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<![CDATA[ANALISIS PENGARUH KUALITAS PELAYANAN AKADEMIK TERHADAP LOYALITAS MAHASISWA UNUSIDA DENGAN PENDEKATAN PARTIAL LEAST SQUARE (PLS) ]]>
<![CDATA[Usada, Untung]]>;
<![CDATA[Hakim, Luqman]]>;
<![CDATA[Kurniawati, Anita T.]]>
<![CDATA[ Journal of Research and Technology Vol 2, No 2 (2016) ]]>
Publisher : <![CDATA[Universitas Nahdlatul Ulama Sidoarjo ]]>
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DOI: 10.5281/zenodo.2581973
<![CDATA[University does not only provide graduates in quantity but also concern about the quality and high discipline,capable of being dinamisator, innovator, motivator and agent of change and to thread high quality of human resources for the various types and levels of expertise. University should care to students’ service quality. University of Nahdlatul Ulama Sidoarjo is a new university in Sidoarjo. This University insists to improve the service quality. Service improvement is expected to affect the students’ satisfaction and trust. So it will be impected on students’ loyalty. The purpose of this study is to identify the impact of satisfaction level of service quality and trust which are expected to affect the students’ loyalty. The method used in this study is Partial Least Square (PLS), Smart PLS 2.0. The analysis results of existing models shows that service quality has an important role in keeping the students’ loyalty. For students, excellent service will give satisfaction and trust so the loyalty can be risen.]]>
<![CDATA[Optimization of Speed Innovation on the Influence of Customer Orientation on Market Performance ]]>
<![CDATA[Novie, Muhafidhah]]>;
<![CDATA[Usada, Untung]]>;
<![CDATA[Asitah, Nur]]>
<![CDATA[ SENTRALISASI Vol 10, No 2 (2021): Sentralisasi ]]>
Publisher : <![CDATA[Universitas Muhammadiyah Sorong ]]>
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DOI: 10.33506/sl.v10i2.1307
<![CDATA[The number of Small and Medium Enterprises (SMEs) is a business group that is an important part of national economic development. The number of SMEs continues to grow but is not matched by the increase in the marketing performance of these SMEs. This research was conducted to optimize speed innovation as a mediation between customer orientation and market performance. We used 172 samples based on 302 existing populations using stratified random sampling. The research method used in analyzing the relationship between the three variables is Partial Least Squares - Structural Equation Modeling (PLS-SEM). The results of data processing show that speed innovation can mediate customer orientation in improving the market performance. This study contributes to explaining the determinants of market performance for SMEs. The results of this study show that SMEs depend on customer orientation and innovation speed to improve market performance. Customer orientation is proven to improve market performance. Customer orientation has a positive effect on SMEs performance.]]>
<![CDATA[Optimization of Speed Innovation on the Influence of Customer Orientation on Market Performance ]]>
<![CDATA[Muhafidhah Novie]]>;
<![CDATA[Untung Usada]]>;
<![CDATA[Nur Asitah]]>
<![CDATA[ SENTRALISASI Vol. 10 No. 2 (2021): Sentralisasi ]]>
Publisher : <![CDATA[Universitas Muhammadiyah Sorong ]]>
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DOI: 10.33506/sl.v10i2.1307
