Jurnal Riset Manajemen Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha Program Magister Manajemen
Vol 1 No 2 (2014): Jurnal Riset Manajemen

ANALISIS KEPUASAN PETANI TERHADAP PELAYANAN PENYULUHDI BADAN PELAKSANA PENYULUHAN DAN KETAHANAN PANGAN KABUPATEN MAGELANG TAHUN 2014

Widyastuti, Endriani (Unknown)
Widiastuti, Nur (Unknown)



Article Info

Publish Date
07 Jul 2014

Abstract

The research was conducted in Magelang Regency which aimed to determine the level of satisfaction of farmers to services of Civil Servant extension workers and Tenaga Harian Lepas-Tenaga Bantu Penyuluh Pertanian (THL-TBPP) in Badan Pelaksana Penyuluhan Dan Ketahanan Pangan (BPPKP) of Magelang Regency.Type of the research is quantitative descriptive analytical approach by using the Servqual method and followed IPA (Importance Performance Analysis) approach. Sampling of villages were randomly selected with purposif random sampling method, sample of farmers were taken by simple random sampling method. The total samples of villages were 50 and total samples of farmers were 200 persons. The results of the research showed that the services of Civil Servants extension workers in BPPKP of Magelang Regency on all dimensions of quality of extension services by farmers has not been satisfactorily assessed . Dimensions that need to be improved as the main priority were Reliability Dimension attributes that were related with mentoring and consultancy marketing of agricultural products and new technological innovations . In the service of THL-TBPP , all dimensions of quality of extension services by farmers has not been satisfactorily assessed. Dimensions that need to be improved as the main priority were Reliability Dimension attributes that were related with mentoring and consultancy marketing of agricultural products and the innovation of new technologies and Assurance Dimension attributes that primarily related to the settlement of the problems of farmers in their farm .

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Journal Info

Abbrev

jrm

Publisher

Subject

Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Jurnal Riset Manajemen terbit pada bulan Mei 2014. Jurnal ini diterbitkan sebagai media komunikasi yang bertujuan untuk mempublikasikan berbagai hasil kajian empiris dari para akademisi maupun praktisi yang mempunyai perhatian di bidang manajemen. Publikasi dilakukan setahun dua kali yaitu pada ...