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Analisis Usability Pada Website Terhadap Tingkat Retensi Pelanggan Pada Jd.Id Berbasis ISO 9241-11 Sanyoto, Laras Miranti; Herlambang, Admaja Dwi; Saputra, Mochamad Chandra
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 9 (2018)
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

JD.id is one of online retail shop which give the conveniences for its customers to purchasing their needs. JD.id still receive many complains about the website’s usability such as information discrepancies on the website, inconsistence language usage, and difficulties in understanding information on the website. This research was conducted to determine the quality of JD.id website service towards customer retention based on ISO 9241-11, regarding the influences of Effectiveness, Efficiency, and Satisfaction variables individually or collectively. The data of this study gathered using questionnaires as research instrument. The questionnaire consist of 27 statements that took sample of 100 respondents. The results shows that Effectiveness, Efficiency, and Satisfaction variables individually or collectively have effects the customer retention, when the three variables are increasing it will influence the customer loyalty to use the site. Effectiveness, Efficiency, and Satisfaction variables collectively influenced about 44,6% to Customer Retention. The results of this study will give recommendations to the content, preparation and ease of reading information, links and navigations indicators.
Pengaruh Performance Expectancy, Effort Expectancy dan Social Influence terhadap Behavioral Intention dalam Implementasi Aplikasi SIMPG PT Perkebunan Nusantara XI Surabaya Wibowo, Adelwin Hilman; Mursityo, Yusi Tyroni; Herlambang, Admaja Dwi
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 9 (2019)
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Sugar Factory Management Information System Application (SIMPG) is a monitoring application developed by PT. Perkebunan Nusantara XI which is used to monitor and supervise the growth of sugarcane in the rice fields. Problems arising from the use of the SIMPG information system application are some users of the SIMPG application who are less committed and inconsistent in using it thoroughly. In this study,the writer used 3 variables taken from the UTAUT model, namely Performance Expectancy, Effort Expectancy and Social Influence that affect user acceptance and user intentions in using the SIMPG (Behavioral Intention) application. This study aims to determine whether the three independent variables used have an influence on the dependent variable. The analytical method used is multiple linear regression analysis method. In this study the respondents who participated were employees of PT Perkebunan Nusantara XI Surabaya who used the SIMPG application which is spread in each sugar factory in East Java. The data collection, in this study, used a questionnaire and the number of samples obtained amounted to 71 people. The results obtained are the Effort Expectancy variable has a significant effect on the Behavioral Intention variable while the Performance Expectancy variable and the Social Influence variable have no significant effect on the Behavioral Intention variable.
Evaluasi Usability dan Rekomendasi Perbaikan Tampilan Aplikasi IBI Library menggunakan Metode Usability Testing Rifqi, Muhammad; Az-Zahra, Hanifah Muslimah; Herlambang, Admaja Dwi
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 10 (2019)
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

In the era of globalization, Bank Indonesia has created services that can support educational needs in Indonesia, one of which is the application of a digital library called iBI Library. The iBI Library application provides benefits to the public in reading books wherever they are without having to go and search for books in the library. Feedback from some users complained that there were some problems such as difficulty in finding features to register an account, some buttons that were unresponsive, and features that were less familiar to users. Therefore, it is necessary to evaluate the usability value in this application through 3 stages: initial evaluation to measure learnability, efficiency, error and satisfaction survey using LEMTool to measure satisfaction components, the second stage is making recommendations for improvement based on problems found through observation and interview, the third stage is to carry out further evaluation of the results of improvements that have been made based on a number of combined guidelines and then compared the value of the initial evaluation and further evaluation. The test participants who were respondents were library visitors (users) who were users who had the character of leisure or necessity factor, namely merely filling their free time and Subject of study, which meant having the subject of the field being explored. Overall, the improvement recommendations that have been made provide an increase in the value of the learnability component with a value of 71.45% to 91.62%, an increase in the value of the efficiency component with a value of 0.04 goals / sec to 0.07 goals / sec, a decrease in the value of the error component with a value of 17.5 % to 2.8%, and improvement in quality of satisfaction with an average value of positive emotions of 54.8% and negative emotions of 45.2% to 97.6% and negative emotions of 2.4% after improvement.
