IJIIS: International Journal of Informatics and Information Systems
Vol 4, No 3: December 2021

Understanding the Formation of Software as a Service (Saas) Commitment the Relational Value Creation Perspective

Chia-Shiang Hsu (Shu-Te University, Taiwan)
Shih-Wei Chou (National Kaohsiung First University of Science and Technology, Taiwan)

Article Info

Publish Date
07 Dec 2021


This study focuses on the use of an important IT innovation--software-as-a-service (SaaS), and draw on sensemaking and the dedication-constraint framework to explain the formation of SaaS commitment. Building on and extending prior studies, we posit that managers’ perceived relational value from SaaS consumption transforms their initial sensemaking of SaaS features into commitment. SaaS features are characterized as strength frames and weakness frames. Perceived relational values are conceptualized as process flexibility, task-knowledge coordination, process specificity, and trust. The proposed model and hypotheses are largely supported by the empirical data from 169 SaaS client firms. We discuss theoretical and practical implications.

Copyrights © 2021

Journal Info





Computer Science & IT


The IJIIS is an international journal that aims to encourage comprehensive, multi-specialty informatics and information systems. The Journal publishes original research articles and review articles. It is an open access journal, with free access for each visitor (ijiis.org/index.php/IJIIS/); ...