JURNAL SISTEM INFORMASI BISNIS
Vol 6, No 1 (2016): Volume 6 Nomor 1 Tahun 2016

Model Servqual Rule Base Asean University Network untuk Penilaian Kualitas Program Studi

Wijayanti, Esti (Unknown)
Farikhin, Farikhin (Unknown)
Gernowo, Rachmat (Unknown)



Article Info

Publish Date
17 May 2016

Abstract

As well known that AUN (Asean University Network.AUN) and ABET (Accreditation Boardb for Enginnering and Technology) are non-profit organitatinon which have. AUN (Asean University Network) were using variable with refer to AUN’s criteria’s there consist of fifteen which are: Expected Learning Outcomes, Programme Specification, Programme Structure and Content, Teaching and Learning Strategy, Student Assessment, Academic Staff Quality, Support Staff Quality, Student Quality, Student Advice and Support, Facilities and Infrastructure, Quality Assurance of Teaching/Learning Process, Staff Development Activities, Stakeholders Feedback, Output, Stakeholders Satisfaction,and adopted score's scale 7. In there here, we discuss the fifteen AUN’s of AUN in the criterias. There servqual of as can be into five dimensions, assurance, empathy, responsive, reliability and facilty in order to make the assessment's process easier. This research outcome indicated that this proposed method can be used to evaluate an education program. The validation result by using AUN's data and the analysis of servqual rule base Asean University Network almost have the same pattern with correlation value is 0,985 and this is can be accepted because its validity have reach 97%.

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Journal Info

Abbrev

jsinbis

Publisher

Subject

Computer Science & IT Economics, Econometrics & Finance

Description

JSINBIS merupakan jurnal ilmiah dalam bidang Sistem Informasi bisnis fokus pada Business Intelligence. Sistem informasi bisnis didefinisikan sebagai suatu sistem yang mengintegrasikan teknologi informasi, orang dan bisnis. SINBIS membawa fungsi bisnis bersama informasi untuk membangun saluran ...