Evaluasi Desain Antarmuka Aplikasi Mobile BPJS Ketenagakerjaan Menggunakan Heuristic Evaluation Muhammad, Fahry Nur; Suprapto, Suprapto; Herlambang, Admaja Dwi
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 1 (2018)
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

BPJSTK Mobile is a highly rated application owned by BPJS Ketenagakerjaan which has 4.0 score on Google Play, but also has some comments in the form of complaints and user frustration about missing features. Missing features can cause user satisfaction to decrease. User satisfaction is one of the determinants of usability level. This research was conducted using Heuristic evaluation method to find usability problem in user interface design. There are nine heuristic principles used, namely: visibility of system status, offer real world objects, user control and freedom, consistency and standard, error prevention, recognition rather than recall, flexibility and efficiency of use, aesthetic and minimalist design, and help user recognize, diagnose, and recover from errors. Data collection techniques used in the form of observation documents with assessment sheets, interviews, and observations using three evaluators. The evaluation is done by establishing the heuristic principles used, preparing the research instrument, selecting the evaluator, and collecting the data. Evaluation yielded problem finding with four categories of problem level: minor, medium, major, and catastrophic scattered in nine heuristic principles. Each of the findings of the problem was analyzed and given an improvement recommendation with a total of 22 recommendations with reference to relevant scientific or journaling articles
Evaluasi Kualitas Product Operation Pada Aspek Correctness, Reliability, Effiency, Integrity Dan Usability Untuk Website Lembaga Pendidikan (Studi Pada Website Fakultas Ilmu Komputer Universitas Brawijaya) Anggraini, Tria Palupi; Herlambang, Admaja Dwi; Wardani, Niken Hendrakusma
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 10 (2018)
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Website filkom.ub.ac.id is a facility provided by the Faculty of Computer Science Universitas Brawijaya as a medium for disseminating important information related to academic and non academic information and to fulfill the assessment on the form so that the quality of the website must be considered for the accuracy and completeness of the published data information as well as for know the ease of operation of website for user. To be able to know the quality of website, then conducted a research in the form of evaluation of website quality Faculty of Computer Science Universitas Brawijaya use product operation concept with correctness, reliability, effiency, integrity, and usability aspects. The design of this study using descriptive and techniques used to collect data is a questionnaire with the number 98 respondents. In the descriptive analysis, the average result of the correctness variable is 82,98% with good category, the reliability variable equal to 81,05% with good category, effiency variable equal to 73,00% with good category, integrity variable equal to 82,63% with category good, and usability variable equal to 83,57% with good category in indicator communicativenes and operability, where as on training indicator at task T2, T3, and T4 have 100% effectiveness and 100% efficiency while for effectiveness T1 get score 95% and efficiency 84%. From the average of T1, T2, T3, and T4 obtained very good category for effectiveness and very good category for efficiency. Keywords: product operation, correctness, reliability, effiency, integrity, usability
Evaluasi Usability dan Perbaikan Rancangan Antarmuka Pengguna Situs Website Jurusan Teknik Kimia Universitas Brawijaya Dengan Menggunakan Metode Human Centered Design (HCD) Erestini, Tri Kantun; Rokhmawati, Retno Indah; Herlambang, Admaja Dwi
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 8 (2018)
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Chemical Engineering Department is one of department known as a part of Engineering Faculty in Brawijaya University. There are 5 pages on its website which everyone able to access such as Homepage, History Profile, Student Achievements, detailed information of Student Achievements in 2016, and Laboratory Facilities. The outline of problem occured during interview is an information buildup, some thick content placement, lack of information explanation from displayed image, inconsistent language and font usage, less precise colour mix used for website component, detail loss on existed link, ineffective information examination and limited menu navigation. Referred method which is used for improving interface design of Chemical Engineering Department website is Human Centered Design (HCD). HCD is a method applied to design newest solution, conforming on user requirement. Thereafter do the usability testing on the first and last evaluation. There are 3 metric usability used as parameters of success: Effectivity, Efficiency, and Satisfaction. Result shown for Success 70%, Non Critical Error 22.5%, and Critical Error 7.5%. Efficiency metric enhance 22% after website improvement. Therefore satisfaction aspect for an improved interface design reach "Acceptable" grade.
