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KUALITAS PELAYANAN BANK DENGAN MENGGUNAKAN METODE IMPORTANCE PERFORMANCE ANALYSIS (IPA) DAN CUSTOMER SATISFACTION INDEX (CSI) TERHADAP KEPUASAN NASABAH Yudi Siyamto
Jurnal Ilmiah Ekonomi Islam Vol 3, No 01 (2017): JIEI, Vol. 03, No. 01, Maret 2017
Publisher : ITB AAS INDONESIA Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (504.889 KB) | DOI: 10.29040/jiei.v3i01.100

Abstract

The purpose of this study was to determine the quality of services provided by the bank in serving kepusan customers using 5 dimensions of assurance, reliability, tangibility, empathy, and responsiveness, so from that dimension is unknown dimension into the client's preferences into consideration the quality of services by banks in Surakarta. The method used is the Importance Performance Analysis (IPA) and the Customer Satisfaction Index (CSI) doped with Miscrosoft software Excel for Windows and SPSS for windows. Questionnaires distributed amounted to 90 respondents with a sampling with accidental sampling method. The results of data processing by using IPA (Importance Performance Analysis) obtained an average rate of 95.21% suitability. Furthermore, for the assessment of the quadrant where the priority that should be corrected is related  Equanimity  customers  and  Ease  of  providing  services.  However  the  overall  services provided  by the  bank  are  quite  satisfied  because  of  the  20  attributes,  only  the  second  to  be prioritized. It was also evident from the results of the methods CSI (Customer Satisfaction Index) indicates the level of customer satisfaction by 80.80%. The value is in the range from 66 to 80.99%, so overall customers are satisfied with the performance of the services provided by the bank in Surakarta.
Investasi dan Dorongan Pertumbuhan Ekonomi Bisnis Mikro Islam di Indonesia Harun Santoso; Yudi Siyamto
Jurnal Ilmiah Ekonomi Islam Vol 2, No 01 (2016): Jurnal Ilmiah Ekonomi Islam, Vol. 02, No. 01, Maret 2016
Publisher : ITB AAS INDONESIA Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (913.807 KB) | DOI: 10.29040/jiei.v2i01.41

Abstract

he study aims to determine micro businesses in promoting growth of Islam in Indonesia. This research manifold qualitative research-based literature. Results from the study showed that micro businesses Islam is able to achieve 40 percent annually, much higher than conventional economic growth, which reached 19 percent annually in promoting economic growth in Indonesia. Keywords: Investment, Islamic of Micro Business, Economic Growth
Pengaruh Kualitas Jasa Terhadap Kepuasan Nasabah Pada Bank Umum Syariah di Surakarta Ulul Azmi Mustofa; Yudi Siyamto
Jurnal Ilmiah Ekonomi Islam Vol 1, No 02 (2015): Jurnal Ilmiah Ekonomi Islam, Vol. 01, No. 02, Juli 2015
Publisher : ITB AAS INDONESIA Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (766.425 KB) | DOI: 10.29040/jiei.v1i02.32

Abstract

The purpose of this study was to determine whether there is influence of service quality on customer satisfaction Islamic banks, so as to identify which dimension of service quality that is dominant in influencing customer satisfaction.Variables used consists of dimensional compliance, assurance, reliability, tangible, empathy and responsiveness known  CARTER name. This research was conducted in the region with a population Surakarta Islamic commercial bank customers are categorized as foreign banks with a sample of 90 respondents, as well as the sampling process is done by accidental sampling.The results showed that partially dimensional compliance, reliability, tangibility, empathy, responsiveness individual has an influence on customer satisfaction Islamic commercial bank. As for the variables assurance there are no significant effects. In this case the use CARTER dimension is good enough since it simultaneously has the effect on customer satisfaction.Keywords: Service Quality, Customer Satisfaction, CARTER
PENGARUH KETEPATAN WAKTU PENYAMPAIAN LAPORAN KEUANGAN, KELEMAHAN SISTEM PENGENDALIAN INTERNAL, KEPATUHAN PERATURAN PERUNDANG-UNDANGAN, STATUS DAERAH DAN UKURAN DAERAH TERHADAP OPINI LAPORAN KEUANGAN PEMERINTAH DAERAH DI PULAU JAWA TAHUN 2013 Samsul Rosadi; Yudi Siyamto; Helti Nur Aisyiah
Jurnal Ilmiah Ekonomi Islam Vol 3, No 02 (2017): JIEI, Vol. 03, No. 02, 2017
Publisher : ITB AAS INDONESIA Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (485.616 KB) | DOI: 10.29040/jiei.v3i02.103

Abstract

This study aims to examine the effect of timely delivery of financial statements, weaknesses of internal control systems, compliance with statutory regulations, regional status and size of the region on the opinion of local government financial reports on the island of Java. By using LKPD 110 the city / regency government in Java Island. Sampling technique is purposive sampling, that is how to determine sample by using certain criterion. Hypothesis testing techniques using logistic regression analysis. The results of this study indicate that the variable timeliness of financial reporting, weakness of the internal control system, compliance with legislation has a negative effect on the opinion of local government financial statements. While the variables of regional status and size of the regions have no effect on the opinion of local government financial statements.
Kinerja Keuangan Bank Umum Syariah Di Indonesia Dengan Pendekatan Metode Market Value Added (MVA) Yudi Siyamto; Sumadi Sumadi
Jurnal Ilmiah Ekonomi Islam Vol 4, No 03 (2018): JIEI, Vol. 04, No. 03, 2018
Publisher : ITB AAS INDONESIA Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (239.714 KB) | DOI: 10.29040/jiei.v4i03.338

