Journal of Digital Marketing and Halal Industry
Vol 2, No 2 (2020)

Analysis of Factors that Increase Customer Satisfaction Coffee Products

Edy Suryawardana (Faculty of Economics, Universitas Semarang)
Doni Nurdeagraha (Faculty of Economics, Universitas Semarang)



Article Info

Publish Date
30 Oct 2020

Abstract

Satisfaction is the level of feeling where someone states the comparison of the product's performance (service) received and expected. This study aimed to determine the effect of price, service quality, product quality, product diversity, promotion, and location on customer satisfaction. This study uses a quantitative approach. The sample is the consumer "P" Coffe Gajahmada Semarang branch. The sampling technique used purposive sampling—sources of data were obtained through the distribution of closed-question questionnaires. The data analysis technique used multiple linear regression analysis. Hypothesis test results show that price, service quality, product quality, product diversity, promotion, and location have a positive and significant effect because all independent variables have a significant probability value 0.05. The coefficient of determination showed 0.845 or 84.5%. It is necessary to increase product diversity in the form of completeness, brand, and variety in the future.

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Journal Info

Abbrev

JDMHI

Publisher

Subject

Economics, Econometrics & Finance

Description

Journal of Digital Marketing and Halal Industry is a scientific journal in the field of Digital Marketing, consumer behavior, marketing research, integrated marketing, internet marketing, e-commerce, persuasive strategies, relationship marketing, marketing and business ethics, distribution ...