Evaluasi Kesuksesan Implementasi Sistem Informasi Produksi Udang dengan DeLone and McLean Model Hilmy, Orza Haidar; Herlambang, Admaja Dwi; Saputra, Mochammad Chandra
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 12 (2018)
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Shrimp Production Information System is made to be able to simplify and accelerate the performance of the employees in managing company data, especially on the Departement of Shrimp Production, it is necessary to evaluate the successful implementation of shrimp production information system. The evaluation was done by using DeLone & McLean Model with six variables. On variable System Quality, Information Quality, Service Quality, Use, User Satisfaction, and Net Benefit. In this study using 2 methods of data retrieval that is interview and observation. The evaluation result two data, that is qualitative descriptive data and reinforced with quantitative data. From the results of evaluation conducted stated that the success of the information system on the variable system quality entered in the high criteria with the obtained is 76%. In the variable information quality entered in the high criteria with the obtained is 72%. In the variable service quality entered in the high criteria with the obtained is 79%. In use variable enter in the very high criteria with the value obtained is 94%. In user satisfaction variable enter in very high criteria with the value obtained is 82%. And in the variable net benefit included in the high enough criteria with the value obtained is 60%. The recommendation given in this research is from the six variables used need to be improved again in order to improve the operational feasibility so that the category can be stable and reach the category Very Played well so that the user feel easy and speed up its performance given by Shrimp Priduction Information System.
Analisis Kualitas Situs Web Pemerintah Daerah Pelayanan Perijinan Terpadu terhadap Kepuasan Pengguna Menggunakan Model E-Govqual (Studi Kasus: Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Kutai Barat, Kalimantan Timur) Pratiwi, Anggi Dewi Eka; Wardani, Niken Hendrakusma; Herlambang, Admaja Dwi
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 9 (2019)
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Penanaman Modal and Pelayanan Terpadu Satu Pintu (DPM-PTSP) become one government agency that has implemented e-gov in its services. One of the services provided by the One Stop Investment and Integrated Services Office is the Integrated Licensing website (http://www.perijinan.kubarkab.go.id). This study aims to determine the quality of Integrated Licensing website services to user satisfaction. The variables studied were adjusted to the e-govqual model consisting of Usability, Information Quality, Security, Public Responsiveness. The type of data obtained in this study is in the form of qualitative data. Data collection was carried out by interviewing 6 participants, which were divided into two categories namely, participants who had used it and those who had never used it. The results obtained from this study, the Usability variable was considered good, but the Multilingual indicator was not yet available. Information Quality is considered quite good, the Information Timeliness indicator, the timeliness of displaying information needs to be improved. The Security variable gets a good rating but still needs to improve the security of the user's data privacy on the website or through agencies. Public Responsiveness variable is considered quite good. In the Government Responsiveness indicator it is necessary to improve the response to responses to questions and questions from citizens of users.
Evaluasi User Experience pada Kahoot dan Socrative menggunakan Metode User Experience Questionnaire (UEQ) (Studi pada SMKN 3 Malang) Fitranda, Fauzan; Az-Zahra, Hanifah Muslimah; Herlambang, Admaja Dwi
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 11 (2019)
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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One of the problem experienced by teachers of SMKN 3 Malang in class X-TKJ 1 Digital Simulation and Basic Programming lessons is on student engagement, students sometimes feel bored with repetitive activities temporarily as we know in learning sometimes teachers only provide material on the board or then the projector then makes questions and does it on paper and then collects it. Student engagement has 3 dimensions, namely behavioral engagement (student participation), emotional engagement (student interest in doing something) and cognitive engagement (students' efforts in completing their tasks when learning) (Fredricks et al, 2004). The lack of enthusiasm of students towards learning also affects the willingness of students to pay attention to the material. So that students want to participate in learning and not feel bored, Kahoot and Socrative are educational games that can be a solution. Based on this, recommendations are needed regarding User Experience Kahoot and Socrative by using the User Experience Questionnaire (UEQ) method. There are 6 items assessed in UEQ, namely attractiveness, perspicuity, efficiency, dependability, stimulation, and novelty.
