Jurnal Bingkai Ekonomi (JBE)
Vol 5 No 2 (2020): Jurnal Bingkai Ekonomi (JBE)

Analisis Kepuasan Konsumen di Restoran Canting Semarang

Krisnawati Setyaningrum Nugraheni (STIE PARI Semarang)
Ray Octafian (STIE PARI Semarang)

Article Info

Publish Date
27 Jul 2020

Abstract

Consumer satisfaction is influenced by product quality and service satisfaction variables are independent variables, while customer satisfaction is the dependent variable. To find out the magnitude of the effect of product quality, facilities and location on customer satisfaction, in sampling using the Slovin formula obtained at 87 with an error rate of 10%. The sampling technique uses the method of accidental sampling which is done by obtaining data from a group of population, then incidentally or incidentally by not using a particular plan. R2 value of 0.821, meaning that 82.1% of customer satisfaction can be explained by the variable quality of products, facilities and location while 17.9% is explained by other variables.

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Journal Info
Jurnal Bingkai Ekonomi (JBE)
Website

Abbrev

jbe33

Publisher

INSTITUT TEKNOLOGI DAN BISNIS SEMARANG

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education

Description

https://itbsemarang.ac.id/sijies/index.php/jbe33/about Jurnal Bingkai Ekonomi (JBE) is a scientific journal in the field of economics which is published by the Publishing Division of Sekolah Tinggi Ilmu Ekonomi (STIE) AKA Semarang. Jurnal Bingkai Ekonomi is a scientific journal to publish and ...