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All Journal Jurnal Manajemen dan Agribisnis Jurnal Manajemen Teknologi IQTISHODUNA Jurnal Keuangan dan Perbankan JDM (Jurnal Dinamika Manajemen) Journal of Economics, Business, & Accountancy Ventura JAM : Jurnal Aplikasi Manajemen Jurnal Manajemen Teori dan Terapan Jurnal Dinamika Pengabdian (JDP) Jurnal EMT KITA Hasanuddin Journal of Applied Business and Entrepreneurship JURNAL ILMIAH MAHASISWA AGROINFO GALUH SEIKO : Journal of Management & Business Journal on Education YUME : Journal of Management MABIS: Manajemen dan Bisnis Ecobisma (Jurnal Ekonomi, Bisnis dan Manajemen) Jurnal Informasi dan Teknologi Jurnal Inovasi dan Pelayanan Publik Makassar HASANUDDIN JOURNAL OF BUSINESS STRATEGY Jurnal Agro Ekonomi Paulus Journal of Accounting (PJA) Jurnal Scientia Kainawa: Jurnal Pembangunan & Budaya International Journal Of Science, Technology & Management (IJSTM) International Journal of Social Service and Research Jurnal Ekonomi JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Jurnal Sistim Informasi dan Teknologi Scientium Management Review International Journal of Multidisciplinary Approach Research and Science Jurnal Konseling Pendidikan Islam AGRIC Open Access DRIVERset RESLAJ: Religion Education Social Laa Roiba Journal
Musran Munizu
Department Of Management, Faculty Of Economics And Business, Universitas Hasanuddin, Makassar, South Sulawesi, Indonesia
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Public Health Social Sciences Transportation Other

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SATISFACTION AND LOYALTY IMPROVEMENT MODEL ON THE QUALITY OF HIGHER EDUCATION SERVICES Munizu, Musra; Hamid, Nurdjanah
Jurnal Dinamika Manajemen Vol 6, No 1 (2015): March 2015 (DOAJ Indexed)
Publisher : Department of Management, Faculty of Economics, Semarang State University, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v6i1.4293

Abstract

This study analyzes the influences of students’ perceptions about the quality of higher education services to satisfaction; high quality of education services to the loyalty; and student satisfaction to the loyalty on private universities (PTS) in Makassar. The population used in this study was all students of economics faculty that have been studied over four semesters at big four PTS in Makassar. The sampling method used in this study was simple random sampling. The number of samples is 114 people. Both Descriptive Statistics and Structural Equation Modelling (SEM) were used as method of analysis. The data processed by using IBM SPSS and AMOS 20. The result shows that the quality of higher education services significantly influence student satisfaction, the quality of higher education services significantly influence student loyalty, and student satisfaction significantly influences student loyalty. Loyalty is more determined by student satisfaction rather than the quality of higher education services.
The Effect of TQM Practices on Corporate Performance and Competitive Advantage as Mediating Variable: Study at Manufacturing Companies in Makassar, South Sulawesi Province munizu, musran
Jurnal Manajemen Teknologi Vol 12, No 2 (2013)
Publisher : SBM ITB

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study conducts a comprehensive review of the literature and develops a framework that links among TQM practices, competitive advantage, and corporate performance.The paper provides empirical support for direct and indirect effects of TQM practices on competitive advantage and corporate performance.The purpose of this research is to empirically investigate the impact of TQM practices on competitive advantage and corporate performance. The study utilized primary data obtained from a questionnaire method. 167 manufacturing companies were surveyed in Makassar, South Sulawesi. A total of 114 completed questionnaires were returned as final sample. Four hypotheses have been developed through literature review and tested using Structural Equation Modeling (SEM) by software of IBM SPSS and AMOS version 20. The result shows that TQM practices has significant effect on corporate performance and competitive advantage directly. TQM practices has significant effect on corporate performance through competitive advantage. Competitive advantage has significant effect on corporate performance. Corporate performance is more influenced by competitive advantage than TQM practices.Keywords: TQM Practices, Competitive Advantage, Corporate Performance, Quality Management, Operation Management
PENGARUH PENERAPAN PRAKTIK TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA KUALITAS (Studi Persepsi Karyawan Pada PT. Sermani Steel Makassar) Munizu, Musran
IQTISHODUNA IQTISHODUNA (Vol 7, No 1
Publisher : Fakultas Ekonomi, UIN Maliki Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (291.307 KB) | DOI: 10.18860/iq.v0i0.1749

