Jurnal Desentralisasi dan Kebijakan Publik (JDKP)
Vol. 1 No. 1 (2020): Maret 2020

Pelayanan Publik Melalui Sistem E-Filling di Kantor Pelayanan Pajak Pratama Cilegon

Nurfatma Asriyanti (Prodi Administrasi Publik FISIPKUM Universitas Serang Raya)
Arif Nugroho (Prodi Administrasi Publik FISIPKUM Universitas Serang Raya)
Racmi Yulianti (Prodi Administrasi Publik FISIPKUM Universitas Serang Raya)

Article Info

Publish Date
02 Mar 2020

Abstract

This study aims to determine Public Services through the E-filling System at the Cilegon Primary Tax Service Office and to determine the supporting and inhibiting factors. The research used is a descriptive qualitative approach. The data sources used are primary and secondary data. To deepen the data analysis interviews, observation, and documentation were carried out. The theoretical basis used is public service. The results showed that the public service through the e-filling system was running well-reviewed with the theory of public service. But there are several supporting and inhibiting factors found. Supporting factors 1) employee upgrading, 2) socialization. The inhibiting factors are 1) lack of human resources, 2) e-filling applications are down or error

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Journal Info
Jurnal Desentralisasi dan Kebijakan Publik (JDKP)
Website

Abbrev

JDKP

Publisher

Universitas Serang Raya

Subject

Humanities Economics, Econometrics & Finance Environmental Science Public Health Social Sciences Transportation Other

Description

The Journal of Decentralization and Public Policy (JDKP), with registered number ISSN 2722-5259 (online) is a multidisciplinary scientific journal managed by the laboratory of Decentralization and Public Policy at the Faculty of Social Sciences, Political Sciences, and Law Science at Universitas ...