Journal of Information Systems and Informatics
Vol 1 No 2 (2019): Journal of Information Systems and Informatics

A Analysis Of Information Technology Governance In Department of Communication And Informatics of Salatiga Using COBIT 5 Framework DSS Domain

Ratna Damayanti (Satya Wacana Christian University)
Augie David Manuputty (Satya Wacana Christian University)

Article Info

Publish Date
02 Sep 2019


Technological advances and strategic environmental changes encourage the government sector to improve bureaucratic performance and services. Salatiga's Department of Communication and Informatics (Diskominfo Kota Salatiga) is a service that provides communication and informatics, statistics and coding services. However, in carrying out their duties and functions, there are still problems which indicate that the IT governance process is still not optimal, so that there is a need for identification and assessment efforts. This study aims to analyze the maturity level of IT governance using the COBIT 5 framework domain Deliver, Service and Support (DSS). The results of this study indicate that the level of capability of the DSS01, DSS03 and DSS06 processes is at level 2 (Managed process). While the DSS02 and DSS04 processes are at level 1 (Performed process). The recommendations in each process may be an input for Diskominfo in improving the quality of public services and for realizing good governance.

Copyrights © 2019

Journal Info





Computer Science & IT


Journal-ISI is a scientific article journal that is the result of ideas, great and original thoughts about the latest research and technological developments covering the fields of information systems, information technology, informatics engineering, and computer science, and industrial engineering ...