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All Journal JURNAL PASTI (PENELITIAN DAN APLIKASI SISTEM DAN TEKNIK INDUSTRI) Binus Business Review Conference on Innovation and Application of Science and Technology (CIASTECH) ComTech: Computer, Mathematics and Engineering Applications Industry Xplore
Nindiani, Aina
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Agriculture, Biological Sciences & Forestry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Transportation

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Product and Service Quality Analysis: An Empirical Study of Customer Satisfaction in a Bakery Nindiani, Aina; Hamsal, Mohammad; Purba, Humiras Hardi
Binus Business Review Vol 9, No 2 (2018): Binus Business Review
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/bbr.v9i2.4257

Abstract

This research aimed to analyze the performance of a bakery located in Bekasi from the customer satisfaction on product and service quality. The method applied was Importance-Performance Analysis (IPA). IPA was conducted to determine the status of indicators related to product and service quality. It was to provide input to management in taking strategic actions. The sample size was 127 respondents. The used technique was non probability sampling. The results reveal that the priority of improvement is the taste indicator for product quality. On the other side, courtesy indicator is the priority for service quality that occupies position in Quadrant A. Hence, the bakery should emphasize those indicators as improvement priorities.
Students’ Satisfaction on Academic Services in Higher Education Using Importance-Performance Analysis Suroto, Suroto; Nindiani, Aina; Purba, Humiras Hardi
ComTech: Computer, Mathematics and Engineering Applications Vol 8, No 1 (2017): ComTech
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/comtech.v8i1.3776

Abstract

The objective of this research was to determine the students’ satisfaction level on the academic services provided by the accounting program at a private university in Jakarta and to evaluate attributes that should be improved. The data were obtained from questionnaires by using 5 quality dimensions. There are tangible, reliability, responsiveness, assurance, and empathy. Moreover, the data were processed by using Excel, SPSS 20, Customer Satisfaction Index (CSI) to determine the level of customer satisfaction, and also Importance-Performance Analysis (IPA) to determine the attributes of service be repaired and maintained. The results show that the CSI is 71%, which means that the majority of customers are satisfied with the performance of the service quality of accounting program. Meanwhile, the results of IPA indicate that the improvement priorities have two attributes in quadrant 1. They are the availability of space to support student activities and the availability of books and teaching materials related to the syllabus. These attributes are the top priority because the importance level is high while the performance level is low from the customers’ point of view.
PENURUNAN CACAT PRODUK GARNISH-ASSEMBLY TAILGATE DI PERUSAHAAN OTOMOTIF MELALUI PENDEKATAN METODE DMAIC Aina Nindiani; Robi Nursikin; Ali Kustia; Tedi Sertiadi; Ni Wayan Puji; Wahyudi
Industry Xplore Vol 4 No 1 (2019): Industry Xplore
Publisher : Lembaga Penelitian dan Pengabdian pada Masyarakat, Universitas Buana Perjuangan Karawang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (583.965 KB) | DOI: 10.36805/teknikindustri.v4i1.604

Abstract

Penelitian ini bertujuan untuk melakukan upaya perbaikan dalam menurunkan cacat produk Garnish-Assembly Tailgate pada proses painting menggunakan pendekatan metode DMAIC (Define, Measure, Analyze, Improve, Control). Berdasarkan diagram Pareto, cacat yang mendominasi pada produk GarnishAssembly Tailgate adalah cacat butsu dan hajiki. Langkah perbaikan dilakukan menggunakan FMEA (Failure Modes and Effects Analysis) dapat menurunkan jumlah cacat produk ini, yang ditunjukkan dengan penurunan nilai DPMO (Defects per Million Opportunities) sebesar 31,91% serta peningkatan nilai sigma dari 2,90 menjadi 3,10. Kata Kunci: DMAIC, DPMO, Six Sigma, FMEA
ANALISIS SISTEM INFORMASI AKADEMIK DENGAN PENDEKATAN ENTERPRISE RESOURCE PLANNING (STUDI KASUS DI SEBUAH UNIVERSITAS DI INDONESIA) Suroto Suroto; Aina Nindiani; Euis Nina Saparina Yuliani
Jurnal PASTI (Penelitian dan Aplikasi Sistem dan Teknik Industri) Vol 11, No 1 (2017): Jurnal PASTI
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (228.153 KB)

Abstract

Penelitian ini bertujuan untuk menganalisis sistem informasi akademik dengan pendekatan  konsep Enterprise Resource Planning (ERP) yang dilakukan pada salah satu universitas di Indonesia. Analisis SWOT (strength, weakness, opportunities & threat) dilakukan untuk mengetahui kekuatan,  kelemahan, peluang dan ancaman dari sistem yang ada saat ini untuk dapat diberikan usulan perancangan sistem baru sesuai yang diharapkan.  Hasil analisis sistem informasi akademik universitas berupa diagram konteks usulan yang terdiri atas tujuh entitas yaitu mahasiswa, Ketua Program Studi, Dosen, Biro Keuangan, Lembaga Penelitian (LPP), Lembaga Pengabdian kepada Masyarakat (LPkM), Biro Administrasi Akademik (BAA).  Langkah strategis yang perlu dilakukan diusulkan agar universitas dapat memiliki sistem informasi akademik yang lebih terintegrasi serta dapat meningkatkan keunggulan kompetitifnya. Kata Kunci : Sistem Informasi Akademik; Enterprise Resource Planning; SWOT; diagram konteks; perancangan sistem.
PENINGKATAN KUALITAS DI LINI PRODUKSI TUBE PRINTING COLD STAMPING MESIN LINEARIS DENGAN METODE TAGUCHI Wahyudi Wahyudi; Dicky Suryapranatha; Aina Nindiani; Aris Insan Waluya
Conference on Innovation and Application of Science and Technology (CIASTECH) CIASTECH 2020 "Peranan Strategis Teknologi Dalam Kehidupan di Era New Normal"
Publisher : Universitas Widyagama Malang

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Abstract

Proses produksi pembuatan desain packaging sering mengalami kendala pada saat terjadi proses desain produk reject, maka tidak bisa diperbaiki ataupun daur ulang untuk dipakai kembali, dengan kata lain dalam dunia printing tube produk menghasilkan cukup banyak reject. Maka dengan adanya rancangan penyusunan perbaikan kualitas ini diharapkan mampu membuat proses produksi menjadi lebih lancar dan mampu mengurangi jumlah produk reject yang diakibatkan oleh printing cold stamping. Dalam eksperimen percobaan maka mendapatkan komposisi glue dengan zat adictive dengan faktor A(zat aditive) tinggi yaitu 10% dan faktor B(jumlah glue) tinggi yaitu 200gr dapat mempengaruhi kualitas produk printing cold stamping ponds mens light oil clear mengalami penurunan angka reject dari 12,3% pada bulan november 2019 menjadi 5,5% pada bulan juni 2020.
Co-Authors Ali Kustia Aris Insan Waluya Dicky Suryapranatha Euis Nina Saparina Yuliani Euis Nina Saparina Yuliani Euis Nina Saparina Yuliani, Euis Nina Saparina Humiras Hardi Purba, Humiras Hardi Mohammad Hamsal Ni Wayan Puji Robi Nursikin Suroto Suroto Suroto suroto Tedi Sertiadi Wahyudi Wahyudi Wahyudi