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Sitanggang, Rohana
Sekolah Tinggi Manajemen Transportasi (STMT) Trisakti
Decision Sciences, Operations Research & Management Transportation

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KEPUASAN PENGGUNA JASA TRANSPORTASI UNTUK MENINGKATKAN LOYALITAS Saribanon, Euis; Sitanggang, Rohana; Amrizal, Amrizal
JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Vol 3, No 3 (2016): NOVEMBER
Publisher : Sekolah Tinggi Manajemen Transportasi (STMT) Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25292/j.mtl.v3i3.81

Abstract

This study aims to analyze and describe the direct and indirect effects between service quality and ticket fare through customer satisfaction to achieve customer loyalty of Perum DAMRI Land Transport service at central office /Prime Pull Perum Damri in Jakarta. The population is Perum DAMRI customers who have used the services of Perum DAMRI several times for several destinations. While the sample is Perum DAMRI customers in the Region of DKI Jakarta of 125 respondents, using purposive sampling. The analysis used in this research is Path Analysis Method. The calculations indicate that the variables of service quality to customer satisfaction is significant. Based on calculations, it is indicated that the ticket fare variable to consumer satisfaction is significant. Consumer satisfaction can be an intervening variable between service quality and loyalty of consumers. Consumer satisfaction can be an intervening variable between the ticket fare to the customers’ loyalty. Based on the test results, the variable of consumer satisfaction on customer loyalty is significant, Adjusted R Square (R2) of 0.981 shows that 98.1 % of the variance or consumer loyalty is determined by the independent variables and intervening variables in the regression equation
RISK MANAGEMENT ANALYSIS ON THE CAR DRIVERS IN INDONESIA Kuntohadi, Hendro; Pahala, Yosi; Sitanggang, Rohana
JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Vol 2, No 2 (2015): JULI
Publisher : Sekolah Tinggi Manajemen Transportasi (STMT) Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25292/j.mtl.v2i2.125

Abstract

Car drivers in Indonesia will always face many kinds of risks. This research contains the context determination of this research, identifies all the significant risks, measures the frequency and impact of all the risks, draws all the identified risks in the chart, and describes how to manage or mitigate the risks. The dangerous risks which have high frequency and high impact are: 1) Many car drivers get the driving license without taking a driving course and without learning carefully the theory of driving a car; 2) Many car drivers get the driving license through illegal procedure; 3) Many car manufacturers eliminate some car safety equipment to lower the sales price; 4) The ingredients of the gasoline cannot fulfill/match the need of the car (e.g. RON number); 5) In some places the traffic is too crowded; 6) Many damaged roads may cause accidents; 7) Many roads and transportation modes cannot fulfill the demands of transportation. The recommendation (mitigation) for Risk Controlling is that all stakeholders (legislative, executive, judicative, manufacturers, people, car drivers, schools and universities, researchers,  etc)  should  obey  the  regulations,  moral,  ethics  for  car  riders.  It  is mandatory that every candidate of car driver take a course in a certified car driving ourse. Police should arrange a complete and comprehensive reference book for car driver candidates to get a driving license.
Co-Authors Amrizal Amrizal Euis Saribanon, Euis Hendro Kuntohadi, Hendro Yosi Pahala, Yosi