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Erwita, Monica Adjeng
Universitas Katolik Widya Mandala Surabaya
Religion Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mechanical Engineering Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

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Service Excellence Untuk Pemilik Bisnis Kecil Di Surabaya Yuliasti Ika Handayani; Veronika Rahmawati; Marliana Junaedi; Monica Adjeng Erwita; Fenika Wulani
PeKA: Jurnal Pengabdian Kepada Masyarakat Vol 4, No 2 (2021): Desember
Publisher : LPPM, Universitas Katolik Widya Mandala Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (722.948 KB) | DOI: 10.33508/peka.v4i2.3554

Abstract

The purpose of the activity with the topic of service excellence includes providing counseling and consultation regarding providing excellent service, handling customer complaints, and using technology and social media to market products. Participants in the activity are small business owners in Surabaya who generally face marketing diffi-culties during the pandemic, including technology adoption, consisten-cy in meeting certain quality standards that allow customer complaints to arise, and lack of mastery in using social media to market products and serve consumers. This activity has been held online in March 2021 in two stages. The first stage is the provision of training in 3-day session through the zoom application, which is also broadcast on the YouTube channel. The second stage is the provision of consultation for eight days through the WhatsApp Group application
Pengaruh Social Media Marketing, Brand Awareness, Dan Brand Image Terhadap Brand Loyalty Pada J&T Express Di Surabaya Sri Yunan Budiarsi; Monica Adjeng Erwita; Jessica Netanya Siregar
Majalah Ekonomi Vol 26 No 2 (2021): Desember
Publisher : Fakultas Ekonomi Universitas PGRI Adi Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36456/majeko.vol27.no2.a4738

Abstract

Currently, the internet has a very big influence on the market which must be supported by delivery services so that it can reach consumers. Through the use of internet technology, using social media as a promotional event will create brand awareness and a good brand image, which in turn are expected to foster company loyalty. This study aims to analyze the effect of social media marketing, brand awareness, and brand image on brand loyalty at J&T Express in Surabaya. The sampling technique used was non probability sampling by means of purposive sampling. The sample used in this study was 150 respondents. The characteristics of respondents in this study were respondents who had made transactions at J&T Express in Surabaya. Data were collected using a questionnaire. The data analysis technique used is SEM analysis with the LISREL program. The research results prove that Social Media Marketing has a significant influence on Brand Awareness; Social Media Marketing has a significant influence on Brand Image; Brand Awareness has a significant influence on Brand Loyalty; Brand Image has a significant influence on Brand Loyalty; Social Media Marketing has a significant influence on Brand Loyalty. This research is expected make more use of social media marketing as a tools of communication which later will affect awareness, brand image, and loyalty.
ANALISA MARKETING KONTEN UNTUK MEREK FASHION LOKAL INDONESIA PADA INSTAGRAM Monica Adjeng Erwita; Yuliasti Ika Handayani
JURNAL MANAJEMEN Vol 12 No 1 (2022): JURNAL MANAJEMEN VOL. 12 NO. 1 JUNI 2022
Publisher : Fakultas Ekonomi Universitas Sarjanawiyata Tamansiswa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30738/jm.v12i1.3065

Abstract

The purpose of this paper is to analyze digital marketing strategy on Instagram among local brand fashion in Indonesia by assessing the content marketing and consumer engagement to build competitive advantages. This research is using content analysis method. A content analysis of 196 social media posts was conducted from the Instagram accounts of 2 local brand fashions in Indonesia during two months between December 2020 and January 2021. The data collected from each social media post generated by those brands were coded and analyzed in terms of their marketing content and consumer engagement. This research found that brand, product information, photo, and consumer appreciation were frequently appearing and effective for informative marketing content. Meanwhile, conversations about brand and product which are consist of quality, emotion, relations, and services were the frequently appearing topics in the comment column and its effective for consumer engagement. This paper has limitation, it focused only on Instagram. From practitioners’ perspectives, the findings can help local brands to enhance social media marketing effectiveness with content marketing and consumer engagement.
COMMUNITY ENGAGEMENT FOR DEVELOPMENT: GEN Z AS THE AGENT OF INNOVATION TO ACHIEVE SDGs Deatri Arumsari Agung; Monica Adjeng Erwita; Dirgantara Dahana Mokoginta; Gesti Memarista; Aldo Hardi Sancoko; Andy Pratama Sulistyo; Natalia Kristina; Alpi Mawasti; Visi Saujaningati Kristyanto
PeKA: Jurnal Pengabdian Kepada Masyarakat Vol 5, No 2 (2022): Desember
Publisher : LPPM, Universitas Katolik Widya Mandala Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33508/peka.v5i2.4437

