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All Journal Pharmaceutical Sciences and Research (PSR)
Nana Khasanah, Nana
Departemen Farmasi FMIPA-UI

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Kepuasan Pasien Terhadap Pelayanan Resep Di Apotek KOPKAR Rumah Sakit Budhi Asih Jakarta Harianto, Harianto; Khasanah, Nana; Supardi, Sudibyo
Majalah Ilmu Kefarmasian Vol. 2, No. 1
Publisher : UI Scholars Hub

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Abstract

The pharmaceutical services at a dispensary are prescription dispensing, self-medication and drug information. Patient's satisfaction is an essential factor in improving medicines sale at dispensary. The objective of survey is to know the patient's satisfaction who get the prescription service at Kopkar dispensary. Cross sectional study is conducted by collecting data from 100 adult patients who get the prescription service at Kopkar dispensary on November 2003 by questioner. Respondent are selected by the systematic random sampling. Data were analyzed by comparing between the perception of reality service and the perception of need service using correlation index. The result of this study are: (1) The patients have high satisfaction to the empathy and the cleaning waiting room, (2) The patients have moderate satisfaction to the drug service, the cashier service, the drug information, the drug completed, the drug price, the desk in waiting room, the fan and air conditioning service, and (3) the patients have low satisfaction to the television service.
Penebusan Resep Oleh Pasien Rawat Jalan Dan Faktor-Faktor yang Mempengaruhinya Harianto, Harianto; Supardi, Sudibjo; Khasanah, Nana
Majalah Ilmu Kefarmasian
Publisher : UI Scholars Hub

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Abstract

In the effort of increasing the prescription payment at the Dispansary of Kopkar RSUD Budhi Asih, it is necessary to have description regarding the factors con- nected with the action of prescription payment. In addition, the information about the satisfaction of the patients who pay it at the dispensary is also needed. In the paper, the researcher used the cross sectional design, with the sample of 384 respondents, calculated with 5% level of significant and the used methods were univariate, bivariate and multivariate analysis. The result indicated that correlation between the knowledge of the existence of Dispensary Kopkar and the action of the prescription payment was significant (p = 0,0048), the relationship between the attitude toward the prescription payment at the Dispensary and the action of pay- ing was significant (p = 0,0000), the relationship between the fund availability and the action of paying the prescription was significant (p = 0,0291), the relationship between the time availability and action of paying the prescription was significant (p = 0,0000) the relationship between the one who guarantee the cost and the action of paying the prescription was not significant (p = 0,863). From all dependent variabels, indicated that only knowledge of existence of Dispensary Kopkar, attitude toward the prescription payment at the Dispensary, fund availability and time availability who have relationship was significant (p < 0,05) with the action of paying the prescription.
Co-Authors Harianto Harianto Sudibjo Supardi, Sudibjo Sudibyo Supardi