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Sistem Modus dan Transitivitas pada Passanger Boarding Announcement Gallis Nawang Ginusti
Jurnal Manajemen Dirgantara Vol 13 No 1 (2020): Jurnal Manajemen Dirgantara, juli 2020
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (341.73 KB)

Abstract

Menyediakan informasi terkait pelayanan pra-keberangkatan penerbangan, dalam hal ini boardingannouncement, merupakan salah satu bentuk pelayanan operasional suatu bandar udara (airport operation) yang ditangani oleh Unit Informasi bandar udara. Penelitian ini merupakan suatu pendekatan Systemic Functional Grammar yang bertujuan untuk mendeskripsikan teks passenger boarding announcement yang secara spesifik akan dilihat dari fungsi interpersonal dan ideasional. Metode penelitian ini adalah deskriptif kualitatif yang bertujuan untuk menjelaskan fenomena kebahasaan. Data dalam penelitian ini berupa teks pengumuman di bandara boarding announcement dengan menggunakan pendekatan Sytemic Functional Grammar yang ditinjau dari fungsi interpersonal dan ideasional. Temuan dari penelitian dengan pendekatan Systemic Functional Grammar (SFG) ini menunjukkan bahwa penyampaian informasi pada boarding announcement memiliki dua tipe Modus kalimat, yaitu Deklaratif dan Imperatif/Instruksi. Sistem transitivitas pada informasi-informasi yang disampaikan dalam boarding announcement direpresentasikan dalam 3 jenis proses yaitu: i) proses Material yang diidentifikasikan dengan penggunaan kata „board‟, „wait‟, „start‟, „use‟, „interfere‟, „ask‟, „thank‟, „allow‟, dan „wish‟ ii) proses Verbal melalui kata „inform‟, dan iii). Proses Relasional yang ditunjukkan melalui penggunaan linking verbs. Sirkumstansi yang digunakan untuk memperjelas informasi dan instruksi yang diberikan mencakup keterangan waktu, tempat, alasan, tujuan, hal terkait, dan kesertaan.
Pengaruh Kualitas Pelayanan Unit Informasi Terhadap Kepuasan Penumpang Bandar Udara Komodo Labuan Bajo Kharisma Yunita Prastika; Gallis Nawang Ginusti
Jurnal Kewarganegaraan Vol 6 No 1 (2022): 1 Januari - 30 Juni 2022 (In Press)
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (829.957 KB) | DOI: 10.31316/jk.v6i1.2550

Abstract

AbstrakBandar Udara Komodo Labuan Bajo merupakan gerbang para wisatawan yang ingin berkunjung di wilayah Manggarai. Untuk memberikan kepuasan kepada penumpang, Unit Penyelenggara Bandar Udara Komodo Labuan Bajo perlu mengadakan pengkajian secara berkala untuk memperbaiki kualitas pelayanan unit informasi serta untuk mengetahui penilaian penumpang atau pengunjung terhadap terhadap kualitas pelayanan unit informasi yang ada di Bandar Udara Komodo Labuan bajo. Penelitian ini menggunakan metode Kuantitatif,serta menggunakan nonprobability sampling dengan purposive sampling dan menggunakan bantuan IBM SPSS Statistic 21 For Windows. Sampel dalam penelitian ini diambil dari seluruh pengunjung atau penumpang yang pernah menggunakan pelayanan unit informasi dengan kriteria minimal 2 kali serta berusia minimal 17 tahun. Penelitian ini menggunakan 75 responden. Penyebaran kuesioner dilakukan secara offline pada ruang tunggu Bandar Udara Komodo Labuan Bajo dan secara online menggunakan google form. Hasil penelitian ini menunjukkan bahwa nilai mean atau rata-rata jawaban responden atas pernyataan dalam penelitian ini masuk dalam kategori “tinggi atau baik atau puas” dengan nilai mean variabel X sebesar 4,085 dan variabel Y sebesar 4,119. Dan menunjukkan bahwa kualitas pelayanan unit informasi berpengaruh secara signifikan terhadap kepuasan penumpang yang dibuktikan dengan nilai Constant (a) sebesar 1,778 dan koefisien regresi sebesar 0,547 serta nilai t hitung sebesar 13,460 > t tabel sebesar 1,996 dengan signifikansi 0,000 < 0,05. Serta kualitas pelayanan unit informasi berpengaruh terhadap kepuasan penumpang sebesar 71,3% dan sisanya dipengaruhi oleh variabel lain yang tidak terdapat dalam penelitian ini.Kata Kunci : Kualitas Pelayanan Unit Informasi, Penumpang, Bandar Udara Komodo Labuan Bajo AbstractKomodo Labuan Bajo Airport is a gateway for tourists, who want to visit the Manggarai area. To provide satisfaction to passengers, the Komodo Labuan Bajo Airport operation unit needs to conduct periodic reviews to improve the service quality of the information unit and to find out the passenger or visitor assessment of the service quality of the information unit at Komodo Labuan Bajo Airport. This research uses a quantitative and uses non-probablity sampling and purposive sampling and method using IBM SPSS Statistics 21 For Windows. Sample in this research was taken from all visitors or passengers who used the information unit service at minimum 2 times and at least 17 years old totaling 75 respondents. Distribution of the questionnaires was offline at the Komodo Labuan Bajo Airport waiting room and online using the google form. The results of this research show that the mean or average value of respondents answers to the statements in this research in the “high or good or satisfied” category with the mean value of the X variable is 4,085 and Y variable is 4,119. And indicate that the service quality of the information unit has a significant effect on passengers satisfaction as evidenced by the Constant (a) value of 1,778 and regression coefficient of 0,547 and t arithmetic value of 13,460 > t table of 1,996 with a significance of 0,000 < 0,05. And the service quality of the information unit affects passenger satisfaction is 71,3% and the rest is influenced by other variables not included in this research.Keywords :  Information Unit Service Quality, Passengers, Komodo Labuan Bajo Airport
Pengaruh Penanganan Bagasi Terhadap Kepuasan Penumpang Maskapai Citilink Oleh PT. Gapura Angkasa Di Bandar Internasional Juanda Surabaya Inneke Febryana Disastra; Gallis Nawang Ginusti
Jurnal Kewarganegaraan Vol 6 No 1 (2022): 1 Januari - 30 Juni 2022 (In Press)
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (740.663 KB) | DOI: 10.31316/jk.v6i1.2630

