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All Journal Kajian Ilmiah Mahasiswa Manajemen Kinerja: Jurnal Bisnis dan Ekonomi Jurnal Widya Manajemen & Akuntansi Kajian Manajemen dan Bisnis
Elisabeth Supriharyanti
Universitas Katolik Widya Mandala Surabaya
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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SUPPLIER RELATIONSHIP MANAGEMENT DALAM PENDEKATAN CONTIGENCY DAN BEST PRACTICE Supriharyanti, Elisabeth
KINERJA Vol 9, No 1 (2005): Kinerja
Publisher : Faculty of Economics Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/kinerja.v9i1.904

Abstract

The supplier relationship is one important type of cooperation between and among firms. Supplier relationship management (SRM) is a part of the overall supply chain management process. Over the past several years, there has been significant shift in the way organization approach supplier relationship management. Recent year have seen an increased interest and involvement in partnership model. Several authors said that partnersip will deliver superior performance. The “best practice” model of supplier management is based on intepretation of the succesfull Japanese automaker Toyota. But empirical evidence suggested that the arm’s length model is still common inpractice. Some theoretical writing has supported a contingency approach. The paper defines conceptof SRM, theoretical foundation and shifting on SRM. This paper also presents debate from bestpractice and contingency approach.Keywords: Supplier Relationship Management, Shifting on SRM, Contigency Approach, BestPractice Approach
Pengendalian Kualitas Pelayanan melalui Analisis GAP dengan Instrumen Servqual (Studi di Unika Widya Mandala Surabaya) Widyarini, Lydia Ari; Supriharyanti, Elisabeth
Jurnal Widya Manajemen & Akuntansi Vol 3, No 2 (2003)
Publisher : Fakutas Ekonomi Unika Widya Mandala Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (0.036 KB)

Abstract

The strong competitiveness in higher education make the Widya Mandala Surabaya Catholic University (WMSCU) has to evaluate the operational process. So it could take the information which used to control the operational process through the strategic for adapted itself with the fluctuatif changes. This research is descriptive-evaluative used the gap analysis (Parasuraman-et al, 19S6. 1he-re're Jive variables: tangtbte, reliability, responsiveness, assurance and empathy. Then umbero f to^pl"t are 477f rom the WMSCUs tudents,le cturers,e mployeesa nd management' \he resultst iere're gap I (froi employees ide), gap 2,3,4,A tt of the the Sapsc awe gap 5 which shows the dtlferences betwien studints perceive service quality with the services that student hqve. According this evaluation, we could meet the causes of problem and the solution.
Keragaman Pola Hubungan Pabrikan-Pemasok dalam Pencapaian Kinerja Operasional Supriharyanti, Elisabeth
Kajian Manajemen dan Bisnis Vol 1, No 1 (2009)
Publisher : Kajian Manajemen dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1832.696 KB)

Abstract

The study examined the influence of four variables (market characteristic, product characteristic, supplier characteristic, social bond) on manufacturer-supplier relationship pattern. The result of hierarchical regression, indicated that product characteristic have positive significant effect on manufacturer-supplier relationship pattern Further, manufacturer-supplier relationship pattern was predictor significant of operational performance.
Perbandingan Pengaruh Motivasi Belanja Terhadap Customer Satisfaction Melalui Utilitarian Value Di Hypermarket Dan Pasar Tradisional Kota Surabaya Ardelita, Fanny; Ardhanari, Margaretha; Supriharyanti, Elisabeth
Kajian Ilmiah Mahasiswa Manajemen Vol 6, No 1 (2017)
Publisher : Kajian Ilmiah Mahasiswa Manajemen

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (0.036 KB)

Abstract

This study aims to determine and analyze the comparison influence of spending motivation on customer satisfaction through utilitarian value in Hypermarket and Traditional Market of Surabaya City. This research is a type of quantitative research that uses the analysis of numbers and calculations using statistical methods. Sampling technique in this study using non probability sampling, the sample used as much as 100 respondents with 2 times the filling is adjusted with 2 objects as a comparison. Data were collected through questionnaires and then processed by multiple linear regression analysis using IBM SPSS Statistics 23 application. The results of this study indicate that Monetary Saving has no positive effect on Utilitarian Value in Hypermarket of Surabaya City, Monetary Saving has positive effect on Utilitarian Value in Surabaya Traditional Market, Convenience has positive effect on Utilitarian Value in Hypermarket Surabaya, Convenience has no positive effect on Utilitarian Value in Traditional Market of Surabaya City, Utilitarian Value has positive influence on Customer Satisfaction in Hypermarket and Traditional Market of Surabaya City, there is difference of Satisfaction to Consumer in Hypermarket and Traditional Market of Surabaya City.
Pengaruh Perceived Risk Dan E-Service Quality Terhadap Customer Loyalty Dengan Switching Cost Sebagai Variabel Mediasi Di Zalora Utami, Abigail Setyo; Ellitan, Lena; Supriharyanti, Elisabeth
Kajian Ilmiah Mahasiswa Manajemen Vol 6, No 1 (2017)
Publisher : Kajian Ilmiah Mahasiswa Manajemen

