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All Journal Governance : Jurnal Ilmu Pemerintahan Abdimas Galuh : Jurnal Pengabdian Kepada Masyarakat
Rina Susanti Hartono
Universitas Islam 45
Religion Agriculture, Biological Sciences & Forestry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Nursing Social Sciences Other

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Journal : Governance : Jurnal Ilmu Pemerintahan

 1 
PENGARUH KOMPETENSI DIGITAL DAN LEARNING & DEVELOPMENT TERHADAP PENCAPAIAN TRANSFORMASI DIGITAL PADA DIREKTORAT JENDERAL PENYELENGGARAAN POS DAN INFORMATIKA KEMENTERIAN KOMUNIKASI DAN INFORMATIKA Damanhuri Damanhuri; Rina Susanti Hartono
Governance Vol 10 No 1 (2022): Governance: Jurnal Ilmu Pemerintahan
Publisher : Sekolah Pascasarjana Universitas Islam "45" Bekasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33558/governance.v10i1.5631

Abstract

This study aims to find out the direct influence of digital competence, learning and development on the achievement of digital transformation and the joint influence between the two on the achievement of digital transformation. This research is a quantitative descriptive study with a population of employees of the Directorat General of Post and Informatics Operation Ministry Communications and Information. Sampling was carried out using simple random sampling technique. The sample in this study was determined by the non-probability sampling method, while the sampling calculation was calculated using the slovin formula, which amounted to 95 people. Data was collected using observation, questionnaires, and documentation. Test the validity of the instrument using product moment correlation and test the reliability of the instrument using the Cronbach alpha formula.The results showed that: Digital Competence partially has an significant influence on Digital Transformation, Learning and Development partially has a significant effect on Digital Transformation. Digital Competence (X1) and Learning and Development (X2) together have a significant effect towards Digital Transformation (Y), means that the regression model can explain the independent variables as a whole.
STRATEGI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL DALAM MENCAPAI PELAYANAN PRIMA DI KABUPATEN BEKASI Heriawan Abdullah Kunta; Rina Susanti Hartono
Governance Vol 9 No 2 (2021): Governance: Jurnal Ilmu Pemerintahan
Publisher : Sekolah Pascasarjana Universitas Islam "45" Bekasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33558/governance.v9i2.3162

Abstract

This study aims to determine the "Strategy of the Department of Population and Civil Registration in Achieving Excellent Service in Bekasi Regency" which is marked by the presence of people who complain or complain about the service that is not yet excellent. This has the potential to become a barrier to achieving these goals. This study uses a qualitative method. The data collection technique is done by means of interviews (interviews) and distributing questionnaires (questionnaires). The instrument used was a Likert scale model questionnaire, with data analysis used was categorization analysis. The sample of this study was 125 people who came to the Bekasi district civil registration and occupation service. The results of the analysis show that: (1) Based on the level of excellent service, the research subjects at Disdukcapil Bekasi regency where the attitude aspect is 62% in the good category, the attention aspect is 50% in the good category, the action aspect is 51% in the good category (Ability) 45% is in the bad category, then the appearance (appearance) is 51% in the good category and 46% is in the good category. This is based on the results of a questionnaire given to 125 research subjects. (2) Based on the conclusion of the research results, there are still obstacles in the ability aspect (ability) 45% which are categorized as not good such as slow service, limited information on service procedures, less informative service and still lack of human resources to provide services. (3) Based on the existing obstacles, Disdukcapil designs strategies to achieve excellent service such as updating administrative information, disdukcapil issues E-SIAK and makes requests through WhatsApp and adds to service human resources provided with administrative training.
KEBIJAKAN PENYELENGGARAAN REFORMASI BIROKRASI PADA PEMERINTAH KABUPATEN BEKASI Aos Kuswandi; Siti Nuraini; Rina Susanti Hartono
Governance Vol 11 No 1 (2023): Governance: Jurnal Ilmu Pemerintahan
Publisher : Sekolah Pascasarjana Universitas Islam "45" Bekasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33558/governance.v11i1.5897

Abstract

In the development of the Indonesian government, bureaucratic reform has lagged behind reforms in the political, economic, and legal fields. The first wave of government bureaucratic reform was gradually implemented in 2004 and the second phase in 2010. In 2025, Indonesia is expected to be in a phase that is truly moving towards a developed country and the strength of a professional and high-integrity government bureaucracy. Efforts to achieve the goals of bureaucratic reform are carried out through the stipulation of Presidential Regulation no. 81 of 2010 concerning the Grand Design of Bureaucratic Reform 2010-2025, it is very necessary to be supported by the provincial and district/city governments. This study describes the results of research on the implementation of bureaucratic reform in the Bekasi Regency Government. The results of the study indicate that it is important for the Bekasi Regency Government to formulate and establish the Grand Design for Bureaucratic Reform as the master plan that contains the policy direction for implementing bureaucratic reform within the Bekasi district government. As an operational medium in the medium term, the Bureaucratic Reform Road Map needs to be drawn up and carried out every 5 (five) years and is a detailed plan for bureaucratic reform from one stage to the next for five years with clear annual targets. Bureaucratic reform in Bekasi Regency needs to revise and develop various regulations, modernize various government management policies and practices, and adapt the tasks of regional work unit functions to new paradigms and roles.
PENGARUH KUALITAS PELAYANAN PUBLIK TERHADAP KEPUASAN PELANGGAN DI PERUSAHAAN DAERAH AIR MINUM (PDAM) TIRTA PATRIOT KOTA BEKASI Rina Susanti Hartono; Siti Nuraini; Pria Sanubari
Governance Vol 11 No 2 (2023): Governance: Jurnal Ilmu Pemerintahan
Publisher : Sekolah Pascasarjana Universitas Islam "45" Bekasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33558/governance.v11i2.7343

Abstract

This research titled The Effect of Public Service Quality Towards Costumer Satisfaction in PDAM Tirta Patriot Kota Bekasi. Based on the problem about costumer satisfaction about this matter with service quality that has not optimal yet. The purpose of this research was to know tangible, responsiveness, reliability, assurance and emphaty effects towards satisfaction of PDAM’s costumer in Kota Bekasi. This research used survey method with the population is all costumer of PDAM Tirta Patriot Kota Bekasi with total sample 395 costumers. Data collection technique that used in this research was random sampling. Analysis technique using correlation coefficient technique, with test T and test F using SPSS software. The result of this research shows that physical evidence (tangible) has positive and significance effects towards satisfaction of PDAM Tirta Patriot Kota Bekasi costumers. Responsiveness has positive and significance effects towards satisfaction of PDAM Tirta Patriot Kota Bekasi costumers. Reliability has positive and significance effects towards satisfaction of PDAM Tirta Patriot Kota Bekasi costumers. Assurance has positive and significance effects towards satisfaction of PDAM Tirta Patriot Kota Bekasi costumers. Emphaty has positive and significance effects towards satisfaction of PDAM Tirta Patriot Kota Bekasi costumers.
Co-Authors Aos Kuswandi Damanhuri Damanhuri Heriawan Abdullah Kunta Pria Sanubari Siti Nuraini