International Journal of Aviation Science and Engineering
Vol 1, No 1: (Dec, 2019)

The Development of a Model for Complaint Delivery on Aviation Industry in Indonesia Based on SMS Gateway to Promote Flight Safety

Riani Nurdin (Department of Industry Engineering, Sekolah Tinggi Teknologi Adisutjipto, Jalan Janti Blok. R, Lanud Adisutjipto, Karang Janbe, Daerah Istimewa Yogyakarta 55198)
Eko Poerwanto (Department of Industry Engineering, Sekolah Tinggi Teknologi Adisutjipto, Jalan Janti Blok. R, Lanud Adisutjipto, Karang Janbe, Daerah Istimewa Yogyakarta 55198)
Haruno Sajati (Department of Informatics, Sekolah Tinggi Teknologi Adisutjipto, Jalan Janti Blok. R, Lanud Adisutjipto, Karang Janbe, Daerah Istimewa Yogyakarta 55198)



Article Info

Publish Date
14 Dec 2020

Abstract

The variety of complaints appearing on Aviation Industry in Indonesia actually indicates the existence of problems on aviation system in Indonesia. The number of complaints may serve as an early detection in a system before the occurrence of an accident in a flight. Increasing numbers of flight service users in Indonesia had not been supported with an adequate complaint delivery, whether it is for internal complaints or external ones. One of available solutions is to detect whether all system components on Aviation Industry in Indonesia is good or not. In an effort to enhance system performance, a model for integrated complaint delivery is developed on Aviation Industry based on SMS Gateway in Indonesia. The model is expected to become a data bank on Aviation Industry to ease controlling, evaluating and improving condition performance on flight systems. This research used comparative and descriptive methods. It also results in applied product hence it is expected that the output can be used to complement the current product/program operated by Directorate General of Civil Aviation (DGCA). The development of a model for complaint delivery is conducted to make cellular phone numbers inputs for all stakeholders on aviation industry. This strategy activates all stakeholders to provide information regarding the current conditions for all subsystems in flight system in Indonesia

Copyrights © 2019






Journal Info

Abbrev

jav

Publisher

Subject

Aerospace Engineering Automotive Engineering Electrical & Electronics Engineering Mechanical Engineering Transportation

Description

AVIA : International Journal of Aviation Science and Engineering is published by Faculty of Mechanical and Aerospace Engineering, FTMD Institut Teknologi Bandung, Indonesia - in cooperation with Faculty of Engineering, Universitas Lampung and Java Scientific Academy, Indonesia. International Journal ...