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The purpose of this research was to test and analyze the effect of TQM practices implementation which consists of leadership, strategic planning, customer focus, information and analysis, people management, and process management to quality performance at Sermani  Steel in Makassar. The population were 300 employees and the sample were chosen 150 employees as respondents. Sample technique which used was simple random sampling. Method of analysis which use both descriptive statistic and Structural Equation Modelling (SEM). Data processing uses two statistic tools i.e : SPSS for windows and AMOS 4.01. The finding of research indicate that : TQM practices implementation which consists of leadership, strategic planning, customer focus, information and analysis, people management, and process management have significantly and positive effect on quality performance. Leadership has dominant effect on quality performance (Critical ratio = 7,860 t-table = 1,960; and probability = 0,000 α = 0,05)
The Independent Sugarcane Farmer’s Satisfaction Towards Partnership of PT. Perkebunan Nusantara PG Takalar St. Rahayu Arini Lestari; Didi Rukmana; Musran Munizu
International Journal of Science, Technology & Management Vol. 2 No. 2 (2021): March 2021
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v2i2.174

Abstract

This study aims to determine the level of satisfaction of farmers towards to the performance of the partnership. The research was conducted at PG Takalar from April to September 2020. Respondents were 75 farmers. The analytical tools used in this research are IPA (Important Performance Analysis) and CSI (Customer Satisfaction Index). The results showed that the implementation of the partnership activities was in accordance with the partnership cooperation contract between the company and the partner farmers. The farmersare very satisfied with the implementation of the partnership with PG Takalar. The attributes of the partnership that greatly contribute to the satisfaction of the farmers are a clear acceptance of the partnership, technical advice, easy access forfund, compliance of payment results, factory locations easily accessible to farmers and communication relationships that established between farmers and sugar factories.
PERSEPSI BUDAYA ORGANISASI DAN KOMITMEN TERHADAP KEPUASAN KERJA KARYAWAN BANK Musran Munizu
Jurnal Keuangan dan Perbankan Vol 14, No 1 (2010): January 2010
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (123.053 KB) | DOI: 10.26905/jkdp.v14i1.958

Abstract

The purpose of this research was to analyze the ef fect among variables of organizational behavior, commitment , and employee sat isfact ion at PT. Bank SulSel Makassar. Thepopulat ion included all employee were 244 persons. There were 122 respondents part icipation in the survey. The respondents were chosen by simple random sampling technique f rompopulat ion. The data used consisted of primary data and secondary data collected by observation, interview, quest ionnaire, and documentat ion technique. Data was analyzed usingboth descript ive analysis, and St ructural Equat ion Modelling (SEM) performed by SPSS forwindows and AMOS 4.01. The results indicated following: (1) organizat ional behavior hadposit ive ef fect and signif icant to employee commitment ; (2) organizat ional behavior hadposit ive ef fect and signif icant to employee sat isfact ion; and (3) employee commitment hadposit ive ef fect and signif icant to employee sat isfact ion.
PENGARUH KEPERCAYAAN, KOMITMEN, DAN TEKNOLOGI INFORMASI TERHADAP KINERJA RANTAI PASOKAN (STUDI KASUS IKM PENGOLAH BUAH MARKISA DI KOTA MAKASSAR) Musran Munizu
Jurnal Manajemen & Agribisnis Vol. 14 No. 1 (2017): JMA Vol. 14 No. 1, Maret 2017
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1001.532 KB) | DOI: 10.17358/jma.14.1.32