Abstract

AbstrakPesawat udara merupakan alat transportasi yang efektif dan efisien untuk sebuah perjalanan yang memiliki jarak yang jauh. Saat sebagian besar penumpang membawa barang-barang, dimana barang-barang ini akan dimasukkan dalam sebuah bagasi. Untuk meminimalisir terjadinya kerusakan bagasi maka perusahaan akan memberikan penanganan yang terbaik sesuai prosedur. Penanganan bagasi yang dilakukan suatu maskapai akan berdampak pada kepuasan penumpang, kepuasan penumpang merupakan perasaan senang atau puas terhadap pelayanan yang diberikan petugas. Tujuan penelitian ini untuk mengetahui bagaimana penanganan bagasi terhadap kepuasan penumpang di bandar udara Internasional Juanda. Desain penelitian ini merupakan studi kuantitatif yang menggunakan populasi dan sampel dengan tujuan untuk menguji hipotesis yang telah ditetapkan kepada penumpang Citilink di Bandar Udara Internasional Juanda Surabaya. Teknik pengambilan sampel pada penelitian ini menggunakan tekniknon probability sampling dengan purposive sampling . Teknik yang digunakan untuk mengumpulkan data dalam penelitian ini menggunakan kuesioner, dan data dianalisis dengan menggunakan Uji Regresi Linier Sederhana, Uji t (parsial), Koefisien Determinasi (R 2 ). Hasil penelitian menunjukkan bahwa penanganan bagasi berpengaruh signifikan terhadap kepuasan penumpang di Bandar Udara Internasional Juanda Surabaya dengan hasil yang diperoleh 14,843 > 1,985. Dengan hasil koefisien kolerasi sebesar 0,692 dan koefisien determinasi sebesar 69,2% dengan selebihnya 30,8% dipengaruhi oleh faktor lain yang tidak diteliti oleh peneliti.Kata kunci: penanganan bagasi, kepuasan penumpang AbstrakAirplanes are an effective and efficient means of transportation for a trip that has a long distance. When traveling, most passengers carry luggage, where these items will be included in a luggage. To minimize the occurrence of baggage damage, the company will provide the best handling according to the procedure. Handling baggage carried out by an airline will have an impact on passenger satisfaction, passenger satisfaction is a feeling of pleasure or satisfaction with the services provided by officers. The purpose of this study was to determine how the effect of baggage handling on passenger satisfaction at Juanda International Airport. The design of this research is a quantitative study that uses a population and a sample with the aim of testing the hypothesis that has been assigned to Citilink passengers at Juanda International Airport, Surabaya. The sampling technique in this study used a non-probability sampling technique with purposive sampling. The technique used to collect data in this study used a questionnaire, and the data were analyzed using the Simple Linear Regression Test, t-test (partial), Coefficient of Determination (R2). Hasil penelitian menunjukkan bahwa penanganan bagasi berpengaruh signifikan terhadap kepuasan penumpang di Bandara Internasional Juanda Surabaya dengan hasil diperoleh nilai t_hitung 14,843 > t_tabel 1,985. Dengan hasil koefisien korelasi sebesar 0,692 dan koefisien determinasi sebesar 69,2% dengan sisanya 30,8% dipengaruhi oleh faktor lain yang tidak diteliti oleh peneliti.Kata kunci: penanganan bagasi, kepuasan penumpang
Persepsi Penumpang Terhadap Kualitas Layanan Pemeriksaan Selama Masa Pandemi Covid-19 Di Bandar Udara Internasional Adi Sutjipto Yogyakarta Yulia Yekti Prihananti; Gallis Nawang Ginusti
Jurnal Kewarganegaraan Vol 6 No 1 (2022): 1 Januari - 30 Juni 2022 (In Press)
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (560.338 KB) | DOI: 10.31316/jk.v6i1.2697