Evaluasi Pengelolaan Strategi dan Pengelolaan Hubungan Dalam Implementasi Teknologi Informasi Menggunakan COBIT 5 Pada Badan Perencanaan Pembangunan, Penelitian, dan Pengembangan Daerah Kota Batu Pribadi, Teguh; Nugraha Putra, Widhy Hayuhardika; Herlambang, Admaja Dwi
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 8 (2019)
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

As the organizer of government activities, Batu City Government has full responsibility in carrying out activities related to government activities in Batu City. Batu City Government needs a vision, mission and program to form a good and orderly Batu City. However, the implementation of information technology in carrying out the existing programs in the Batu City RPJMD requires an evaluation. Evaluation is needed along with the development of the technology used. In integrating the existing vision and mission with information technology, Batu City needs an evaluation to achieve its objectives. This evaluation uses the COBIT version 5 framework and uses the Align, Plan, and Organize (APO) domain that focuses on the APO08 process, namely Manage Relationship and APO02 processes, namely Manage Strategy. Based on observations of data collection on BAPPELITBANGDA Kota Batu, the APO02 Manage Strategy process has a Capability level at level 0 (zero) worth 42.79%. And in the APO08 process, the Relationship Management has a Capability level at level 0 (zero) worth 40.27%. With a gap to the Targeted level each process is 3 levels of the current Capability level. This evaluation also produced several recommendations to help BAPPELITBANGDA Batu City in achieving Capability Levels of the process assessed in this study according to the targeted level desired by this organization.
Co-Authors A.A. Ketut Agung Cahyawan W AA, Sri Nasatal Ula Chamidah Aditya Rachmadi, Aditya Adityo, Fandy Agustin, Onita Dwi Ahmad Afif Supianto Aisy, Farha Rihhadatul Aji, Pujo Prasetyo Akbar, Misbakhul Akhmadi, Lutfiani Ali Akbar Amalia, Sartika Amalina, Erwina Nur Ananda, Azrul Anantika, Ratna Khansa Andani, Chicilia Rebeca Andi Reza Perdanakusuma, Andi Reza Anggana, Syeh Umar Anggraini, Tria Palupi Anisya, Rossa Dini Anjani, Ratna Dwi Annafi, Hasna Rizki Kurnia Ardianto, Vicky Nur Ari Kusyanti Arief Andy Soebroto Arifudin, Asa Arsul, Muhammad Ahyar Augusto, Yugo Fairnando Auniyah, Fariatul Azis, Vivian Dzikriany Bagaskara, Riyan Bagus Priyambada, Bagus Baharrudin, Moch. Batita, Maurish Sofie Rahmi Camila, Intan Candra Emelia Fransisca, Candra Emelia Cholidhea, Alma Syahara Nur Damayanti, Asti Shofi Dayanti, Rita Novi Dedi Setiadi Dewayanti, Arimbi Dhya Fairuzu Zahiroh, Dhya Fairuzu Ega Claudia Iqla Azizah, Ega Claudia Iqla Erestini, Tri Kantun Fadhlurrahman, Ridho Fahimah, Zulfa Fahrunisa, Savira Faisal Kamal, Faisal Faizatul Amalia, Faizatul Fajri, Arrofiq Budi Al Fannani, Alfian Farah, Najla Alia Fari, Annisa Mutiara Farouqi, Muhammad Ismail Fawaid, Jibran Ferghyna, Ferghyna Fitanto, Yunior Rikky Fitranda, Fauzan Fortuna, Syinthia Dwi Ghaisani, Nozomi Alifia Ginting, Fitri Yanti Br Haholongan, Hosea Scarlet Haikal, Fajar Ramadhan Hambali, Ahmad Isa Hanggara, Buce