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All Journal Trunojoyo Law Review
Wahyuddin Wahyuddin
Universitas Bumigora
Humanities Law, Crime, Criminology & Criminal Justice

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EFFICIENCY OF CONSUMER DISPUTE SETTLEMENT AGENCY IN CONSUMER DISPUTE SETTLEMENT IN INDONESIA Nakzim Khalid Siddiq; Wahyuddin Wahyuddin; Johan Rahmatulloh
TRUNOJOYO LAW REVIEW Vol 4, No 2: AGUSTUS
Publisher : University of Trunojoyo Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21107/tlr.v4i2.18615

Abstract

The purpose of this study is to determine the legal protection of consumers by BPSK, the role of BPSK in consumer dispute resolution. This research is a normative research, namely legal research that puts the law as a building norm system. The enactment of Law Number 8 of 1999, State Gazette of the Republic of Indonesia Number 42 of 1999 concerning Consumer Protection (UUPK) is a very significant development in the development of consumer protection law in Indonesia in an effort to create a just and prosperous society that is evenly material and spiritual in this era economic democracy based on Pancasila and the 1945 Constitution of the Republic of Indonesia. Based on the provisions of Article 45 paragraph (2) of the UUPK above, consumer dispute resolution can be pursued through the courts or out of court based on the voluntary choice of the disputing parties. Legal protection for consumers is important in maintaining the balance of legal relations between producers and consumers, so it is necessary to have principles of legal protection for consumers that can be a reference in providing protection to consumers. The results of the settlement of consumer disputes by means of consolidation, mediation and arbitration are made in a written agreement signed by the consumer and the business actor concerned, further strengthened by the decision of the Assembly signed by the Chairman and members of the Assembly.
Co-Authors Johan Rahmatulloh Nakzim Khalid Siddiq