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All Journal Jurnal Manajemen Dirgantara Jurnal Kewarganegaraan MES Management Journal PENANOMICS: INTERNATIONAL JOURNAL OF ECONOMICS Jurnal Ground Handling Dirgantara Jurnal Mahasiswa Kreatif El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam

Awan

Sekolah Tinggi Teknologi Kedirgantaraan Yogyakarta

Author-ID : 5295409

Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Transportation Other

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Articles

STRATEGI PELAYANAN PRIMA PT ANGKASA PURA I DI YOGYAKARTA INTERNATIONAL AIRPORT You She Melly Anne Dharasta; Aditya Dewantari; Awan
Jurnal Manajemen Dirgantara Vol 15 No 1 (2022): Jurnal Manajemen Dirgantara, Juli 2022
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Sebagai organisasi yang memberikan layanan prima, tentunya PT. Angkasa Pura I Yogyakarta International Airport, harus memberikan pelayanan yang terbaik untuk mendukung keamanan dan keselamatan penerbangan. Salah satu cara yang dilakukan PT Angkasa Pura I Yogyakarta International Airport ialah menjamin kehandalan operasional fasilitas penerbangan dan bandar udara. Dari segi tuntutan akuntabilitas kinerja, Bandar Udara Yogyakarta International Airport harus memberikan efektivitas dan tentnya efisiens guna mencapai sasaran-sasaran perusahaan terutama kinerja dalam memberikan pelayanan. Dalam upaya memberikan pelayanan prima, maka PT. Angkasa Pura I Yogyakarta International Airport mengikuti standar pelayanan yang harus sesuai dengan peraturan perundang-undangan, yang diamanatkan dalam Undang Undang No 25 Tahun 2009 tentang Pelayanan Publik

THE EFFECT OF PRODUCT QUALITY AND SERVICE QUALITY ON PURCHASE DECISION AT MIE GACOAN Lalu Supardin; You She Melly Anne Dharasta; Awan
PENANOMICS: International Journal of Economics Vol. 1 No. 2 (2022): August
Publisher : Yayasan Pusat Cendekiawan Intelektual Nusantara

This study aims to examine the effect of product quality and service quality on purchase decision at Mie Gacoan. The type of research used in this research is quantitative research. The sampling technique used was purposive sampling. The population in this study are consumers in Yogyakarta. The sample in this study were 130 respondents. The data used in this study is primary data sourced from the data collection process using a questionnaire. This study uses multiple linear regression analysis technique with SPSS as an analytical tool. Based on the results of data testing, it shows that: (1) Product quality partially has a significant effect on purchase decision at Mie Gacoan in Yogyakarta. (2) Service quality partially has a significant effect on purchase decision at Mie Gacoan in Yogyakarta. (3) Product quality and service quality simultaneously have a significant effect on purchase decision at Mie Gacoan in Yogyakarta.

