E-JOURNAL MANAJEMEN FE UNTAD
Vol 3, No 2 (2017)

KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN DI RSUD MOROWALI KECAMATAN BUNGKU TENGAH

Adriansyah, Adriansyah (Unknown)



Article Info

Publish Date
13 Dec 2019

Abstract

This study aims to determine and analyze the influence of service quality consisting of Physical Evidence, Empathy, Reliability, Responsiveness and Guarantee to patient satisfaction In Morowali District Hospital Central Bungku. The problem in this research is whether the service quality consisting of Physical Evidence, Empathy, Reliability, Responsiveness and Guaranteed simultaneously and partially have a significant effect on patient satisfaction In Morowali District Hospital of central Bungku. Based on that opinion, the sample size is 15 (5 1) 15 (6) 90. To prove the hypothesis, the research use multiple regression analysis. From the results of the study found that simultaneously the quality of service significantly influence patient satisfaction In Morowali District Hospital Central Bungku. This means that the variables of Physical Evidence, Empathy, reliability, partially significant effect on patient satisfaction variable, name Response Power and Assurance partially have no significant effect on patient satisfaction.

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Journal Info

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Fekon

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Subject

Description

Jurnal Elektronik Ilmu Manajemen Fakultas Ekonomi Universitas Tadulako mempublikasi hasil penelitian ilmiah yang berkaitan dengan Ilmu Manajemen (Manajemen Sumber Daya Manusia, Pemasaran, Keuangan, ...