Andreas Kurniawan, Andreas
Fakultas Hukum Universitas Brawijaya

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Analisis dan Perancangan Sistem Interactive Voice Response (IVR) Berbasis Openvxi Menggunakan Asterisk Pada Hotel Sahid Jaya Kerta, Johan Muliadi; Kurniawan, Andreas; Nugroho, Alexander Aryo; Jufri, Wike Apryanto
ComTech: Computer, Mathematics and Engineering Applications Vol 1, No 2 (2010): ComTech
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/comtech.v1i2.2573

Abstract

The purpose of this study is to provide a deep understanding of technology of IVR (Interactive Voice Recognition) in OpenVXI based network using Asterisk, that help Sahid Jaya hotel to streamline communication with the guests, improving service and employee effectiveness. The methodology used is analysis which is through surveys, observation and interviews with the company and the design method by designing system from the existing needs analysis. The results obtained from this research is Communication System based in IVR OpenVXI can be applied to existing VoIP network, without disrupting the existing network. Some existing services can be supported with this system usage. Conclusions can be drawn is the use of IVR in the network using VoIP technology is the best solution to overcome the problems and needs of the hospitality which one of these is limited information guest cna get that can provided by non-operators and for support service improvement. 
UI/UX Mobile Games Transformation towards Translated Language Kurniawan, Andreas; Aprilia, Hervina Dyah
Journal of Game, Game Art, and Gamification (JGGAG) Vol 3, No 2 (2018)
Publisher : Binus University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (483.374 KB)

Abstract

The purposes of this research study is to get data of user experience towards mobile game design and the transformation of its interface due to translated language. Most of popular mobile games came from China with their local language and writing system. Chinese alphabetic is appropriate for vertical or horizontal orientation, but English and Indonesian alphabetic are not appropriate with vertical orientation. Ragnarok M: Eternal Love with MMORPG’s genre is the game sample model, originally from China server and now this game is translated into several languages such as English and Bahasa Indonesia. Ragnarok M: Eternal Love’s game developer used a unique method with combined icon and text in order to solve layout’s problem that they encounter when converted in to several languages. We conduct the experiment within 2 period of time, based on 25 participants (gamer), all participants tried user interface from a game model sample. The result confirmed that the display of the UI (user interface) used by the developer team of Ragnarok M: Eternal Love, had demonstrated a good solution in developing a user interface for mobile game, when confronted by fixed layout and forced to adapt to various different language, but it still need some adjustment time to fully understand the function of every button. Keywords : user interface, user experience, language, ragnarok, game mobile