Abstract

The pandemic era has caused a loss of opportunities to obtain information regarding product management through online media. This led to the implementation of this community service activity which aims to help the MSME community in Surabaya to innovate by using online platforms to increase product sales. The Abdimas team of lecturers from the Faculty of Business and the Faculty of Entrepreneurship at UKWMS is also assisted by UKWMS students and international students who are included in generation Z, there is also the provision of international materials by lecturers from TAR UMT Malaysia who support community service activities with continuous innovation to help MSME businesses with social media. The series of activities were carried out using the service-learning method in two sub-themes namely product improvement and social media management for 5 days. The results of community service activities are prototype updates on the packaging, product design, and changes to MSME owners' social media which can later be included in local village bazaar activities and outlets at culinary tourism centers in Surabaya. In addition, students also get many benefits to apply the knowledge gained in class.
Pengaruh digital marketing dan e-service quality terhadap purchase intention melalui customer relationship management Blibli di Surabaya Maria Mia Kristanti; Monica Adjeng Erwita; Hansel Kurniawan
Jurnal Manajemen Bisnis dan Kewirausahaan Vol 7 No 5 (2023): Jurnal Manajemen Bisnis dan Kewirausahaan
Publisher : Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jmbk.v7i5.23900

Abstract

The study aims to examine the effect of digital marketing and e-service quality on purchase intention through Blibli’s customer relationship management in Surabaya. The quantitative method of research equipped with the main instrument a questionnaire survey to the owner of the Blibli account was conducted. This research sampling technique is non-probability sampling with a purposive sampling technique. The sample used in this study amounted to 164 respondents. The sample criteria determined are, Blibli account users over 17 years of age, domiciled in the entire city of Surabaya. This study uses structural equation modeling (SEM) data analysis techniques. Data processing is done using SmartPLS software. The results of this study indicate that digital marketing and e-service quality have a significant positive effect on purchase intention in the e-marketplace through Blibli’s customer relationship management in Surabaya, with a 0.781 score of R2 or reached 78% accuracy level between theoretical background, research framework, and methodology. Penelitian bertujuan menguji pengaruh digital marketing dan e-service quality terhadap purchase intention melalui customer relationship management Blibli di Surabaya. Metode kuantitatif dengan instrumen kuesioner diimplementasikan pada survei terhadap sejumlah pemilik akun Blibli. Teknik pengambilan sampel penelitian ini adalah non probability sampling dengan teknik purposive sampling. Sampel yang digunakan dalam penelitian ini sejumlah 164 responden. Kriteria sampel yang ditentukan, yaitu pengguna akun Blibli berusia di atas 17 tahun domisili seluruh kota Surabaya. Penelitian ini menggunakan teknik analisis data Structural Equation Modeling (SEM). Pengolahan data dilakukan menggunakan software SmartPLS. Hasil penelitian ini menunjukkan bahwa digital marketing dan e-service quality berpengaruh positif signifikan terhadap purchase intention pada e-marketplace melalui customer relationship management Blibli di Surabaya, dengan R2 0,781 yang berarti akurasi antara teori, model, dan metodologi penelitian ini tercapai sebesar 78%.
Co-Authors Aldo Hardi Sancoko Alpi Mawasti Andi Anugerah Amrullah Andi Anugrah Amrullah Andy Pratama Sulistyo Deatri Arumsari Agung Dirgantara Dahana Mokoginta Fenika Wulani Gesti Memarista Grace Citra Dewi Gratianus Edwi Nugrohadi Handayani, Yuliasti Ika Hansel Kurniawan Jessica Netanya Siregar Jessica Netanya Siregar Kristanti, Maria Mia Kristyanto, Visi Saujaningati Lukito, Robertus Sigit Haribowo Margaretha Ardhanari Marliana Junaedi Natalia Kristina Riny Chandra Sri Yunan Budiarsi Sri Yunan Budiarsi Suri Amilia SURI AMILIA, SURI Veronika Rahmawati Wahyudi Wibowo Yulika Rosita Agrippina