Jurnal Ilmiah Admnistrasi Niaga
Vol. 11 No. 1 (2014): Orasi Bisnis

PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN PASIEN MEDICAL CHECK UP (MCU) PADA RUMAH SAKIT DR. AK. GANI PALEMBANG

Elisa Elisa (Politeknik Negeri Sriwijaya)
Divianto Divianto (Politeknik Negeri Sriwijaya)
Manuel Hutagaol (Politeknik Negeri Sriwijaya)

Article Info

Publish Date
15 May 2014

Abstract

This final report titled “The impact of the service quality toward the patient satisfaction of medical check-up at RS. DR. AK. GANI Palembang”. The objective of this research is to know the level of patient satisfaction toward the service quality which is given and to know which service quality variable that most significantly influence the patient satisfaction.  In analyzing the problems, the writer used interview technique and quesionnaires by distributing questionnaires to every patients who conducted medical check-up with 60 questionnaires that is distributed.  In processing the data, the writer used SPSS version 20.0 program.  The results showed that the reliability variable and the responsiveness variable had strong influence toward the patient satisfaction and the strongest one was the reliability dimension with 43,4%.

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Journal Info
Jurnal Ilmiah Admnistrasi Niaga
Website

Abbrev

admniaga

Publisher

Politeknik Negeri Sriwijaya

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

Jurnal Orasi Bisnis merupakan jurnal ilmiah untuk bidang Administrasi Bisnis yang diterbitkan oleh Jurusan administrasi Bisnis Politeknik Negeri Sriwijaya, Terbit dua edisi bulan Mei dan Bulan Nopember setiap ...