@article{IPI569221, title = "Psikologi layanan terhadap pemustaka dan kualitas layanan prima", journal = "UIN Sumatera Utara", volume = "Vol 11, No 01 (2017)", pages = "", year = "2017", url = http://jurnal.uinsu.ac.id/index.php/iqra/article/view/796/593 author = "Faridah Hanum", abstract = "This article discusses about service psychology of users and quality of service excellence. Service or user psychology is a science that studies human behavior in the process of interaction work in service centers, that is between customers/ users and officers/ employees. Keywords: psychology, service, users", }