<![CDATA[The number of Small and Medium Enterprises (SMEs) is a business group that is an important part of national economic development. The number of SMEs continues to grow but is not matched by the increase in the marketing performance of these SMEs. This research was conducted to optimize speed innovation as a mediation between customer orientation and market performance. We used 172 samples based on 302 existing populations using stratified random sampling. The research method used in analyzing the relationship between the three variables is Partial Least Squares - Structural Equation Modeling (PLS-SEM). The results of data processing show that speed innovation can mediate customer orientation in improving the market performance. This study contributes to explaining the determinants of market performance for SMEs. The results of this study show that SMEs depend on customer orientation and innovation speed to improve market performance. Customer orientation is proven to improve market performance. Customer orientation has a positive effect on SMEs performance.]]>
<![CDATA[STRATEGI GREEN PRODUCT GUNA MENINGKATKAN KINERJA USAHA KECIL MENENGAH BERBASIS RAMAH LINGKUNGAN ]]>
<![CDATA[Untung Usada]]>;
<![CDATA[Arie Widya Murni]]>
<![CDATA[ Journal of Research and Technology Vol. 6 No. 1 (2020): JRT Volume 6 No 1 Jun 2020 ]]>
Publisher : <![CDATA[2477 - 6165 ]]>
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<![CDATA[Small and Medium Enterprises (SME) product innovation in order to support the concept of green products must be able to convince consumers. Product innovations which have been made that are not in accordance with the tastes of consumers, so the goods are less attractive to consumers. SMEs have difficulties in adjusting products that are environmentally friendly and acceptable to consumers. The high cost in innovating also results in SMEs who hesitate to modify the product. This study aimed to determine, describe, and analyze the effect of green products on the performance of SMEs in Sidoarjo. The first stage was to map green product criterias that affect the performance of environmentally-based SMEs, then analyse the effect of green products on the performance of environmentally-based SMEs. The method used in determining this effect was Partial Least Square (PLS). From the results of data processing, there were factors that influence the performance of environmentally friendly SMEs, namely the green product factor. Then a critical success factor analysis was carried out on the green product factor to determine the strategies that must be taken by environmentally friendly SMEs. The results of the analysis obtained strategy recommendations in improving the performance of SMEs were the strategy of selecting raw materials, choosing energy sources, using the amount of raw materials, and choosing product packaging materials. The strategy was in the context of developing environmentally friendly SMEs so they can improve SME competitiveness.]]>
<![CDATA[ANALISIS PENGARUH KUALITAS PELAYANAN AKADEMIK TERHADAP LOYALITAS MAHASISWA UNUSIDA DENGAN PENDEKATAN PARTIAL LEAST SQUARE (PLS) ]]>
<![CDATA[Untung Usada]]>;
<![CDATA[Luqman Hakim]]>;
<![CDATA[Anita T. Kurniawati]]>
<![CDATA[ Journal of Research and Technology Vol. 2 No. 2 (2016): JRT Volume 2 No 2 Des 2016 ]]>
Publisher : <![CDATA[2477 - 6165 ]]>
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<![CDATA[University does not only provide graduates in quantity but also concern about the quality and high discipline,capable of being dinamisator, innovator, motivator and agent of change and to thread high quality of human resources for the various types and levels of expertise. University should care to students’ service quality. University of Nahdlatul Ulama Sidoarjo is a new university in Sidoarjo. This University insists to improve the service quality. Service improvement is expected to affect the students’ satisfaction and trust. So it will be impected on students’ loyalty. The purpose of this study is to identifythe impact of satisfaction level of service quality and trust which are expected to affect the students’ loyalty. The method used in this study is Partial Least Square (PLS), SmartPLS 2.0. The analysis results of existing models shows that service quality has an important role in keeping the students’ loyalty. For students, excellent service will give satisfaction and trust so the loyalty can be risen. Keywords: Service quality, Customer loyalty, Partial Least Square (PLS).]]>