Pengaruh Promosi Maskapai Citilink Terhadap Minat Beli Penumpang di Bandar Udara Internasional Supadio Pontianak Muhammad Ridho Azmi Ardi; Awan
Jurnal Kewarganegaraan Vol 6 No 3 (2022): October 2022
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Abstrak Promosi merupakan strategi perusahaan untuk memasarkan produknya dengan tujuan menarik minat konsumen dalam menggunakan produk atau jasa yang ditawarkan, dalam melakukan kegiatan promosi perusahaan penerbangan terutama maskapai Citilink menempatkan target dalam kegiatan promosinya baik dari terget penjualan dari ajang promosi, sedangkan konsumen adalah target bagi perusahaan maskapai yang mana konsumen dapat menjadi penentu berhasil atau gagalnya sebuah sistem pemasaran yang telah digunakan perusahaan dalam memasarkan produknya. Penelitian ini memiliki tujuan untuk mengetahui: 1) Mengetahui pengaruh promosi maskapai Citilink terhadap minat beli penumpang di Bandar Udara Internasional Supadio Pontianak. 2) Mengetahui seberapa pengaruh promosi maskapai Citilink terhadap minat beli penumpang di Bandar Udara Internasional Supadio Pontianak. Penelitian ini dilakukan penyebaran kuesioner secara online dan menggunakan metode kuantitatif dengan Analisis Deskriptif, Uji Regresi Linear Sederhana, Uji t dan Koefisien Determinasi (R2). Diketahui dari hasil penelitian bahwa pengaruh promosi maskapai Citilink berpengaruh terhadap minat beli penumpang di Bandar Udara Supadio Pontianak. Berdasarkan analisis Uji Uji Regresi Linear Sederhana diketahui bahwa nilai konstanta sebesar 12,703 yaitu variabel minat beli penumpang dengan hasil koefisien regresi variabel promosi maskapai sebesar 0,52. Uji t sebesar 5,569>2,024 (ttabel) dengan nilai signifikansi diperoleh sebesar 0,000 < 0,05. Berdasarkan hasil pengujian menunjukan arah yang positif dan signifikan. Variabel promosi maskapai mempengaruhi minat beli penumpang sebesar 44% dan sisanya 56% dipengaruhi faktor lain. Kata Kunci: Promosi Maskapai, Minat Beli Penumpang, Bandar Udara Supadio Pontianak. Abstract Promotion is a company strategy to market the products with aim of attracting consumers to use the products or services offered, in carrying out promotional activities for airlines, especially Citilink airlines, the place targets in their promotional activities, both from sales targets from promotional events, while consumers are targets for airline companies where consumers can be determinant of the success or failure of marketing system that has been used by the company in marketing they products. This research has aim of knowing: 1) Knowing the effect of Citilink airline promotions on the buying interest of passengers at Pontianak Supadio International Airport. 2) Knowing how much influence Citilink airline promotions have on passenger buying interest at Supadio Pontianak International Airport. This research was conducted by distributing online questionnaires and using quantitative methods with descriptive analysis, simple linear regression test, t-test and the coefficient of determination (R2). knowing from the results of the study that the influence of Citilink airline promotions affects the buying interest of passengers at Pontianak Supadio Airport. Based on the analysis of the Simple Linear Regression Test, it is known that the constant value is 12.703, namely the passenger buying interest variable with the result of airline promotion variable regression coefficient of 0.52. The t-test is 5.569>2.024 (t table) with a significance value of 0.000 <0.05. Based on the test results showed a positive and significant direction. The airline promotion variable affects the purchase intention of passengers by 44% and the remaining 56% is influenced by other factors. Keywords: Airline Promotion, Passenger Purchase Interest, Pontianak Supadio Airport

PENGARUH FASILITAS KENYAMANAN TERHADAP KEPUASAN PENUMPANG DI BANDAR UDARA INTERNASIONAL SUPADIO PONTIANAK Hairun Nissa; Awan
Jurnal Ground Handling Vol 4 No 01 (2022): Ground Handling Dirgantara
Publisher : Ground Handling Dirgantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (267.276 KB)

Fasilitas kenyamanan merupakan fasilitas yang dapat membantu memudahkan penumpang dalam melakukan aktivitas saat berada di bandara dengan memberikan rasa aman dan nyaman sehingga perasaan yang didapat oleh penumpang yaitu kepuasan dengan menggunakan fasilitas yang disediakan oleh bandara. Tujuan dari penelitian ini yaitu untuk mengetahui apakah fasilitas kenyamanan berpengaruh terhadap kepuasan penumpang di Bandar Udara Internasional Supadio Pontianak dan mengukur seberapa besar pengaruh fasilitas kenyamanan terhadap kepuasan penumpang di Bandar Udara Internasional Supadio Pontianak. Jenis penelitian ini adalah kuantitatif serta melalui teknik pengumpulan data dengan cara penyebaran kuesioner atau angket, observasi dan dokumentasi dengan teknik sampel purposive sampling yaitu teknik pengumpulan sampel dengan karakteristrik tertentu yang berjumlah 50 responden. Hasil penelitian ini menyatakan bahwa Ha diterima dan Ho ditolak, dengan hasil nilai t (Parsial) sebesar 9.154 dimana nilai ini dinyatakan positif yang artinya terdapat pengaruh fasilitas kenyamanan terhadap kepuasan penumpang di Bandar Udara Internasional Supadio Pontianak. Hasil dari uji R (koefiesien Determinasi) Sebesar 0,628 nilai ini memiliki korelasi kuat. Dari nilai tersebut menunjukan bahwa fasilitas kenyamanan berpengaruh terhadap kepuasan penumpang sebesar 62,8%.

PERAN UNIT APRON MOVEMENT CONTROL (AMC) DALAM MELAKUKAN PENGAWASAN TERKAIT KEDISIPLINAN DAN KESELAMATAN PERGERAKAN DI APRON BANDAR UDARA INTERNASIONAL ADI SOEMARMO SOLO Muhammad Zhofran Rafi; Awan
Jurnal Ground Handling Vol 4 No 02 (2022): Ground Handling Dirgantara
Publisher : Ground Handling Dirgantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (191.13 KB)