Abstract

AbstrakSejak tahun 2019 akhir, dunia pertama kalinya mencatat virus varian baru  yaitu coronavirus disease (Covid-19) yang menjadi pandemi di berbagai penjuru negara. Sesuai Surat Edaran Nomor 16 Tahun 2021 tentang ketentuan perjalanan orang dalam negeri pada masa pandemi Covid-19 bahwa pelaku perjalanan transportasi udara dari dan ke Pulau Jawa dan Pulau Bali wajib menunjukkan hasil negatif tes PCR yang sampelnya diambil dalam kurun waktu maksimal 2 x 24 jam sebelum keberangkatan dan wajib menunjukkan kartu vaksin (minimal vaksin dosis pertama). Hal ini merupakan tantangan baru bagi pihak bandar udara untuk menerapkan layanan yang berbeda dan fasilitas tambahan untuk memenuhi kebutuhan penumpang serta agar dapat meminimalkan penyebaran virus Covid-19 di bandar udara.Tujuan dari penelitian ini untuk mengetahui persepsi penumpang terhadap kualitas layanan pemeriksaan selama masa pandemi covid-19. Layanan pemeriksaan yang menjadi fokus utama pada penelitian adalah fasilitas penambahan baru yang menjadi persyaratan baru bagi penumpang pesawat udara seperti ketersediaan hand sanitizer, petugas yang mengenakan APD lengkap dan fasilitas lain yang menjadi persyaratan tambahan di Bandar Udara Adisutjipto. Penelitian ini menggunakan metode kuantitatif dengan pendekatan deskriptif untuk mengetahui nilai variabel secara mandiri tanpa membuat perbandingan atau menghubungkan dengan variabel lain. Hasil penelitian menunjukkan bahwa penumpang memberikan penilaian yang baik terhadap kualitas layanan pemeriksaan yaitu dimensi bukti fisik sebesar 3,56, dimensi kehandalan sebesar 3,50, dimensi daya tanggap sebesar 3,67 ,dimensi jaminan sebesar 3,54 dan dimensi empati sebesar 3,63 .Kata kunci: Persepsi, Penumpang, Kualitas Layanan, Covid-19, Adisutjipto AbstractSince late 2019, the world has recorded for the first time a new variant of the virus, namely coronavirus disease (Covid-19) which has become a pandemic in various countries. In accordance with Circular Letter Number 16 of 2021 concerning the provisions for travel for domestic people during the Covid-19 pandemic, air transportation travel agents from and to the island of Java and Bali are required to show a negative PCR test result whose sample is taken within a maximum period of 2 x 24 hours before departure and must show a vaccine card (at least the first dose of vaccine). This is a new challenge for the airport to implement different services and additional facilities to meet the needs of passengers and in order to minimize the spread of the Covid-19 virus at the airport. -19. The inspection service that is the main focus of the research is the new addition of facilities which are new requirements for aircraft passengers, such as the availability of hand sanitizers, officers wearing complete PPE and other facilities that are additional requirements at Adisutjipto Airport. This study uses a quantitative method with a descriptive approach to determine the value of a variable independently without making comparisons or connecting with other variables. The results showed that passengers gave a good assessment of the quality of inspection services, namely the physical evidence dimension of 3.56, the reliability dimension of 3.50, the responsiveness dimension of 3.67, the assurance dimension of 3.54 and the empathy dimension of 3.63.Keywords: Perception, Passengers, Service Quality, Covid-19, Adisutjipto Airport
MENUMBUHKAN KEBIASAAN MENERAPKAN PROTOKOL KESEHATAN DALAM PENERBANGAN DAN MENAATI PERATURAN PEMERIKSAAN DI BANDAR UDARA Ristiani Ristiani; Gallis Nawang Ginusti; Andi Syaputra; Esti Nur Wakhidah; Faiz Albanna; Rosiana Ulfa
JURNAL PENGABDIAN MANDIRI Vol. 2 No. 1: Januari 2023
Publisher : Bajang Institute