<![CDATA[OPTIMALISASI SISTEM ANTREAN PELAYANAN GUNA MENINGKATKAN KEPUASAN PELANGGAN (Studi Kasus: Restoran ABC di Sidoarjo) ]]>
<![CDATA[Untung Usada]]>
<![CDATA[ JISOS: JURNAL ILMU SOSIAL Vol. 1 No. 10: November 2022 ]]>
Publisher : <![CDATA[Bajang Institute ]]>
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<![CDATA[Perkembangan industri kuliner menimbulkan persaingan yang memaksa pemilik industry melakukan inovasi terhadap pelayanannya. Loyalitas konsumen merupakan aspek penting yang harus diperhatikan. Pemilik restoran akan berusaha memanjakan pelanggannya agar konsumen tersebut menjadi loyal dan tidak beralih ke merek lain Jumlah fasilitas pelayanan yang terbatas mengakibatkan tingkat pelayanan menjadi lebih rendah sehingga menimbulkan antrean yang panjang dan waktu mengantre semakin lama. Antrean pada restoran ABC yang terlampau panjang dan waktu menunggu yang terlalu lama dapat mengakibatkan kerugian baik dari pihak pelanggan maupun perusahaan. Untuk mengurangi panjang antrean dan waktu tunggu agar panjang antrean tidak terlalu panjang, maka perlu dilakukan perbaikan sistem pelayanan dan optimalisasi jumlah titik pelayanan. Analisis sistem antrean dilakukan untuk mengatasi jumlah antrean yang terlalu panjang di kasir dengan menggunakan sistem simulasi. Hasil diperoleh bahwa untuk mengurangi dan mempercepat waktu tunggu perlu dilakukan penambahan tempat pengambilan makanan.]]>
<![CDATA[PENGEMBANGAN SUMBER DAYA MANUSIA MELALUI PELATIHAN SERTIFIKASI HALAL UNTUK USAHA MIKRO KECIL MENENGAH DI KABUPATEN SIDOARJO ]]>
<![CDATA[Muhafidhah Novie]]>;
<![CDATA[Wahyu Eko Pujianto]]>;
<![CDATA[Khafid Khoirul Hanafi]]>;
<![CDATA[Untung Husada]]>
<![CDATA[ Abdimas Galuh Vol 4, No 2 (2022): September 2022 ]]>
Publisher : <![CDATA[Universitas Galuh ]]>
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DOI: 10.25157/ag.v4i2.7424
<![CDATA[Sektor industri di Sidoarjo saat ini telah berkembang dengan pesat khususnya pada sektor karena lokasinya yang berdekatan dengan pusat bisnis di Jawa Timur (Surabaya). Sektor industri kecil juga berkembang dengan baik, salah satunya pada sentra industri kerajinan tas dan koper di Kecamatan Tanggulangin, sentra industri sandal dan sepatu di Wedoro – Waru dan Tebel – Gedangan. Sidoarjo juga dikenal sebagai kota Bandeng dan Udang. Hal ini dapat dilihat dari Logo Kabupaten yang melambangkan Udang dan Bandeng merupakan komoditas perikanan yang utama di kota ini. Pengabdian kepada Masyrakat ini bertujuan untuk membantu pengembangan sumber daya manusia melalui pelatihan sertifikasi halal untuk usaha mikro kecil menengah di Kabupaten Sidoarjo. Sertifikasi halal adalah fatwa yang keluarkan oleh Majelis Ulama Indonesia untuk menyatakan halal tidaknya suatu produk sesuai dengan syari’at dalam Islam. Pengabdian ini menggunakan metode pendekatan Participatory Action research (PAR) dalam pelaksanaannya. Pendekatan ini bertujuan untuk melakukan riset serta aksi partisipastif, yang selanjutnya dilakukan sosialisasi, perbaikan dan selanjutnya evaluasi. Pendekatan Participatory Action research (PAR) berbentuk siklus dengan empat tahapan tindakan setelah mengetahui permasalahannya, yaitu rencana, tindakan, observasi, dan refleksi. Hasil dari pengabdian kepada masyarakat ini terlaksana dengan lancar dan mendapatkan respon yang positif dari seluruh peserta, dan seluruh peserta dapat menyiapkan dan mengajukan dokumen permohonan persyaratan sertifikasi halal secara benar dan bertanggung jawab.]]>
