Article Per Year (5 Year)
p-Index From 2019 - 2024
0.23
P-Index
This Author published in this journals
All Journal MAP (Jurnal Manajemen dan Administrasi Publik)
Nurrahman ÔÇÄ
Unknown Affiliation
Economics, Econometrics & Finance Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
ANALISIS KUALITAS PELAYANAN PERIZINAN PADA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KABUPATEN INDRAGIRI HILIR jurnalmap map; Nurrahman ÔÇÄ; Hadi Susanto; Sri Mulyani
MAP (Jurnal Manajemen dan Administrasi Publik) Vol 4 No 4 (2021): MAP (Jurnal Manajemen dan Administrasi Publik)
Publisher : Program Pascasarjana Universitas Wijaya Putra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37504/map.v4i4.381

Abstract

The purpose of this study is to describe the quality of licensing services at the Investment Office and the One Stop Integrated Service in Indragiri Hilir Regency. The results of the study are based on a quality dimension consisting of: Simplicity, the applicant states it is clear and easy to understand. Clarity of terms, quite clear with the proposed conditions. Certainty Time, is not good because it is not in accordance with the stipulated time. Accuracy which includes, has been well received because it is in accordance with applicable regulations. Security is good enough and there is legal certainty. Responsibility, that the responsiveness of employees in providing assistance to licensing applicants is good enough. Completeness of Facilities and Infrastructure, is quite good. Ease of Access, it is quite good and the location of the service is easily reached by the community. Discipline, courtesy and hospitality are good. Comfort, it's good it's just necessary to add a seat and for supporting facilities are quite satisfied because the provision of supporting facilities such as smoking rooms, toilets etc., for the cleanliness of the office is also quite good.
Co-Authors Hadi Susanto jurnalmap map Laksono Trisnantoro