Abstract

The effective Supply chain management (SCM) has increasingly become an important way to enhance competitive strength as well as business performance. Trust, commitment, and well-integrated supply chain by Information Technology (IT) support are important elements to improve supply chain performance. The objectives of this study are to examine and analyze the effects of trust variables on supply chain performance, trust on commitment, commitment on supply chain performance, information technology on supply chain performance, and effects of trust variable on supply chain performance through commitment variable to Small and Medium Industries (SMIs) of passion fruit processing in Makassar. This study used a quantitative approach, where the questionnaire as main tools for data collection. Data were analyzed by descriptive analysis and partial least square-path modeling (PLS-PM). Data computation used SmartPLS 2.0 Software. The results show that trust has a significant effect on supply chain performance, and it also has a significant effect on commitment. Furthermore, commitment has a significant effect on supply chain performance, and information technology has a significant effect on supply chain performance. Trust can improve the supply chain performance by commitment indirectly, and it gives smaller effect on supply chain performance directly than indirectly mediated by commitment. Then, supply chain performance is more influenced by information technology rather than trust and commitment. The results of this study may have implications for the important role of management in maintaining trust, commitment and utilizing information technology in the supply chain system.Keywords: trust, commitment, Information technology, supply chain performance, SMIs of passion fruit processingAbstrakPengelolaan rantai pasokan yang efektif telah menjadi cara terbaik untuk meningkatkan daya saing dan kinerja perusahaan. Kepercayaan, komitmen, dan dukungan teknologi informasi merupakan elemen-elemen penting untuk meningkatkan kinerja rantai pasokan dalam suatu perusahaan. Tujuan penelitian ini adalah menguji dan menganalisis pengaruh variabel kepercayaan terhadap kinerja rantai pasokan, pengaruh kepercayaan terhadap komitmen, pengaruh komitmen terhadap kinerja rantai pasokan, pengaruh teknologi informasi terhadap kinerja rantai pasokan, dan pengaruh variabel kepercayaan terhadap kinerja rantai pasokan melalui komitmen pada Industri Kecil dan Menengah (IKM) pengolah buah markisa di Makassar. Penelitian ini menggunakan pendekatan kuantitatif, dimana kuesioner menjadi alat pengumpul data utama. Data dianalisis dengan menggunakan analisis deskriptif, dan partial least square-path modeling (PLS-PM). Komputasi data menggunakan bantuan software SmartPLS 2.0. Hasil penelitian menunjukkan bahwa variabel kepercayaan berpengaruh positif dan signifikan terhadap kinerja rantai pasokan. Kepercayaan juga berpengaruh positif dan signifikan terhadap komitmen. Komitmen mempunyai pengaruh positif dan signifikan terhadap kinerja rantai pasokan. Teknologi informasi mempunyai pengaruh positif dan signifikan terhadap kinerja rantai pasokan. Variabel kepercayaan mempunyai pengaruh positif dan signifikan terhadap kinerja rantai pasokan melalui komitmen. Kepercayaan memberikan efek langsung yang lebih kecil pada kinerja rantai pasokan dibadingkan dengan efek tidak langsung, yang dimediasi oleh komitmen. Kinerja rantai pasokan lebih dipengaruhi oleh teknologi informasi daripada kepercayaan dan komitmen. Hasil studi ini dapat berimplikasi pada pentingnya peranan manajemen untuk konsisten menjaga kepercayaan, komitmen dan pemanfaatan teknologi informasi dalam sistem rantai pasokan.Kata kunci:   kepercayaan, komitmen, teknologi informasi, kinerja rantai pasokan, IKM pengolah buah markisa
Pengaruh Faktor-faktor Motivasi terhadap Kinerja Karyawan pada PT Hadji Kalla Makassar Musran Munizu
Jurnal Aplikasi Manajemen Vol 8, No 3 (2010)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1692.107 KB)