Abstract

This study aims to determine the financial performance of the 2014-2016 Market Value Added (MVA) method in Islamic commercial banks in Indonesia. The sample determination technique used in this study is to use the type of purposive sampling, namely the criteria of having financial reports published and audited in the period 2014 to 2016 and complete financial statements from the period 2014 to 2016 with calculations using the MVA method (Market Value Added. The results show that the financial performance of BUS in this period has a positive average value using EVA and MVA. This situation shows that the positive EVA and MVA values are in good condition and have more economic added value after the company pays all obligations to the funders or creditors according to their expectations, so that the company's profits provide economic value for the company.
Investasi dan Dorongan Pertumbuhan Ekonomi Bisnis Mikro Islam di Indonesia Harun Santoso; Yudi Siyamto
Jurnal Ilmiah Ekonomi Islam Vol 2, No 02 (2016): Jurnal Ilmiah Ekonomi Islam, Vol. 02, No. 02, Juli 2016
Publisher : ITB AAS INDONESIA Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (634.025 KB) | DOI: 10.29040/jiei.v2i02.48

Abstract

The study aims to determine micro businesses in promoting growth of Islam in Indonesia. This research manifold qualitative research-based literature. Results from the study showed that micro businesses Islam is able to achieve 40 percent annually, much higher than conventional economic growth, which reached 19 percent annually in promoting economic growth in Indonesia. Keywords: Investment, Islamic of Micro Business, Economic Growth
Pengaruh Manajemen Spiritual Leadership Dalam Pemerataan Ekonomi Sektor Riil Sumadi Sumadi; Yudi Siyamto
Jurnal Ilmiah Ekonomi Islam Vol 5, No 01 (2019): JIEI, Vol. 05 No. 01, 2019
Publisher : ITB AAS INDONESIA Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (280.885 KB) | DOI: 10.29040/jiei.v5i01.341

Abstract

This study aims to analyze the characteristics of culinary service business leaders in Surakarta, also to analyze the spiritual role of leadership in the growth of the creative economy in Surakarta. This research method is a quantitative method with an explanation approach. There are 5 (five) key informants (informants) who will be interviewed in this study consisting of leaders in the culinary service sector business in Surakarta. The results of data analysis research obtained that the results obtained that the variable vision, hope/ faith, altruistic love, meaning / calling, membership, commitment and job satisfaction have a significant positive influence on spiritual lesdership.
Pengggunaan Metode FIFO Dan FEFO Dalam Mengukur Efisisensi Dan Efektifitas Persediaan Obat Paten 2020-2021 Yudi Siyamto
Jurnal Ilmiah Ekonomi Islam Vol 8, No 2 (2022): JIEI
Publisher : ITB AAS INDONESIA Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jiei.v8i2.6041

Abstract

Drugs are an important part of health services, so they require proper, effective and efficient management in a sustainable manner. The purpose of this research is to determine the efficiency and effectiveness of patent drug inventory management using FIFO and FEFO methods. This research uses quantitative research with a descriptive approach, with a sample of 127 patented drugs. The analysis used is the calculation of the inventory turn over ratio. The results show that the use of the FIFO and FEFO methods can be said to be effective and efficient with the resulting value in 2020 of 63.78% and 2021 of 68.50%, where the value is greater than the results of the ineffective and efficient category with the value of 2020 by 36.22% and in 2021 by 31.50%.
Prediksi Financial Distrees BRI Syariah Sebelum Pandemi Covid 19 Sri Febri Astyo Bakti; yudi siyamto
Jurnal Ilmiah Keuangan Akuntansi Bisnis (JIKAB) Vol 1 No 1 (2022): Jurnal Ilmiah Keuangan Akuntansi Bisnis
Publisher : Nur Science Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (481.492 KB) | DOI: 10.53088/jikab.v1i1.5

Abstract

In terms of the ability to generate profits, BRI Syariah experienced a significant decline. If this decline is not immediately resolved, it will be disrupted and the possibility of financial distress in banking can occur. The purpose of the study was to determine the financial distress experienced by BRI Syariah before the pandemic, namely 2016-2019. The research method used in this research is descriptive quantitative approach with calculations using modified Z-Score analysis. The results showed that during the last 4 years before the COVID-19 pandemic, BRI Syariah was categorized as a gray area with a Z Score value of 1.1 < Z" < 2.6, meaning that on this occasion it indicated that BRI Syariah was in the gray area, so it cannot be ascertained whether the company is categorized as a healthy company or a company that is likely to go bankrupt.
Efisiensi Dan Efektifitas Dengan Menggunakan Metode FIFO Dan FEFO Pada Obat Generik Tahun 2020-2021 Ninik Fizziah Ummah; Yudi Siyamto
Jurnal Ilmiah Keuangan Akuntansi Bisnis (JIKAB) Vol 1 No 1 (2022): Jurnal Ilmiah Keuangan Akuntansi Bisnis
Publisher : Nur Science Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (729.804 KB) | DOI: 10.53088/jikab.v1i1.15

Abstract

Drug inventory management is also very much needed because as a benchmark, where drug inventory management is said to be effective and efficient if it produces fast, precise and correct results. The purpose of this study was to determine the effectiveness and efficiency of generic drugs using the FIFO and FEFO methods. This type of research is quantitative with a descriptive method approach with a sample of 112 generic drug preparations used. The analysis used used drug inventory turnover ratio analysis and measured the level of effectiveness and efficiency of drug preparation management. The results show that the difference in the number of sales days with the company's standard of effectiveness and efficiency on generic drug products in 2020-2021 is declared effective and efficient with the value generated in 2020 of 66.07% and in 2021 of 70.54%, where the results this value is greater than the results of the calculation of the ineffective and efficient category, namely in 2020 it is 33,935 and in 2021 it is 29,46%