IJISTECH (International Journal Of Information System & Technology)
Vol 3, No 2 (2020): May

Analysis of determining customer priority complaints by using Analytic Hierarchy Process (AHP) techniques in PDAM Tirtauli Pematangsiantar

Eka Desriani Aritonang (STIKOM Tunas Bangsa, Pematangsiantar, Indonesia)
Agus Perdana Windarto (STIKOM Tunas Bangsa, Pematangsiantar, Indonesia)
Wida Prima Mustika (STMIK Nusa Mandiri, Jakarta, Indonesia)

Article Info

Publish Date
30 May 2020

Abstract

The purpose of this study is to analyze the priority determination of customer complaints by using ranking techniques in decision support systems. Data sources were obtained from PDAM Tirtauli Pematangsiantar by conducting interviews and direct observation. Data obtained directly at PDAM Tirtauli Pematangsiantar. The technique used is the AHP (Analytical Hierarchy Process) method. The assessment criteria used are: Dead Air (K1), Pipeline Damage (K2), Customer Damage Pipeline (K3) and Damage Meter (K4). The results of the study were obtained from 4 criteria, obtained "Dead Water" (K1) with a value (0.502) as the first rank, and "Service pipe damage" (K2) as the second rank.

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Journal Info
IJISTECH (International Journal Of Information System & Technology)
Website

Abbrev

ijistech

Publisher

STIKOM Tunas Pematang Siantar

Subject

Computer Science & IT

Description

IJISTECH (International Journal Of Information System & Technology) is published with both online and print versions. The journal covers the frontier issues in the computer science and their applications in business, industry and other subjects. The computer science is a branch of engineering ...