Jurnal Manajemen Strategi dan Aplikasi Bisnis
Vol 1 No 1 (2018)

Pengaruh citra merek dan kualitas produk terhadap loyalitas konsumen sepatu futsal

Filemon Redo (Manajemen, Fakultas Bisnis Institute Teknologi dan Bisnis Kalbis, Jakarta, Indonesia)
Donant Alananto Iskandar (Manajemen, Fakultas Bisnis, Institut Teknologi dan Bisnis Kalbis, Jakarta, Indonesia)



Article Info

Publish Date
22 Dec 2018

Abstract

This study aims to determine whether there is an influence between brand image and product quality on consumer loyalty for Nike futsal shoes in East Jakarta. This research uses a quantitative approach through a survey of 88 users of Nike futsal shoes. The sampling method is non probability sampling. The results of the hypothesis (t test) indicate that the brand image variable is significantly related to consumer loyalty. This is indicated by t count 2.139 which is greater than t table and product quality variables are also significantly related to consumer loyalty with t count 2.082 which is greater than t table. The conclusion from this study that the brand image and product quality variables are related to consumer loyalty. This can be interpreted that, decrease or increase in customer loyalty depends on the brand image of the quality of products made and in accordance with the needs and desires of consumers

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Journal Info

Abbrev

JMSAB

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

The focus of JMSAB are to promote strategic management and stimulate discussions, deliberations and debates on different management science strategies, principles, models, methodologies, techniques, applications in the field of business, commerce, industry, and ...