TY - JOUR TI - Tingkat Kepuasan Pasien BPJS dan Pasien Umum AU - Riska Yanuarti; Eva Oktavidiati; Henni Febriawati; Oktarianita Oktarianita IS - Vol 3 No 1 (2021): Jurnal Kesmas Asclepius PB - Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE) JO - Jurnal Kesmas Asclepius PY - 2021 SP - 1 EP - 8 UR - https://journal.ipm2kpe.or.id/index.php/JKA/article/view/2311/1479 AB - This study aims to determine the difference in satisfaction of BPJS patients and general patients at the Betungan Health Center, Bengkulu City. This research is a descriptive study with a cross-sectional design. The results of the BPJS patient satisfaction study were 20 respondents (50%) were satisfied. General patient target as many as 21 respondents (52.5%) was satisfied. The results of statistical tests obtained p-value satisfaction of BPJS patients and general patients based on tangible dimensions <0.05 (p=0.025), reliability dimension (p=0.001), responsiveness dimension (p=0.001), assurance dimension (p=0.001) and empathy dimension (p=0.001). In conclusion, there are differences in the satisfaction of BPJS patients and general patients at the Betungan Health Center, Bengkulu City. Keywords: BPJS, General Patients