Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer
Vol 4 No 2 (2020): Februari 2020

Evaluasi Pengalaman Pengguna Aplikasi Grab Driver menggunakan Metode UX Curve

Nurina Ayuningtyas (Fakultas Ilmu Komputer, Universitas Brawijaya)
Hanifah Muslimah Az-Zahra (Fakultas Ilmu Komputer, Universitas Brawijaya)
Buce Trias Hanggara (Fakultas Ilmu Komputer, Universitas Brawijaya)



Article Info

Publish Date
13 Mar 2020

Abstract

Grab Driver is an application used by driver partners to do their jobs every day. In its effort to adapt the application to the needs of the driver partners, Grab made various updates to the application. Updates made to this application invite responses from users. This study then aims to identify the effect of these feature changes on user experience by evaluating long-term user experience using the UX Curve method. At the data collection stage, 100 curves were produced which were divided into 5 points of view, namely attractiveness, degree of usage, ease of use, and utility.. The results of data collection are 63 improving curves, 10 deteriorating curves, and also 27 stable curves. The total reason generated was 592 reasons with an average of 29.6 reasons per respondent (20.7 positive, and 8.9 negative N = 20). In all dimensions there is one feature that always gets positive comments namely the auto-accept feature. The existence of this feature has a positive impact on the Grab Driver application user experience. The most influential aspect of the Grab Driver application is the utility aspect with an average of 11.65 reasons stated by each user (7.45 positive and 4.2 negative, N = 20), and the least is the motivational aspect with an average of 5, 55 reasons (4.15 positive and 1.4 negative, N = 20). This indicates that to improve user experience, the most influential aspect is the utility aspect

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Journal Info

Abbrev

j-ptiik

Publisher

Subject

Computer Science & IT Control & Systems Engineering Education Electrical & Electronics Engineering Engineering

Description

Jurnal Pengembangan Teknlogi Informasi dan Ilmu Komputer (J-PTIIK) Universitas Brawijaya merupakan jurnal keilmuan dibidang komputer yang memuat tulisan ilmiah hasil dari penelitian mahasiswa-mahasiswa Fakultas Ilmu Komputer Universitas Brawijaya. Jurnal ini diharapkan dapat mengembangkan penelitian ...