<![CDATA[ABSTRAKMutu dan kualitas pelayanan kesehatan yang diberikan kepada masyarakat harus menjadi suatu alat ukur, guna mendapatkan penilaian yang baik dan positif dari masyarakat, karena mutu dan kualitas pelayanan kesehatan dipengaruhi oleh ada tidaknya kritikan dan keluhan dari pasien, lembaga sosial, swadaya masyarakat dan bahkan pemerintah sekalipun. dalam pelaksanaannya tidak terlepas dari perilaku seorang profesi perawatan yang memberikan pelayanan langsung pada pasien/penderita yang sesuai dengan determinan Standar Operasional Prosedur (SOP). Tujuan penelitian untuk mengidentifikasi determinan perilaku petugas dalam penanganan pasien di Instalasi Gawat Darurat (IGD). Rancangan penelitian yang digunakan dengan metodologi analitik korelasi melalui survey analitik dengan design cross sectional. Populasi pada penelitian ini adalah seluruh perawat yang bertugas di IGD sebanyak 26 orang (total populasi). Hasil penelitian ditemukan adanya hubungan antara determinan perilaki petugas keperawatan dalam penanganan pasien di IGD, dengan p-Value (0,014), variabel pelatihan Pertolongan Pertama pada Gawat Darurat (PPGD) (0,004), variabel persepsi ketersediaan sarana (0,005), variabel persepsi jumlah pasien (0,005), variabel persepsi management (0,004) dan variabel persepsi kesejahteraan (0,005). Sedangkan variabel umur, jenis kelamin dan tingkat pendidikan responden tidak memiliki hubungan terhadap penanganan pasien di IGD ABSTRACTThe quality of health services provided to the community must be a measuring tool, in order to get a good and positive assessment from the community, because the quality of health services is influenced by the presence or absence of criticism and complaints from patients, social institutions, non-governmental organizations and even the government . in its implementation can not be separated from the behavior of a care profession that provides direct services to patients / sufferers in accordance with the determinants of the Standard Operating Procedure (SOP). The purpose of the study was to identify the determinants of the behavior of officers in handling patients in the Emergency Installation. The study design was used with correlation analytic methodology through analytic survey with cross sectional design. The population in this study were all nurses who served in the emergency room of RSU Dr..Slamet Garut as many as 26 people (total population). The results of the study found a relationship between the determinants of behavior of nursing staff in the handling of patients in the Emergency Installation, with p-Value (0.014), variable Emergency First Aid training (0.004), perception of availability of facilities (0.005), perception variable number of patients (0.005), perception management variable (0.004) and welfare perception variable (0.005). While the variables of age, sex and education level of respondents did not have a relationship to the handling of patients in the Emergency Installation. ]]>
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