Penelitian ini berjudul Peran Petugas Apron Movement Control (AMC) Dalam Melakukan Pengawasan Terhadap Kedisiplinan dan Keselamatan Pergerakan di Apron Bandar Udara Internasional Adi Soemarmo Solo. Pengawasan di area apron yang dilakukan unit AMC yaitu mengatur pergerakan pesawat, kendaraan, penumpang dan barang yang berada di wilayah sisi udara. Dengan tujuan menciptakan kedisiplinan serta keselamatan pergerakan yang berada di apron. Tujuan penelitian ini untuk mengetahui bagaimana peran petugas AMC dalam melakukan pengawasan terhadap kedisiplinan dan keselamatan pergerakan di apron. Penelitian ini merupakan penelitian kualitatif dengan menggunakan data primer dan sekunder. Data primer ini diperoleh langsung dengan cara observasi dan wawancara terhadap petugas AMC serta data sekunder diperoleh secara tidak langsung baik melalui studi pustaka maupun data perusahaan. Hasil penelitian ini menjelaskan peran penting dari unit Apron Movement Control (AMC) dalam melakukan pengawasan terhadap kedisiplinan dan keselamatan pergerakan di apron. Dalam hal ini, pengawasan terhadap kedisiplinan dan keselamatan di area apron berjalan dengan cukup baik, dengan melakukan pengawasan rutin dan berkala, unit AMC dapat menangani permasalahan yang terjadi sesuai SOP, baik terkait kedisiplinan maupun keselamatan pergerakan di area apron.

ANALISIS KINERJA PERSONEL FLIGHT OPERATIONS OFFICER (FOO) PT. GAPURA ANGKASA TERHADAP KESELAMATAN PENERBANGAN DI BANDAR UDARA INTERNASIONAL YOGYA KARTA M. Ryan Prawira Negara; Awan
Jurnal Manajemen Dirgantara Vol 16 No 1 (2023): Jurnal Manajemen Dirgantara, Juli 2023
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/manajemen-dirgantara.v16i1.945

Keselamatan penerbangan merupakan suatu hal yang sangat penting dalam sebuah penerbangan, ataubisa dikatakan bahwa keselamatan penerbangan adalah kondisi suatu penerbangan yang berjalan dengan lancar dan aman dari stasiun keberangkatan hingga tiba di stasiun tujuan. Termasuk personel Flight Operations Officer yang dalam hal ini harus memperhatikan aspek keselamatan dan keamanan dalam suatu penerbangan, sehingga personel FOO dituntut untuk memiliki ketelitian dan kedisiplinan dalam melakukan tugas dan tanggung jawabnya agar suatupenerbangan dapat berjalan dengan selamat dan aman. Metode penelitian kualitatif digunakan dalam penelitian ini. Wawancara dan observasi partisipan digunakan sebagai data primer, dan data yang didapat dari kantor operations PT Gapura Angkasa Yogyakarta beserta dokumentasi digunakan sebagai data sekunder dalam penelitian ini, selain itu informasi dari publikasi ilmiah, artikel atau penelitian terdahulu yang berkaitan dengan penelitian yang dilakukan oleh peneliti digunakan sebagai data sekunder dalam penelitian ini. Teknik analisis data dalam penelitian ini menggunakan reduksi data, penyajian data dan penarikan kesimpulan. Berdasarkan data yang didapat dari penelitian ini yang berjudul Kinerja personel Flight Operations Officer (FOO) terhadap keselamatan penerbangan di Bandar Udara Internasional Yogyakarta bahwasannya personel FOO di lapangan sudah melakukan pekerjaanya dengan baik dalam memberikan pelayanankepada suatu penerbangan yang ditanganinya, baik berupa pemberian informasi data flight plan, information weather, notam-notam dan briefing sudah dilakukan dengan baik , namun juga dalam penelitian ini ditemukan adanya beberapa kendala yang personel temui di lapangan yaitu keterbatasan SDM dan juga keterbatasan sarana dan pra-sarana lainnya, seperti Jaringan internet, supplai kertas, tinta, printer dan komputer yang kerap menjadi hambatan bagi personel FOO yang akan bekerja di lapangan.

Optimasi Fasilitas Warning Sign Dalam Meningkatkan Pelayanan Penumpang Di Terminal Bandar Udara Internasional Juanda Surabaya Suprayogi; Awan
Jurnal Mahasiswa Kreatif Vol. 1 No. 5 (2023): September : Jurnal Mahasiswa Kreatif
Publisher : Universitas Katolik Widya Karya Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmk-widyakarya.v1i5.1143