Abstract

The purposes of this research are to analyze: (1) how likely the factors of motivation which consists of phyciological needs, safety needs, social needs, esteem needs, and self actualization needs affect to employee performance; and (2) which of those factors would be dominantly affected to employee performance at Hadji Kalla Corporation Makassar. The population in this research includes all employee at Hadji Kalla Corporation. The number of population were 360 persons. There were 90 respondents participated in the survey. The respondents are chosen using simple random sampling from population. The data which using in this research consists of primer data and secondary data that collected by observation, interview, questionnaire, and documentation. Methods of analyses used in this research both descriptive analysis, and multiple regression analysis which performed with SPSS for windows. The results indicated the following: (1) In simultaneous way, the factors of motivation which consists of phyciological needs, safety needs, social needs, esteem needs, and self actualization needs have significantly effect to employee performance; and (2) physiological need is the most dominant variable that affecting the employee performance at Hadji Kalla Corporation Makassar (t-hitung = 3,883; a = 0,000).Keywords: motivation factors, phyciological needs, safety needs, social needs, esteem needs, self actualization needs, employee performance.
Pengaruh Praktik Total Quality Management (TQM) terhadap Budaya Kualitas, Daya Saing dan Kinerja Perusahaan (Studi pada Industri Manufaktur di Kota Makassar) Musran Munizu; Surachman ..; ubud sallim; Solimun ..
Jurnal Aplikasi Manajemen Vol 10, No 3 (2012)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (74.206 KB)

Abstract

Abstract: The purpose of this research is to investigate the TQM practices effect on quality culture, competitiveness, and firm performance both directly and indirectly at Manufacturing Industry in Makassar. Company as unit of analysis in this research. There are 114 companies as sample, where company manager as respondent. Method of Analysis used in testing hypothesis is Structural Equation Modeling (SEM). Then, qualitative information used to find the addition explanation to support the result of hypothesis examination. The results shows that TQM practices have significant effect on quality culture, competitiveness, and company performance directly. Quality culture has significant effect on competitiveness directly. Competitiveness has direct effect on firm performance. Quality culture hasn’t significant effect on firm performance directly, but quality culture can be able to improve the firm performance by competitiveness. TQM practices can be able to improve the firm performance by competitiveness. While, the indirect effect of TQM practices on firm performance by quality culture aren’t significant.Keywords: TQM practices, quality culture, competitiveness, firm performance
Strategi Bauran Pemasaran Dan Pengaruhnya Terhadap Keputusan Konsumen Musran Munizu
Jurnal Manajemen Teori dan Terapan | Journal of Theory and Applied Management Vol. 5 No. 2 (2012): Jurnal Manajemen Teori dan Terapan - Agustus 2012
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (153.956 KB) | DOI: 10.20473/jmtt.v5i2.2559

Abstract

The purpose of this research is to investigate the effect of marketing mix strategy which consist of product, price, place, and promotion on customer decision of PT. Semen Bosowa in Makassar, and to analyze the dominant factor which influence customer decision of PT. Semen Bosowa in Makassar. Population in this research were the customers of cement product of Bosowa in Makassar. The amount of sample were 100 persons. The respondents were chosen by purposive random sampling from the population. Method of analyses which use in this research were both descriptive analysis and Multiple Regression Analysis. Processing data performed by SPSS 18.00. The result shows that marketing mix strategy which consists of product, price, place, and promotion have significant and positive effect on customer decision, and (2) Product factor has dominant effect on customer decision (t-value = 6,517).
CRITICAL TOTAL QUALITY MANAGEMENT IN MANUFACTURING COMPANIES: A CASE STUDY IN MAKASSAR Musran Munizu
Journal of Economics, Business, & Accountancy Ventura Vol 14, No 2 (2011): August 2011
Publisher : STIE Perbanas Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14414/jebav.v14i2.6

