International Research Journal of Business Studies (E-Journal)
Vol 13, No 3 (2020): December 2020 - March 2021

Digital Wallet and Mobile Banking Adoption Among Rural Bank Customer

Parakh, Santosh Dilipkumar (Vidya Pratishthan’s Institute of Information Technology (VIIT), Baramati, Maharashtra 413133, India)
Ukhalkar, Prakash (Pimpri Chinchwad College of Engineering, Pune, Maharashtra, Sector -26, Pradhikaran, Nigdi,Near Akurdi Railway Station, Pune - 411 044, India)
Sanu, Leena (Christ College, Pune, Maharashtra, 26/4 A, Off Pune Nagar Road, Opposite Weikfield IT Citi Info Park, Wadgaon Sheri, Pune, Maharashtra 411014, India)



Article Info

Publish Date
18 Mar 2021

Abstract

This study provides a rural perspective to the global research and literature on rural customer for the adoption of Digital Wallet and Mobile banking. It empirically examines the most influencing factors that stimulates digital wallet and mobile banking user for service adoption. A sample of 300 customers was surveyed from the rural areas of Maharashtra state, INDIA. A Simple Random Sampling method is used for selections of area from Maharashtra state and Chi-square testing was used in stated hypothesis. An influence of qualitative factors were identified by Factor Analysis with the help of K-M-O test of Sphericity. The study therefore concludes that Security-Privacy, Trust and Familiarity has significant impact on Mobile banking adoption. And qualitative factors such has Prestige, Speed, Trust, Safety & Security, Easiness and Familiarity has major influence on rural customer for the adopting of Digital Wallet and Mobile banking services offered from financial institution.Keywords: Digital Wallet, Mobile Banking, Rural Customer, Adoption Factors.* Vidya Pratishthan’s Institute of Information Technology (VIIT), Baramati, Maharashtra 413133, India** Pimpri Chinchwad College of Engineering, Pune, Maharashtra, Sector -26, Pradhikaran, Nigdi,Near Akurdi Railway Station, Pune - 411 044, India*** Christ College, Pune, Maharashtra, 26/4 A, Off Pune Nagar Road, Opposite Weikfield IT Citi Info Park, Wadgaon Sheri, Pune, Maharashtra 411014, India https://doi.org/10.21632/irjbs.13.3.215-226

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Journal Info

Abbrev

jurnalirjbs

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

International Research Journal of Business Studies (IRJBS), with registered number ISSN 2089-6271 (Print) and ISSN 2338-4565 (Online), is an open access and peer-reviewed scientific journal published by Prasetiya Mulya Publishing, Universitas Prasetiya Mulya. IRJBS published three times a year ...