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All Journal An-Nuha : Jurnal Kajian Islam, Pendidikan, Budaya Dan Sosial TARBIYATUNA Journal of Islamic Management
Imas Maesaroh
Universitas Islam Negeri Sunan Ampel Surabaya
Arts Humanities Decision Sciences, Operations Research & Management Education

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Analisis Total Quality Management (TQM) dalam Manajemen Operasional di Intanaya Tour and Travel Cabang Surabaya Imas Maesaroh; Siska Purnama
Journal of Islamic Management Vol. 1 No. 1 (2021): January
Publisher : Program Studi Manajemen Dakwah Fakultas Dakwah dan Komunikasi UIN Sunan Ampel Surabaya, UIN Sunan Ampel Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (229.164 KB) | DOI: 10.15642/jim.v1i1.388

Abstract

This study is to determine and analyze the concept of Total Quality Management and its implementation in the Surabaya Branch of Intanaya Tour and Travel. Researchers used descriptive qualitative methods. The results of the study illustrate that the concept of Total Quality Management in Intanaya Tour and Travel is a customer value strategy in the form of a questionnaire strategy and business planning in congregational mapping. Secondly, an organizational system in the form of employees who focus on providing customer value, a communication system that upholds service quality and a leader control system for employees. Thirdly, quality improvement at Intanaya Tour and Travel in the form of planning by the manager. The implementation of Total Quality Management at Intanaya Tour and Travel has three phases: preparation, planning and implementation. It includes an operational manager who focuses on quality control, the application of PDCA (Plan-Do-Check-Adjust) activities in the quality control system and an evaluation system for employees and congregational services.
Mempertahankan Efektivitas Belajar di Tengah Pandemi melalui Penguatan Keterampilan Literasi Imas Maesaroh
An-Nuha : Jurnal Kajian Islam, Pendidikan, Budaya dan Sosial Vol. 7 No. 2 (2020): December
Publisher : LP2M Sekolah Tinggi Agama Islam (STAI) Madiun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36835/annuha.v7i2.495

Abstract

Learning in the digital era requires digital literacy skills. This article aims to discuss the concept of literacy and the use of digital literacy in supporting the learning of students and students in the online learning era. Through literature review, this study collected data from available secondary sources, including journal articles, books, and website sources that were trusted for publication. This study found that the concept of literacy has undergone a metamorphosis from the simple ones, namely the ability to read, write, and do arithmetic, into information, media, and technology literacy skills. Literacy capabilities have an impact on the development of new knowledge and creativity in the fields of technology, education, work, and industry. Cumulative literacy skills are needed for online learning to remain effective, including listening, speaking, reading, and writing, which is supported by information, digital, and technology literacy skills
Leadership Approach to Distribute Employee Workload in The Office of The Ministry of Religious Affairs Imas Maesaroh; Dalilah Ayu Permatasari; Nur Kholis
Tarbiyatuna: Jurnal Pendidikan Islam Vol. 15 No. 2 (2022): AGUSTUS
Publisher : Lembaga Penelitian, Penerbitan dan Pengabdian Masyarakat Institut Agama Islam Syarifuddin Lumajang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54471/tarbiyatuna.v15i2.2298

Abstract

Leadership must ensure all employees have equal tasks and responsibilities. This study aimed to explore (1) the workload of employees in the MoRA office and (2) the strategies leaders take to overcome employee work overload. This study employed three methods of data collection: observation, interviews, and documentation. The informants include the Head Section and the staff working at the Ministry of Religious Affairs Office of Gresik Regency. Data were analyzed using the stages offered by Miles and Huberman, including data reduction, data presentation, and conclusion. The results show that the division’s staff workload was relatively heavy. The Head Section applied a leadership strategy to overcome work overload by offering work cooperation and mutual assistance among employees. In addition, leadership strategy was applied using an analysis of organizational structures, appropriate leadership styles, and the evaluation process. This study implies that reducing work overload is critical to maintaining employees’ ongoing health and strengthening work efficiency and effectiveness.
Co-Authors Dalilah Ayu Permatasari Kholis, Nur Siska Purnama