<![CDATA[Risk-Based Waste Control in Warehouses using FMEA and FTA Methods (Case Study on CV. Roda Lintas Equator Sidoarjo) ]]>
<![CDATA[Untung Usada M.T]]>;
<![CDATA[Fawasyana Kusuma Istianto]]>
<![CDATA[ Tibuana Vol 5 No 2 (2022): TIbuana ]]>
Publisher : <![CDATA[UNIPA PRESS ]]>
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DOI: 10.36456/tibuana.5.02.6022.60-68
<![CDATA[Companiesthat have good management are companies that can manage risks that can occur so that the level of risk that occurs can be reduced or even eliminated. The risks that may occur can be managed by tracing beforehand so that information is obtained about the causes of these risks, and the analysis of risk assessment in the company serves as loss mitigation which will later be able to find out about the risks that will occur, the causes of the risks, the impact of these risks. as well as repair solutions to reduce waste in the warehouse. The risk assessment or risk assessment is carried out by the management, especially the head of the warehouse. The data obtained were then analyzed using the Failure Mode and Effects Analysis (FMEA) method and the Fault Tree Analysis (FTA) method. The analysis generates the value of the risk level (TR), and Risk Priority Number (RPN) and details the causes of a Top Event to a root cause failure. The results of the analysis obtained 25 risks for the entire process failure with the largest RPN value, namely the damaged network connection with a value of 40.74 while the smallest RPN value, namely the risk of lack of light intensity with a value of 4.89, the risk of damage to hardware with a value of 4.89.]]>
<![CDATA[Analisis Efektifitas Kebijakan Pengelolaan Piutang pada Perusahaan Pembiayaan Pasca Pandemik Covid-19 ]]>
<![CDATA[Untung Usada]]>
<![CDATA[ ULIL ALBAB : Jurnal Ilmiah Multidisiplin Vol. 2 No. 6: Mei 2023 ]]>
Publisher : <![CDATA[CV. Ulil Albab Corp ]]>
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DOI: 10.56799/jim.v2i6.1671
<![CDATA[Perusahaan pembiayaan / leasing merupakan perusahaan yang memiliki resiko tinggi timbulnya kredit macet yang mengakibatkan piutang tak tertagih. Untuk meminimalisir resiko tersebut, perusahaan melakukan upaya pengendalian internal guna memperkecil kerugian adanya kredit macet. Salah satu pengendalian internal adalah meningkatkan kualitas pengendalian piutang. Data keuangan dilakukan analisis rasio untuk mengetahui seberapa baik manajemen melakukan pengelolaan piutang. Hasil dari analisis dapat disimpulkan berdasarkan rasio perputaran piutang, rata-rata umur piutang, tunggakan, dan rasio tagihan. Berdasarkan keempat analisis menunjukkan bahwa manajemen melakukan pengelolaan secara efektif dan efisien.]]>
<![CDATA[Analisis Efektifitas Kebijakan Pengelolaan Piutang pada Perusahaan Pembiayaan Pasca Pandemik Covid-19 ]]>
<![CDATA[Untung Usada]]>
<![CDATA[ ULIL ALBAB : Jurnal Ilmiah Multidisiplin Vol. 2 No. 6: Mei 2023 ]]>
Publisher : <![CDATA[CV. Ulil Albab Corp ]]>
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DOI: 10.56799/jim.v2i6.1671
<![CDATA[Perusahaan pembiayaan / leasing merupakan perusahaan yang memiliki resiko tinggi timbulnya kredit macet yang mengakibatkan piutang tak tertagih. Untuk meminimalisir resiko tersebut, perusahaan melakukan upaya pengendalian internal guna memperkecil kerugian adanya kredit macet. Salah satu pengendalian internal adalah meningkatkan kualitas pengendalian piutang. Data keuangan dilakukan analisis rasio untuk mengetahui seberapa baik manajemen melakukan pengelolaan piutang. Hasil dari analisis dapat disimpulkan berdasarkan rasio perputaran piutang, rata-rata umur piutang, tunggakan, dan rasio tagihan. Berdasarkan keempat analisis menunjukkan bahwa manajemen melakukan pengelolaan secara efektif dan efisien.]]>
