Jurnal Ekonomi dan Industri Fakultas Ekonomi Universitas Krisnadwipayana
Vol 20, No 2 (2019): JURNAL EKONOMI DAN INDUSTRI

PENGARUH NILAI UTILITARIAN,NILAI HEDONIS, PENGALAMAN PELANGGAN, KEPERCAYAAN MEREK TERHADAP LOYALITAS PELANGGAN SONNY VAIO

Erik Wardhana (Program Studi Manajemen Fakultas Ekonomi UNKRIS)



Article Info

Publish Date
16 Aug 2019

Abstract

The background of this research was examined the influences of trust and affect on increasing likelihood to purchase luxury brands. The objectives of this research was analyzed the effect of utilitarian value on brand loyalty, the effect to hedonic value on brand loyalty, the effect of customer experience on brand loyalty, the effect of brand trust on brand loyalty. A sampling with purposive sampling techniques of fourty four customer of Sony Vaio as the respondents provided the data that were analyzed for this study. Using a sub-set of the sample consisting of fourty four customer of Sony Vaio was used to test four hypothesized relationships in the model. The result of this research conclude that the effect of positively and significantly utilitarian value, hedonic value, customer experience, brand trust toward brand loyalty on Sony vaio consumer.

Copyrights © 2019






Journal Info

Abbrev

JEI

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

Jurnal Ekonomi dan Industri diterbitkan sejak Januari 1996 oleh Program Studi Magister Manajemen Universitas Krisnadwipayana Jakarta. Jurnal Ekonomi dan Industri terbit tiga kali dalam setahun yaitu pada bulan Januari, Mei, dan September. Ruang lingkup jurnal ini meliputi Manajemen Sumber Daya ...