IJAL (Indonesian Journal of Academic Librarianship)
Vol. 3 No. 3 (2020): JUNE

Determinants of satisfaction based on library service quality

Aprih Santoso (Universitas Semarang)



Article Info

Publish Date
30 Jun 2020

Abstract

Testing the effect of library service quality on satisfaction with library facilities as a moderating variable will be the aim of this study. The population of this study was the students of Economics Faculty University of Semarang Academy Year 2019/2020. All members of the population have homogeneous properties so that researchers use non-probability convenience sampling technique with 100 students. The method of analysis : validity test, reliability twst, heterocedasticity test, normality test, multicollinearity test, coefficient of determination (R²), hypothesis test, MRA (Moderated Regression Analysis) test and linear regression models.The results of study are the variable quality of library services have a positive and significant effect on satisfaction. Variable library facility significantly strengthen the positive relationship between of library services quality on satisfaction.

Copyrights © 2020






Journal Info

Abbrev

ijal

Publisher

Subject

Library & Information Science

Description

IJAL (Indonesian Journal of Academic Librarianship) is the official journal of APPTIS JATIM (Asosiasi Perpustakaan Perguruan Tinggi Islam Jawa Timur). This is a peer review open access journal dedicated to publish high quality research articles in academic librarianship. IJAL publishes articles that ...