Abstract

The aim of this study was to empirically investigate the effect of critical TQM practices on operational performance of medium and large manufacturing companies in Makassar. The critical total quality management (TQM) practices divided into three factors, i.e. strategic, tactical, and operational factors as predictors of operational performance. Total of popula- tion were 143 manufacturing companies. A questionnaire designed and distributed to all population, a total of 59 returned. It consists of both 29 medium companies and 30 large companies. Data analysis use both descriptive and multiple regression analysis (MRA).The empirical analysis demonstrates several key findings: data analysis reveals that there was a positive effect of critical TQM practices which consists of strategic, tactical, and operational factors on operational performance. Tactical factors were the strongest significant predictors of operational performance. Overall, the results showed the central role of the tactical fac- tors as critical factors in improving the operational performance within medium and large companies in Makassar manufacturing industrial. There were some research limitations. For instance, the study is using perceptual data provided by production managers or quality managers which may not provide clear measures of performance
Co-Authors Abd. Rahman Alatas Abdul Razak Munir Abdurohi Abdurohi Abdurohim Abdurohim Achmad Barlian Adiba Mubasyarah Agus Siswanto Ali Zaenal Abidin Andi Aswan Andi Muhammad Dhaifullah Andi Pangeran Rivai Anton Yuliansyah Apit Fathurohman Arifai Ilyas Asnawati Bahtiar Efendi Betty Rahayu Catharina Theo Damayanti, Elok Deby Rita Karundeng Dede Rustaman Dhety Chusumastuti Didi Rukmana Dikky Suryadi Donny Dharmawan Dwi Ningrum Edward Panji Rachman Endang Meliani Esti Nur Wakhidah Eva Yuniarti Utami Faizatul Fajariah Fatimah Malini Lubis Fauziah Umar Fauziah Umar febrianti nur Festus Evly R.I. Liow Firdaus Yuni Dharta Fitri Nur Mahmudah Frans Sudirjo Giatika Chrisnawati H. M. Anwar Hanna M. Damanik Haris Bakaring Hartanto Hartanto Helmi Ali Helmi Ali Helson Hamid Heppi Syofya, Heppi Heru Sutapa HERY PURNOMO Hisarma Saragih Hotma Mentalita I Gede Anindya Perdana Putra I Gede Putu Kawiana Ichwan Riodini Idayanti Nursyamsi Ilham Ilham, Rachmad Imam Hanafi Iman Ipraja Putra Imran Tajuddin Imran Yamin Indra Sani Intan Hesti Indriana Iradhatullah Rahim Ismail Ismail Ismuhadi Jusni Jusni Kraugusteeliana Kraugusteeliana La Ode Marihi Lalang Saksono LAUNTU, ANSIR Loso Judijanto Luh Komang Candra Dewi Maat Pono Made Bani Kanti Nadi Madris Mahlia Muis Mahyuddin Mahyuddin Marina Diah Hapsari Marsudi Masradin Mau, Muliadi Maya Indriani Yacob Impak Merissa Fermica Iskandar Mifta Arif Salam Miko Andi Wardana Muh Hatta Jamil Muh Nasir Muh Risal Muh. Sapril Ahmad Muhamad Risal Tawil Muhammad Ade Kurnia Harahap Muhammad Al Ghozali Muhammad Arsyad Muhammad Asdar Muhammad Lukman Hakim Munarfah Ghazali nFN Mahyuddin Ngurah Pandji Mertha Agung Durya Nirwana Nirwana Nuraeni Kadir Nurdin Brasit Nurdin Brasit Nurdjanah Hamid Nurhaeda Nurhaeda Nurhasanah Nurhasanah Nuri Ervanto Nurlina Otto R Payangan Otto Randa Payangan Palupiningtyas, Dyah Pipin Sri Sudewi Puti Tahira Amalia Rahman Kadir Revi Sesario Ria Mardiana Yusuf Ribka Sari Butar Butar Rika Lidyah Rina Apriliani Rosalina Andriyani Ebang Pareira Roy Setiawan Rumianti, Chaerunnisa Ruth Epi Lobo Sabir Sabir Said, Darwis Sherry Adelia Shu, Efin Silvia Ekasari Siti Hardiyanti Waris Siti Nurjannah Saleba Sitti Haerani Sitti Usmia Slamet Riyadi Solimun, Solimun Sri Dewi Puspitasari ST Rohani St. Rahayu Arini Lestari Sudirman NS Suluh Sri Wahyuningsih Sumardi Lasise Sumardi Sumardi Sumarni Sumarni Surachman .. Suriadi Susanto Syahribulan Syamsinar Syamsulbahri Syamsulbahri Syech Idrus Tanti Widia Nurdiani Tasrifin Tahara Teguh Prakoso Tengku Kespandiar Ti Aisyah ubud sallim Umi Kalsum Wa Ode Nur Ainun Wahdah Wardhani Hakim Wardhani Hakim Yofita Sandra, S.Pd., M.Pd., Zico Farlin, Dr. Budiwirman, M.Pd., Yudha Adytya Pertywy Yunus Amar Yusniar Yusuf Ronny Edward Zulfikry Sukarno Zunan Setiawan