Fundamental Management Journal
Vol. 6 No. 2p (2021): ISSN: 2540-9816 (print) Volume:6 No.2 Oktober 2021

COMPARATIVE ANALYSIS OF THE QUALITY OF GO-JEK AND GRAB SERVICES ON STUDENT SATISFACTION FROM THE BUSINESS ECONOMICS FACULTY OF THE INDONESIAN CHRISTIAN UNIVERSITY (Case Study On Active FEB UKI Students In Odd Semester 2020/2021)

Mangihut , Dicky Oloan (Unknown)
Sinaga, Sautman (Unknown)
Hutajulu , Fharel M (Unknown)

Article Info

Publish Date
27 Oct 2021

Abstract

The development of better technology helps transportation to develop its features to be more modern by creating an online transportation application. This research is quantitative in nature and the samples taken in this study are active FEB UKI students in the 2020/2021 odd semester as many as 100, and the data analysis used in this study is the likert scale, important performance analysis (level of suitability and cartesius diagrams), and the t – test and the variables used in this study are service quality and customer satisfaction Keywords : service quality and customer satisfaction

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Journal Info
Fundamental Management Journal
Website

Abbrev

jm

Publisher

Universitas Kristen Indonesia

Subject

Decision Sciences, Operations Research & Management

Description

The Fundamental Management Journal provides a valuable outlet for basic research on management and economic-orientated themes and topics. It publishes articles of a multi-disciplinary and interdisciplinary nature as well as empirical research from within traditional disciplines and managerial ...