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All Journal Jurnal Informatika Universitas Pamulang OKTAL : Jurnal Ilmu Komputer dan Sains BULLET : Jurnal Multidisiplin Ilmu
Ahmad Firmansyah
Universitas Pamulang
Humanities Astronomy Chemistry Computer Science & IT Electrical & Electronics Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Social Sciences

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Rancang Bangun Sistem Informasi Helpdesk Ticketing Berbasis Web pada SDN Babakan 01 Menggunakan Metode Waterfall Yulianti Yulianti; Ahmad Firmansyah; Muhammad Noval Nur Auliya; Muhammad Arinal Haq; Andini Afaf; Irpan Kusyadi
Jurnal Informatika Universitas Pamulang Vol 7, No 2 (2022): JURNAL INFORMATIKA UNIVERSITAS PAMULANG
Publisher : Teknik Informatika Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/informatika.v7i2.20693

Abstract

In an activity in the education unit, the Helpdesk Ticketing System can be an information technology facility to improve service quality. At SDN Babakan 01 the complaint process for information technology problems does not use a system, so IT operators who receive incident reports, come and confirm the problem directly, this creates a problem, namely in the complaint report documentation process it is not recorded properly and quickly. In designing information technology Helpdesk Ticketing System at SDN Babakan 01, the authors conducted interviews and observations first before designing a website-based Helpdesk Ticketing System where the model used was SDLC (Software Development Life Cycle) and the method used was the Waterfall method, so that the system designed can be used by SDN Babakan 01 operators to accommodate and organize any problem reports properly, so that reports can be structured properly, minimize communication errors with IT operators, and can present report data quickly.
Rancang Bangun Sistem Informasi Helpdesk Ticketing Berbasis Web pada SDN Babakan 01 Menggunakan Metode Waterfall Yulianti Yulianti; Ahmad Firmansyah; Muhammad Noval Nur Auliya; Muhammad Arinal Haq; Andini Afaf; Irpan Kusyadi
Jurnal Informatika Universitas Pamulang Vol 7, No 2 (2022): JURNAL INFORMATIKA UNIVERSITAS PAMULANG
Publisher : Teknik Informatika Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/informatika.v7i2.20693

Abstract

In an activity in the education unit, the Helpdesk Ticketing System can be an information technology facility to improve service quality. At SDN Babakan 01 the complaint process for information technology problems does not use a system, so IT operators who receive incident reports, come and confirm the problem directly, this creates a problem, namely in the complaint report documentation process it is not recorded properly and quickly. In designing information technology Helpdesk Ticketing System at SDN Babakan 01, the authors conducted interviews and observations first before designing a website-based Helpdesk Ticketing System where the model used was SDLC (Software Development Life Cycle) and the method used was the Waterfall method, so that the system designed can be used by SDN Babakan 01 operators to accommodate and organize any problem reports properly, so that reports can be structured properly, minimize communication errors with IT operators, and can present report data quickly.
Mengenal Posisi Marketing Associate Dalam Dunia Digital Marketing Sofyan Mufti Prasetiyo; Ahmad Firmansyah; Mohamad Sopiyan; Fachrul Abizar
BULLET : Jurnal Multidisiplin Ilmu Vol. 1 No. 06 (2022): BULLET : Jurnal Multidisiplin Ilmu
Publisher : CV. Multi Kreasi Media

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Abstract

The world of marketing has recently become the target of job seekers in Indonesia. A wide scope of work with many fields and different team concentrations, makes the field of marketing open up many opportunities and job vacancies. The world of marketing requires experienced people because they deal directly with clients. So marketing companies usually don't want to play around with potential applicants. Marketing associate is an entry-level job so it is perfect for someone who just wants to start working in marketing or marketing. This position works by assisting seniors with the planning and execution of all forms of marketing activities within a company. Marketing associates also help carry out the daily work of seniors so that there is a smooth flow of marketing work.
RANCANGAN APLIKASI SISTEM ENKRIPSI DAN DEKRIPSI BERKAS (STUDI KASUS DI SMK TEKNOLOGI INFORMATIKA YPML) Ahmad Firmansyah; Yolen Perdana Sari
OKTAL : Jurnal Ilmu Komputer dan Sains Vol 2 No 07 (2023): OKTAL : Jurnal Ilmu Komputer Dan Sains
Publisher : CV. Multi Kreasi Media

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Abstract

This research focuses on the issues of data security and document management at SMK Teknologi Informatika YPML, an educational institution that manages a large number of educational documents. Currently, this institution does not use an encryption system application, which potentially leads to data leaks and other security issues. To address this problem, this research designed an encryption and decryption system application to protect documents and files from unauthorized access. This application is designed by implementing the AES (Rijndael) encryption algorithm capable of encrypting up to 256-bit, so only individuals who have the encryption key can open the document. This research hopes to improve data security and document management efficiency in educational institutions.
Co-Authors Andini Afaf Fachrul Abizar Irpan Kusyadi Mohamad Sopiyan Muhammad Arinal Haq Muhammad Noval Nur Auliya Sofyan Mufti Prasetiyo Yolen Perdana Sari Yulianti Yulianti Yulianti