Journal of English Teaching, Applied Linguistics and Literatures (JETALL)
Vol 4, No 2 (2021): JETALL Volume 4 Number 2 2021

TEACHERS AND STUDENTS’ NET PROMOTER SCORE (NPS) ON THE CAMBRIDGE LEARNING MANAGEMENT SYSTEM (CLMS)

emilius german (President University)
Disa Evawani Lestari (President University)



Article Info

Publish Date
01 Oct 2021

Abstract

Technology in Education has been widely used due to several reasons. Millennial students’ characteristic, which is technology savvy, is one of them. The Covid- 19 pandemic has also been leading us to use technology in managing the classroom massively. This study aims to identify teachers and students’ Net Promoter Score (NPS) on the Cambridge Learning Management System (CLMS). Mixed methods and an online survey using google platforms were used to collect both quantitative and qualitative data. Nine English lecturers and 69 university students who had used CLMS for teaching and learning English level B1 (CEFR) participated. The results show that the lecturers and students’ NPS are 11 and 13, respectively. They imply that CLMS is considered good, resulting in the possibility for the users to reuse the LMS in the future.  However, there is still room for improvement. Fixing technical problems is highly recommended to enhance the possibility for the user to use the installed LMS. Providing more training for teachers is also suggested.

Copyrights © 2021






Journal Info

Abbrev

jetall

Publisher

Subject

Education Languange, Linguistic, Communication & Media

Description

JETALL is published twice a year in the months of May and October. It publishes within the fields of teaching English as a second or foreign language, English language teaching and learning, English language teachers' training and education, and English language and applied linguistics and literary ...