KM 22 of 2005 describes the application of SNI 03-7094-2005 regarding signs at airport terminals as a mandatory standard which explains that every area within the passenger terminal must be equipped with clear and easy-to-understand warning signs. Obstacles found by researchers when carrying out initial observations were finding deficiencies in installing warning signs at Terminal 1 of Juanda International Airport, Surabaya. The purpose of this study is to find out how to optimize the warning sign facility in improving passenger service at the Juanda International Airport Surabaya terminal, to find out the obstacles faced and the solutions in optimizing the warning sign facility at Juanda International Airport. This study uses a qualitative method. This research was conducted at Juanda International Airport in Surabaya which was held in June 2023. The data collection techniques used were observation, interviews, and documentation. The validity test of the data used is source triangulation and technique triangulation. Data analysis used is data reduction, data presentation, and conclusions. The results of research based on service indicators show that: (1) physical evidence (tangibles) includes an imbalance in the placement of signboards; (2) reliability includes the use of available tools and the application of clear service standards; (3) responsiveness, including responsiveness to complaints and input from passengers; (4) guarantee (assurance) includes routine maintenance, as well as providing accurate information; (5) empathy (empathy) includes providing individual and responsive services. The obstacles encountered are that the warning sign is only visible from the west side of the terminal area, but not visible from the east side, the placement of the no smoking sign is not optimal, the no smoking sign is damaged, there are instructions for using a hydrant box that is less strategic .

Pengaruh Fungsional Peralatan Keamanan terhadap Kinerja Petugas Unit Aviation Security di Bandar Udara Internasional Adi Soemarmo Boyolali Shelly Nabila Putri; Awan
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 2 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i2.561

The purpose of this study was to determine the effect of Functional Security Equipment on the Performance of Aviation Security Unit Officers at Adi Soemarmo Boyolali International Airport to be able to improve the performance of human resources in order to realize flight security and safety. This research was conducted at Adi Soemarmo Boyolali International Airport from 05 December 2022 to 05 January 2023. The data collection method used in this study was a quantitative method. The population in this study were all Aviation Security unit officers at Adi Soemarmo Boyolali International Airport, totaling 80 respondents and the sampling technique used in this study was Simple Random Sampling and the analytical tool used in this study was simple linear regression. The results of the regression test show that the functional variable of security equipment has a positive effect on the performance of aviation security unit officers and the results of hypothesis testing indicate that the functional variable of security equipment has a significant effect on the performance of aviation security unit officers. The results of the determination test produce an adjusted R square value in the regression model obtained at 0.766. This indicates that 76.6% of the variation in the magnitude of the variation in performance variable changes can be explained by the functional variable of safety equipment and the results of the partial test show a significance level of 0.000 <0.05. This proves that the functional security equipment has an effect on performance. Keywords : functional security equipment, performance.

Analisis Penanganan Incoming Cargo Domestik pada PT. Angkasa Pura Logistik Cabang Bandar Udara International Jenderal Ahmad Yani Semarang Sabrilla Fajariyani; Awan
MES Management Journal Vol. 3 No. 2 (2024): MES Management Journal
Publisher : MES Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56709/mesman.v3i2.371

Domestic Incoming Cargo Handling is more complex than Domestic Outgoing Cargo Handling. Domestic Incoming Cargo Handling is where domestic goods are unloaded from the plane and then taken to the cargo terminal to be checked one by one by officers and after that they will be taken to the storage warehouse until the customer picks up the goods. the item. However, to pick up these goods there are conditions that must be met, such as bringing an air bill of lading (SMU), an identity card from the customer. However, in the process of handling incoming domestic cargo, there are still obstacles such as unpredictable weather factors which hinder the release of goods, missing quarantine documents and causing officers to replace new quarantine documents. Goods stray to other airports so officers have to create a new air bill of lading number or (SMU). However, in the process of handling incoming domestic cargo, there are still obstacles such as unpredictable weather factors which hinder the release of goods, missing quarantine documents and causing officers to replace new quarantine documents. Goods stray to other airports so officers have to create a new air bill of lading number or (SMU). occur during the handling process. incoming domestic cargo. This research uses qualitative research. The methods for collecting data in this research are observation, interviews, and finally documentation. The aim of the research is to find out how incoming domestic cargo is handled by operational officers and logistics staff and to find out what obstacles are faced by operational officers and logistics staff and the solutions taken by operational officers and logistics staff if problems occur during the handling process. incoming domestic cargo Based on the data obtained regarding the handling of incoming domestic cargo, the process of handling incoming domestic cargo carried out by operational officers and logistics staff is in accordance with the standard operational procedures (SOP) that apply at PT. Angkasa Pura Logistik, the obstacles faced by officers such as bad weather, lost documents, officers are looking for solutions by speeding up the process of handling goods and replacing lost documents with new ones.

Co-Authors Aditya Dewantari Hairun Nissa Lalu Supardin M. Ryan Prawira Negara Muhammad Ridho Azmi Ardi Muhammad Zhofran Rafi Sabrilla Fajariyani Shelly Nabila Putri Suprayogi You She Melly Anne Dharasta You She Melly Anne Dharasta

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