MABIS: Manajemen dan Bisnis
Vol 20, No 2 (2021): SEPTEMBER 2021

Customer experience perspective in majapahit house management in Bejijong Village, Mojokerto

Christanto, Gunawan (Unknown)
Andajani, Erna (Unknown)

Article Info

Publish Date
01 Sep 2021

Abstract

This study aims to explore the perspective of customer experience in managing Majapahit House in Bejijong Village by explaining the phenomena that are being the questions of the study. Then to explain the phenomena that occur, this study uses a qualitative method with a phenomenological paradigm. The results of this study indicate the views of managers and tourists towards activities that refer to three conditions: before, during the service delivery process and the service has been provided. This research is useful for business managers, especially related to the field of tourism to see the importance of managing customer experience.

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Journal Info
MABIS: Manajemen dan Bisnis
Website

Abbrev

mabis

Publisher

Universitas Surabaya

Subject

Economics, Econometrics & Finance Social Sciences

Description

Manajemen & Bisnis (MABIS) is an open access journal with ISSN 1412-3789 and e-ISSN 2477-1783. The editorial board invites authors and experts to publish and share their ideas through scientific and empirical research in the field of Management and Business. The major objective of the publication is ...