Journal of Information Technology Ampera
Vol. 1 No. 2 (2020): Journal of Information Technology Ampera

Sistem Informasi Customer Relationship Management Pada Hotel Grand Malaka Ethical Palembang Berbasis Web

Mutia Rizky Pratiwi (UIN Raden Fatah Palembang)
Fithri Selva Jumeilah (UIN Raden Fatah Palembang)
Fathiyah Noprian (UIN Raden Fatah Palembang)



Article Info

Publish Date
01 Aug 2020

Abstract

Grand Malaka Ethical is a sharia hotel located in Palembang City with a three-star classification, located on Jalan Malaka II No.5. With the rapid development of technology today, many hotel booking applications that provide star-rated hotels with cheap and good prices make Hotel Grand Malaka must compete with other hotels in order not to be left behind. Grand Malaka Ethical Hotel still uses minimal applications and recently hotel visitors continue to decline. This study aims to create a web-based Customer Relationship Management Information System using the Prototype system development method. This research has produced a Web-based Customer Relationship Management Information System at the Grand Malaka Ethical Palembang Hotel that has been tested and will be implemented by the hotel in 2021.

Copyrights © 2020






Journal Info

Abbrev

journal-ita

Publisher

Subject

Computer Science & IT

Description

Journal of Information Technology Ampera (Journal-ITA) is an online journal that organized and managed independently by the consortium of informatics lecturers. Journal-ITA is an open-access journal that is provided for researchers, lecturers, and students who will publish research results in the ...