JMKSP (Jurnal Manajemen, Kepemimpinan, dan Supervisi Pendidikan)
Vol. 1 No. 2 (2016): JMKSP (Jurnal Manajemen, Kepemimpinan, dan Supervisi Pendidikan)

PERAN KEPEMIMPINAN KEPALA SEKOLAH DALAM MEMBINA KOMPETENSI SOSIAL (PELAYANAN PRIMA) TENAGA ADMINISTRASI SEKOLAH

Tri Yuliani (Unknown)
Muhammad Kristiawan (Unknown)

Article Info

Publish Date
01 Apr 2017

Abstract

a quality service is an important point of administration staff in school. A good service gives more satisfaction to the customers. This study used qualitative approach to explore the stakeholders’ competence in school in advising social competence (quality service). This research focused on administration staff that give quality service to the customers. The data were collected through observation and interview. The data analyisis of this research used Miles & Huberman’s model. The results revealed that administration staff needs training and educational program to improve the competence.  Keyword: Leadership, Headmaster, Training and Education, Administration Staff, Quality Service.

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Journal Info
JMKSP (Jurnal Manajemen, Kepemimpinan, dan Supervisi Pendidikan)
Website

Abbrev

JMKSP

Publisher

Universitas PGRI Palembang

Subject

Education Social Sciences

Description

JMKSP (Jurnal Manajemen, Kepemimpinan, dan Supervisi Pendidikan) is managed and published by Graduate Program Universitas PGRI Palembang. JMKSP (Jurnal Manajemen, Kepemimpinan, dan Supervisi Pendidikan) is published 2 times per year (June and December) with E-ISSN 2614-8021 and P-ISSN ...