Trias Hanifah Muslimah Az-Zahra, Hanifah Muslimah Hariansyah, Fajar Akbar Hendarta, Rozi Herman Tolle, Herman Hernandha, Sephia Aldiariza Hidayat, Lucky Hilmy, Orza Haidar Himawat Aryadita, Himawat Hutajulu, Nathania Ihlashi, Nabial Ilmi, Chafidz Rizal Imany, Yauma Dzikri INDAH PUSPITASARI Indraswara, Randy Intan Sartika Eris Maghfiroh Irvansyah, Aji Irwandana, Rahadian Iryanto, Muhammad Ulul Albab Ismail, Muhammad Farabi Ismaiwati, Ismaiwati Ismiarta Aknuranda Izzati Dalilah, Izzati Japrianta, Andry Lesmana Jaya, Elmanda Krisna Jayaprana, Muhammad Arsy Uber Jeremia, Andrew Wise Kariyoto Kariyoto Khasanah, Rahmawati Hari Khoiro, Megha Nilasari Khotimah, Siti Fauziah Nurul Komang Candra Brata Kordina, Lili Kurnia Sari, Septi Dwi Kurniasari, Sinta Kurniawati, Liya Suci Kusuma, Hanif Aulia Laily, Ainun Nuril Latief, Hakky Affandy Lestari, Noor Dwi Indah Listiawan, Ade Listyatama, Luthfan Noor Irsyad Maharani Essraningtiyas, Maharani Majid, Iwan Marantisa, Muhamad Adeseno Marthaningrum, Hetti Miftahul Ulum Mochamad Chandra Saputra, Mochamad Chandra Mochammad Chandra Saputra, Mochammad Chandra Mohammad Rizqi Zamzami Alnobeta, Mohammad Rizqi Zamzami Muhammad Faizal Ismail Muhammad Rifqi Muhammad, Fahry Nur Nadeak, Joseph Franz Nafisah, Faza Ainun Naluritha, Dimitri Yola Naspati, Alvian Restu Niken Hendrakusma Wardani Novia Tri Rahmawati Novianti, Larizza Nugraha Putra, Widhy Hayuhardika Nugraha, Hardy Padmayudha Nugraheni, Deni Nurhayati, Dini Nurjannah Nurjannah Octaviani, Shella Indah Dwi Pang, Debrilla Ivanadya Pentidari, Alpia Pomalaa, Lovely Pradana, Rafid Agung Praditya, Ardeni Bayu Prakoso, Bondan Sapta Prasetyo, Dayu Ikhwanika Pratama, Rizkialdy Suja Pratama, Zul Afrianes Pratiwi, Anggi Dewi Eka Pratiwi, Hemy Dwi Priyangga, Rizki Widya Purnomo, Rino Dwi Puspanagari, Agnes Pratiwi Puspitoputra, Rusdy Hasan Putra, Afrizal Aldiansyah Putra, Febrian Pratama Putra, I Nyoman Bhayu Kurniawan Putra, Widhy Hayuhardhika Nugraha Putra, Widhy Hayuhardhika Nugraha Putranti, Aryanti Dyah Ayu Dwi Putri Ayu Lestari Putri, Nia Amanda Putri, Rizka Amalia Zeny Putri, Salma Berliana Putri, Yani Iriana Rahmah, Yusriyah Rahmasari, Nadya Ramadani, Hiegar Ramadhani, Nabilla Diva Ramadhanti, Fajar Ramdhany, Wreda Beny Rani, Fiera Arnandya Regain, Kembang Retno Indah Rokhmawati, Retno Indah Ristanti, Farinda Riswandi, Indah Dwi Chyntia Rizky Nanda Istichomah, Rizky Nanda Rosmayanti, Hannah Roso, Dzat Dini Sahara, Intan Kikis Saharja, Vikry Aghnas Sahdana, Mia Sambora, Richie Mahfud Ahmed Samsul Arifin Sanyoto, Laras Miranti Saptonoadi, Cindy Felita Nur Alimah Sari, Duwi Ajeng Intan Sasmita, Dian Agus Satrio Agung Wicaksono Satrio Hadi Wijoyo Setiawan, Rizky Wahyu Setiyawan, Bambang Shofi, Sarah Anindya Situmorang, Theresia Karina Suprapto Suprapto Supriatmanto, Wahyu Hadi Suwardi, Laras Krisnayuwati Teguh Pribadi Titunanda, Muhammad Hanivan Tri Afirianto, Tri Turnip, Dwi Cindy Herta Utama, David Tria Wahyuni, Karimah Siti Wibowo, Adelwin Hilman Widhy Hayuhardhika Nugraha Putra Wijaya, Raka Wisnu Wijaya, Satrio Hadi Wulandari, Ikrima Amanda Yunella, Marinda Yusi Tyroni Mursityo Zara, Ameline Devia Mashita Zatayumni, Fildzah