Bit (Fakultas Teknologi Informasi Universitas Budi Luhur)
Vol 17, No 2 (2020): SEPTEMBER 2020

Implementasi Fitur Virtual Assistance Pada Layanan Live Chat di PT. Garena Indonesia

Masmur Tarigan (Universitas Esa Unggul)
Rizki Ramadhan (Universitas Esa Unggul)

Article Info

Publish Date
30 Sep 2020

Abstract

Live chat is a customer service that is generally provided by many companies in various fields including PT. Garena Indonesia. However, due to the Covid - 19 pandemic, the service was deactivated because all Customer service staff had to do Work From Home to reduce the spread of the virus. Finally, users can only get assistance via the Ticket report service which requires queuing time to respond. Therefore, a Virtual Assistant was developed which is a development of a Chatbot equipped with Natural Language Processing to understand and respond to messages sent by users when connected to the Live Chat service of PT. Garena Indonesia.

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Journal Info
Bit (Fakultas Teknologi Informasi Universitas Budi Luhur)
Website

Abbrev

bit

Publisher

Universitas Budi Luhur Jakarta

Subject

Computer Science & IT Electrical & Electronics Engineering

Description

JURNAL BIT (Budi Luhur Information Technology) merupakan Jurnal yang diterbitkan oleh Fakultas Teknologi Informasi, Universitas Budi Luhur dengan jadwal publikasi dua kali dalam satu tahun (April dan September). Jurnal BIT bertujuan sebagai media pertukaran informasi, pengetahuan mengenai ...