Jurnal Studi Pemerintahan
Vol 5, No 1 (2014): February 2014

Public Service Integrity Perception: Case Study In Kutai Kartanegara Regency, Indonesia

MUTIARIN, DYAH (Unknown)



Article Info

Publish Date
15 Feb 2014

Abstract

This paper was aimed to measure the integrityof public service at Kutai KartanegaraRegency, East Borneo Province, Indonesia.The public service integrity can be seen frommany perspective such as how the citizenssatisfied with the public services provided bythe government, how the public perception oncombating corruption, and how success thegovernment providing minimum servicestandard to the public at large. This threeforms of public service integrity was the mainfocuses of this research in Kutai Kartanegararegency. The phenomenon of public service inKutai Kartanegara Regency shown out of thetracks and missing to convey the importanceof public service values, characterized byuncertainty of charges, time, and procedures.The research used the quantitative methodsby scoring 3 indexes, which are the CitizenSatisfaction Index, Corruption PerceptionIndex, and Minimum Service Standard Index.This research used Non- probability Samplingmethod, also Judgment Sampling procedure,in the development and compilation of thecitizens satisfaction index. There were 57local government agencies that served as thesamples. The results of this research were thepublic service integrity perceptions in KutaiKartanegara regency was need to beimproved on the quantity and quality of publicservice delivery, commitment and efforts tocreate a clean government, transparency andaccountability espe cially on e-procurementand to implement minimum

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Journal Info

Abbrev

jsp

Publisher

Subject

Social Sciences

Description

Journal of Government and Politics ISBN:1907-8374 Online: 2337-8220 is the journal published biannually by the Department of Government Affairs and Administration, Faculty of Social and Political Sciences, Universitas Muhammadiyah Yogyakarta, Indonesia collaborate with Asia Pacific Society For ...