JURNAL PRODUKTIVITAS
Vol 5, No 2 (2018): Jurnal Produktivitas: Jurnal Fakultas Ekonomi Universitas Muhammadiyah Pontianak

KEPUASAN MASYARAKAT PADA PELAYANAN DONOR DARAH DI PALANG MERAH INDONESIA (PMI) CABANG PONTIANAK

Syamsi Hidayat (Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Pontianak)
Helman Fachri (Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Pontianak)
Samsuddin Samsuddin (Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Pontianak)



Article Info

Publish Date
31 Dec 2018

Abstract

The purpose of this study was to determine the community satisfaction with blood donor services at the Indonesian Red Cross (PMI) Pontianak Branch. This study uses a survey method, which is a research technique in which information is collected through questionnaires. The population is people who are still actively donating blood at the Pontianak branch of PMI. While the sample used in this study is based on incidental sampling technique, a sample of 100 people will be used as samples.Analysis of the data used in this study is a Cartesian diagram. Analysis is used using the SPSS 16.0 for Windows program to make it easier to process and interpret the results of the study. The results of this study indicate that: Most respondents are male, aged 20-25 years, have a high school education, work as private employees, earn Rp. 2,000,000.00 - Rp. 2,999,999.00 and the majority of blood donors 2 times a year and satisfaction scores (X = 4.05) equal to the value of interest ((= 4.05), meaning community satisfaction with blood donor services at the Indonesian Red Cross (PMI) Pontianak Branch is satisfied.

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Journal Info

Abbrev

jp

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Produktivitas ISSN: 2355-1038 (Print) ISSN: 2621-5098 (Online) adalah jurnal ilmiah yang dikelola Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Pontianak untuk mempublikasikan hasil riset/penelitian di bidang ekonomi dan bisnis khususnya ilmu Manajemen. Jurnal Produktivitas Terbit 2 ...