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All Journal Jurnal Pendidikan Geografi Undiksha Hunafa: Jurnal Studia Islamika MUQTASID Jurnal Online Mahasiswa (JOM) Bidang Perikanan dan Ilmu Kelautan IQTISHADIA Jurnal Berkala Ilmu Perpustakaan dan Informasi Jurnal Komunikasi Hukum ZOO INDONESIA Publikauma : Jurnal Administrasi Publik Universitas Medan Area Jurnal Transformative Shirkah: Journal of Economics and Business Jurnal Ilmu Manajemen Iqtishadia: Jurnal Kajian Ekonomi dan Bisnis Islam Zoo Indonesia Sylva: Jurnal Ilmu-ilmu Kehutanan
Rusdianto Rusdianto, Rusdianto
Universitas Medan Area
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

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Journal : IQTISHADIA

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Dynamic Behavior of Islamic Banking Customer Loyalty in Jakarta Rusdianto, Rusdianto; Jasin, Mochammad
IQTISHADIA Vol 14, No 2 (2021): IQTISHADIA
Publisher : Ekonomi Syariah IAIN Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21043/iqtishadia.v14i2.11556

Abstract

The attractiveness of Islamic banking lies in the profit-sharing system, service delivery, satisfaction, and promotion, where these components are interrelated with customers, which can influence customers to continue to choose Islamic banking services. This study aims to analyze the effect of service quality on customer satisfaction of Islamic banks, analyze the effect of service quality on customer loyalty of Islamic banks, and analyze the effect of customer satisfaction on customer loyalty of Islamic banks. The sample used in this study took the respondents of Islamic bank customers in Jakarta and then processed using SEM-PLS. The results showed that service quality had a significant effect on customer satisfaction, service quality significantly influenced customer loyalty, and customer satisfaction significantly influenced customer loyalty. This study recommends that there is a need to make products or services that are more in line with customer needs, the need to increase Islamic bank outlets or Automated Teller Machines (ATMs) owned by Islamic banks in locations that are more accessible and close to residential and business areas, and the need to conduct activities with customers periodically.
Co-Authors Achmad Nurmandi Agusta, Rendra Akbar, Hairil Alamsyah Elang Nusa Herlambang, Alamsyah Elang Nusa Aluyah, Cik Animalesto, Gloria Asfar, Akbar Ayunda, Rahmi Aziz SR, Abdul Budi, Anang Setyo Darmin Darmin, Darmin Dwijayanti, Endah Ema Utami Encilia, Encilia fatimah Fatimah Ferdian, Pamungkas Rizki I Wayan Krisna Eka Putra I Wayan Treman Indra Muda, Indra Jasin, Mochammad Kusumawardhani, Budi Loilatu, Mohammad Jafar Muhamad Yani, Muhamad Mulyadi Mulyadi Nanang Supriatna, Nanang Netti Aryani Nurhaman, Ujang Nurinsiyah, Ayu Savitri Petir Pudjantoro, Petir Qodri, Agmal Rena Tri Hernawati Salahudin Salahudin Shidiq, Fajrin Siti Zubaidah Sukendi Sukendi Sushadi, Pangda Sopha Syaiful Rizal Yohanna, Yohanna Zulfikar Ali Ahmad