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Abstract

Kesadaran (awarness) akan pentingnya mematuhi protokol kesehatan, terutama saat melakukan perjalanan udara semestinya menjadi tanggung jawab masyarakat itu sendiri. Kesadaran ini perlu diupayakan dan mengharapkan kerja sama semua pihak agar dapat mewujudkan keamanan penerbangan. Tujuan dari pengabdian ini adalah untuk mengenalkan transportasi udara dan penerapan protokol kesehatan kepada anak usia dini agar anak-anak tersebut tumbuh menjadi manusia yang paham pentingnya penerapan protokol kesehatan serta keamanan dan keselamatan penerbangan, terutama di saat pandemi sedang berlangsung. Hasil pelaksanaan pengabdian kepada masyarakat yang dicapai yaitu telah dilakukannya sosialisasi penerapan protokol kesehatan dalam penerbangan kepada anak sekolah dasar di tiga Sekolah Dasar Negeri (SDN), yaitu SDN 01, SDN 50, dan SDN 80 yang berlokasi di Kabupaten Rejang Lebong Provinsi Bengkulu pada tanggal 14-18 Mei 2022 dengan harapan dapat memberikan pemahaman penerapan protokol kesehatan kepada anak-anak. Materi dalam bentuk poster disosialisasikan serta kemudian diserahterimakan kepada pihak sekolah.
Penggunaan Literasi Informasi untuk Pengembangan Watak Kewarganegaraan: Interaksi antara Pendidikan Kewarganegaraan , Teknologi dan Bahasa Yayuk Hidayah; Itok Dwi Kurniawan; Gallis Nawang Ginusti
JPK (Jurnal Pancasila dan Kewarganegaraan) Vol 8, No 1 (2023): Januari
Publisher : Universitas Muhammadiyah Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24269/jpk.v8.n1.2023.pp65-75

Abstract

Studies on civic disposition recently have been carried out with an emphasis on building moral character. However, very few have explored the use of information literacy for fostering civic disposition that examines the interaction between citizenship education, technology, and language. The goal of this research is to discover how to promote civic disposition which focuses on the interaction between citizenship education,  technology, and language in the Citizenship Education course. This study used a descriptive qualitative method, which was located at Yogyakarta State University. Data were collected through interviews, observation, documentation, and literature readings. The research conclusions indicate that fostering civic disposition through information literacy in Citizenship education courses enables students to 1) strengthen their critical thinking skills, 2) learn about civic affairs prudently and effectively, and 3) become self-reliant (independent) members of society. The development of civic disposition through information literacy in Citizenship education courses at Yogyakarta State University is considered as good. through this article, the researchers conclude that fostering students’ Civic Disposition in Citizenship Education courses through information literacy is a form of habituation to smart and good citizenship.
The Implementation of Digital Technology in Online Project-Based Learning during Pandemic: EFL Students’ Perspectives Gallis Nawang Ginusti
J-SHMIC : Journal of English for Academic Vol. 10 No. 1 (2023): J-SHMIC: Journal of English for Academic
Publisher : UIR Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25299/jshmic.2023.vol10(1).10220

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Integrating technology and digital media into project-based learning (PBL) is the best strategy for addressing the challenges of the English classroom in the digital age as well as providing an online learning alternative during the Covid-19 pandemic. This is a case study that investigates the utilization of technology in PBL and the benefits and drawbacks experienced by students. To conduct the case study, open-ended questionnaires were distributed to 118 students to get a wide range of perspectives on the implementation. The findings indicated that a numerous digital technology and tools were used to succeed in PBL learning ranging from LMS, video conferencing platforms, virtual whiteboard apps, chat and messaging, messaging and collaboration apps, Web 2.0, word processing, presentation software, graphic design or drawing tools, and photo editors. They concurred that the technology-mediated PBL was beneficial because it facilitated remote learning, offered online discussion/collaboration and feedback, was accessible and flexible, encourage creativity and allowed students to explore new knowledge as well as knowledge to produce a digital product, and also enhanced technological literacy. However, there were still significant obstacles existed especially the issues of internet connectivity and technology operation. In addition, they also had difficulties in articulating ideas using the technology and managing their time to complete the project.
Optimalisasi Penerapan Online Check In Pada Maskapai Citilink Di Bandar Udara Internasional Husein Sastranegara Bandung Luxyantri Oktamiraz; Gallis Nawang Ginusti
Journal of Creative Student Research Vol. 1 No. 3 (2023): Juni : Journal of Creative Student Research
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jcsrpolitama.v1i3.1689