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (214.855 KB)

Abstract

People in the current era tend to use technology to fullfil their needs in shopping. From that it raises, the number one of online retailers use it to open an online stores. There are many cases of fround an uncomfortable service in the online shop, it makes people more worried to shopping. This research is intend to know the effect of perceived risk and e-service quality to customer loyalty through switching cost. In this research, the four variable are analyzed using SEM analysis through SEM asumption test with Lisrel program. The population of this research is all of people who have shopping in Zalora and the number of samples of this research is 150 respondend who spread around Surabaya. The object of this research is Zalora online stores. The technique used in this research is Non Probability Sampling technique with incidental method. The result of this research show that switching cost can mediated e-service quality in customer loyalty.
THE EFFECT OF MEMBER EMPOWERMENT PROGRAM ON THE WELFARE OF THE CREDIT UNION MEMBERS IN EAST JAVA Sunarjanto, Nekhasius Agus; Susilawati, Cicilia Erna; Supriharyanti, Elisabeth
KINERJA Vol 24, No 2 (2020): KINERJA
Publisher : Faculty of Economics Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/kinerja.v24i2.3137

Abstract

This study focuses on the institutions in the form of credit unions that provide credit loans to micro-businesses. The sample of this study consisted of 102 members of 15 different credit co-operatives in East Java as the research participants. The research objective of this study was to determine the effect of empowerment programs on the welfare of the members. The empowerment programs were divided into (1) educational, (2) training, (3) savings and loan, and (4) network development programs. The results showed that the empowerment programs through education and training programs had a significantly positive effect on increasing the welfare of the members, while the savings and loan programs as well as the network building program did not significantly affect the welfare of the members. This was possible because members who already had networks and received funding assistance would not succeed without good education and training programs. The research was expected to contribute academically in the development of savings and loan co-operative unions (CUs) and provide a foundation and solution for all CU administrators in developing the CUs, especially in improving the welfare of their members.Keywords: Credit Union, member empowerment, and member welfare
SUPPLIER RELATIONSHIP MANAGEMENT DALAM PENDEKATAN CONTIGENCY DAN BEST PRACTICE Elisabeth Supriharyanti
KINERJA Vol. 9 No. 1 (2005): Kinerja
Publisher : Faculty of Business and Economics Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/kinerja.v9i1.904

Abstract

The supplier relationship is one important type of cooperation between and among firms. Supplier relationship management (SRM) is a part of the overall supply chain management process. Over the past several years, there has been significant shift in the way organization approach supplier relationship management. Recent year have seen an increased interest and involvement in partnership model. Several authors said that partnersip will deliver superior performance. The “best practice” model of supplier management is based on intepretation of the succesfull Japanese automaker Toyota. But empirical evidence suggested that the arm’s length model is still common inpractice. Some theoretical writing has supported a contingency approach. The paper defines conceptof SRM, theoretical foundation and shifting on SRM. This paper also presents debate from bestpractice and contingency approach.Keywords: Supplier Relationship Management, Shifting on SRM, Contigency Approach, BestPractice Approach
THE EFFECT OF MEMBER EMPOWERMENT PROGRAM ON THE WELFARE OF THE CREDIT UNION MEMBERS IN EAST JAVA Nekhasius Agus Sunarjanto; Cicilia Erna Susilawati; Elisabeth Supriharyanti
KINERJA Vol. 24 No. 2 (2020): KINERJA
Publisher : Faculty of Business and Economics Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/kinerja.v24i2.3137

Abstract

This study focuses on the institutions in the form of credit unions that provide credit loans to micro-businesses. The sample of this study consisted of 102 members of 15 different credit co-operatives in East Java as the research participants. The research objective of this study was to determine the effect of empowerment programs on the welfare of the members. The empowerment programs were divided into (1) educational, (2) training, (3) savings and loan, and (4) network development programs. The results showed that the empowerment programs through education and training programs had a significantly positive effect on increasing the welfare of the members, while the savings and loan programs as well as the network building program did not significantly affect the welfare of the members. This was possible because members who already had networks and received funding assistance would not succeed without good education and training programs. The research was expected to contribute academically in the development of savings and loan co-operative unions (CUs) and provide a foundation and solution for all CU administrators in developing the CUs, especially in improving the welfare of their members.Keywords: Credit Union, member empowerment, and member welfare
Co-Authors Ardelita, Fanny C. Erna Susilawati, C. Erna Lena Ellitan Margaretha Ardhanari Nekhasius Agus Sunarjanto Utami, Abigail Setyo Widyarini, Lydia Ari