Management and Economics Journal (MEC-J)
Vol 3, No 3 (2019)

The influence of physical environment on emotion, satisfaction and behavioral intention of patients treated

Hendelyyn, Alvin (Unknown)
Bernarto, Innocentius (Unknown)

Article Info

Publish Date
01 Jan 2020

Abstract

The purpose of this study is to analyze and examine the influence of physical environment on emotion, satisfaction and behavioral intention of patients treated in Siloam Hospital Lippo Village. This study was conducted using a quantitative approach and an explanatory method. This study involved 100 inpatients treated in Siloam Hospital Lippo Village. The data was collected by using questionnaire processed with PLS-SEM using SmartPLS software. The results showed that physical environment has a direct positive influence on emotion and satisfaction, but does not have a direct influence on behavioral intention of patients treated in Siloam Hospital Lippo Village. This study suggests Siloam Hospital Lippo Village to keep paying attention on the physical environment of the hospital as it can affect the patient’s emotions, satisfaction and behavioral intention.  

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Journal Info
Management and Economics Journal (MEC-J)
Website

Abbrev

mec

Publisher

Universitas Islam Negeri Maulana Malik Ibrahim Malang

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

Management and Economics Journal (MEC-J) is a peer-reviewed and open access journal that focuses on management and economics fields. This journal publishes original articles, reviews, and also interesting case reports. Letters and commentaries of our published articles are welcome. Subjects suitable ...