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All Journal International Journal of New Media Technology Jurnal ULTIMATICS
Ahmad Raihan Djamarullah
Universitas Muhammadiyah Malang
Computer Science & IT Control & Systems Engineering Electrical & Electronics Engineering Engineering

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Elicitation of Needs Using User Personas to Improve Software User Experience Ahmad Raihan Djamarullah; Wahyu Andhyka Kusuma
ULTIMATICS Vol 14 No 1 (2022): Ultimatics : Jurnal Teknik Informatika
Publisher : Faculty of Engineering and Informatics, Universitas Multimedia Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31937/ti.v14i1.2633

Abstract

In the development of a software, the elicitation of requirements in the software development process is a very important phase because at this stage it will determine how a system is made to work properly and according to the plan. User Persona is an HCI technique that works by gathering information about a user to understand the characteristics of that user. The purpose of this research is to solve the problem of uploading practicum modules which are sometimes late so that students or practitioners lack time to study and complete the given practicum assignments. The use of user personas applied at the elicitation stage of software requirements facilitates the needs analysis stage so that it is easier to understand what needs to be developed from the software according to the needs of the user.
A BUSINESS PROCESS REENGINEERING AT MULYOAGUNG VILLAGE COMMUNITY SERVICE OFFICE Ahmad Raihan Djamarullah; Budiman Hamsyurah; Ilyas Nuryasin
IJNMT (International Journal of New Media Technology) Vol 10 No 1 (2023): IJNMT
Publisher : Universitas Multimedia Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31937/ijnmt.v10i1.2915

Abstract

The Mulyoagung Village Office is a community service office in Mulyoagung Village. One of the services offered at the Mulyoagung village office is a system for making ID cards at the village office using the SiPeduli Desa website, but after analyzing the percentage of throughput efficiency obtained is still 30.85%. There are several processes that require a long waiting time and also manual processing processes so that this condition is still less efficient. Therefore, changes in business processes need to be made to improve the old system that is currently running into a more optimal system. This significant change in business processes is called Business Process Reengineering. The concept of reengineering was born to solve the shortcomings of the old system or legacy system in a business process. Completion of a business process with Business Process Reengineering is done by eliminating processes that do not provide added value and changing manual processes into automated processes by utilizing information technology. The results of this study are business process designs that increase throughput efficiency from 30.85% in the previous process to 89.61% in processes that have been carried out by Business Process Reengineering. The application of Business Process Reengineering can help provide the design of a new business recommendation model that is obtained after an analysis of old business processes and analysis of redesign alternatives is carried out. Business Process Reengineering is also able to improve old processes both in terms of service and speed.
Co-Authors Budiman Hamsyurah Ilyas Nuryasin Wahyu Andhyka Kusuma