Abstract

Online check in is an online service check in for passengers by their personal smartphone that can be done anywhere within a maximum of 30 minutes before flight. In its implementation, passengers of Citilink Airlines at Bandung Husein Sastranegara International Airport still have several problems when using this service that leads to the implementation of online check in is not optimal. The purposes of this study are to examine: 1) The constraints experienced by passengers when traveling online check in, 2) Efforts to optimize implementation of online check in. This study uses a qualitative method with a descriptive approach. Data collection was carried out through observation techniques, interviews, literature studies, and documentation. To prove the validity of the research data, source and method triangulation tests were carried out. The results showed that the common problems experienced by Citilink Airlines passengers at Bandung Husein Sastranegara International Airport when using online check in are unstable signal, error on website, fault input of booking code and the passenger's last name, as well as the passenger's lack of understanding and enthusiasm for the online check in itself. Based on these problems, the optimization efforts undertaken include the provision of wifi at airports, diversion from online check in to check in counter, as well as more active education from officers to passengers about online check in.
Analisis Efektivitas Predikat Wilayah Birokrasi Bersih Melayani (Wbbm) Terhadap Peningkatan Kualitas Pelayanan Pas Bandara Kantor Otoritas Bandar Udara Wilayah III Erlita Nazla Pangestika; Gallis Nawang Ginusti
Journal of Creative Student Research Vol. 1 No. 3 (2023): Juni : Journal of Creative Student Research
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jcsrpolitama.v1i3.1714

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The Office of the Airport Authority Region III is one of the government agencies that provide public services to the public, namely airport PAS services, therefore the Office of the Airport Authority Region III participates in the government program to build a good and clean government by designing the construction of an integrity zone towards a Serving Free Bureaucratic Area (WBBM) to improve the quality of its services. The purpose of this research is to determine the effectiveness of the WBBM predicate and the supporting and inhibiting factors in improving the quality of airport PAS services at the Office of the Airport Authority Region III. The research method used is mixed methods, which means combining quantitative and qualitative research simultaneously with the chosen strategy, namely sequential explanatory. The data sources obtained are primary and secondary data with the data collection techniques used are interviews, documentation, and direct observation at the Region III Airport Authority Office. The results of this study indicate that the WBBM predicate is effective in improving the quality of airport PAS services as evidenced by the SKM results which continue to increase from 2020 to 2022 and changes in the airport PAS service system to online services. Factors that support the improvement of the quality of airport PAS services are the six areas of change in WBBM and the existence of inhibiting factors, namely websites that have not been properly managed, human resources that have not provided excellent service, and lack of work ethic in providing services
PORTRAYING THE INFLUENCE OF ENGLISH MASTERY ON SELF-CONFIDENCE OF GROUND HANDLING OFFICERS AT AHMAD YANI INTERNATIONAL AIRPORT Pramudya Dwi Putri Rahmadani; Gallis Nawang Ginusti; Kifni Yudianto
NIVEDANA : Jurnal Komunikasi dan Bahasa Vol. 4 No. 1 (2023): NIVEDANA: Jurnal Komunikasi & Bahasa
Publisher : Sekolah Tinggi Agama Buddha Negeri Raden Wijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53565/nivedana.v4i1.788

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As a ground handling officer who deals directly with passengers, both domestic and international, they should have the ability to speak English confidently. In practice, their English language sometimes undermines their confidence in performing their professional duties. The purpose of this study is to find out whether English proficiency affects the confidence of Ground Handling officers at Ahmad Yani Airport Semarang as well as their English performance in handling foreign passengers. This study used mixed methods, combining quantitative and qualitative data. The data was gathered through the use of questionnaires, interviews, observation, and documentation. Quantitative data analysis employed hypothesis testing and descriptive statistics which were followed by qualitative analysis. The findings of the study indicate the level of English mastery (X) has a significant influence on the self-confidence (Y) of airport ground handlers, proven by the t-test result indicating t-value 4,211 > t-table 2,2024 at the 5% significance level. In general, their English mastery is categorized as “good” However, several issues such as speaking and listening skills as well as vocabulary mastery, contribute to their confidence to perform English in the workplace. They are less confident with their abilities, struggle to communicate their ideas, and rely on coworkers or translation tools.