International Journal of Informatics and Computation
Vol 3 No 1 (2021): International Journal of Informatics and Computation

Sentiment Analysis of Hotel User Review using RNN Algorithm

Theresia Arwila Utami (S1 Informatika)

Article Info

Publish Date
01 Nov 2021


Sentiment analysis in user review is a growing research area at the current time. Usually, the website becomes a source of data in knowing the quality of the hotel services, and the provider can utilize the review for monitoring and evaluation. However, determining the positive or negative sentiment of a user review in unstructured textual data takes a long time. As a result, we present a model to classify positive or negative sentiment in user reviews in this article. This study suggests the RNN method in building an effective model to classify user sentiment. Based on the experiment, our model can produce accurate results in organizing hotel reviews. Furthermore, the proposed method achieved a higher evaluation metrics score with an f1-score of 91.0%.

Copyrights © 2021

Journal Info





Computer Science & IT Electrical & Electronics Engineering


International Journal of Informatics and Computation (IJICOM) is an international, peer-reviewed, open-access journal, which publishes original theoretical and empirical work on the science of informatics and its application in multiple fields. Our concept of Informatics includes technologies of ...