This study aims to determine the extent of UNP's e-learning performance, especially for students entering the year 2020 and provide recommendations for improvement management in accordance with the COBIT 4.1 framework, especially in the domain of delivery and support and monitoring and evaluate. Data collection was carried out by distributing questionnaires to students in the 2020 entry year with a sample of 98 respondents. The method used is descriptive with a qualitative approach. This study resulted in the maturity level of UNP e-learning being at level 4, namely managed and measurable where UNP already has a number of indicators or quantitative measures that serve as performance targets and objectives for each application of existing information technology applications.
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