Jurnal Syntax Transformation
Vol 2 No 11 (2021): Jurnal Syntax Transformation

Analisis Kualitas Pelayanan Terhadap Kepuasan Pengunjung Di Taman Mini Indonesia Indah

Shofi Dhiya Ulhaq (Fakultas Ekonomi dan Bisnis Universitas Nasional Jakarta (UNJ) Indonesia)
Nabila Sri Astuti (Fakultas Ekonomi dan Bisnis Universitas Nasional Jakarta (UNJ) Indonesia)
Jihan Fadillah (Fakultas Ekonomi dan Bisnis Universitas Nasional Jakarta (UNJ) Indonesia)
Rizki Sholehudin Yusuf (Fakultas Ekonomi dan Bisnis Universitas Nasional Jakarta (UNJ) Indonesia)
Liliana Dewi (Fakultas Ekonomi dan Bisnis Universitas Nasional Jakarta (UNJ) Indonesia)

Article Info

Publish Date
23 Nov 2021

Abstract

This study discusses the quality of service on visitor satisfaction at Taman Mini Indonesia Indah. In this study there are two indicators, service quality as the independent variable and visitor satisfaction as the dependent variable. The method used in this study is a quantitative type in order to determine the quality of service to visitor satisfaction by using primary data, observations, questionnaires and literature review to complete this research. Based on the results of this study, the quality of service consisting of tangible, empathy, responsiveness, responsibility, and assurance has a significant influence on visitor satisfaction, namely the influence of service quality on visitor satisfaction with the known t value of 21,214 > t table 1,664, so it can be concluded that the value of Service Quality (X) affects the Visitor Satisfaction variable (Y)

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Journal Info
Jurnal Syntax Transformation
Website

Abbrev

jst

Publisher

Syntax Corporation Indonesia

Subject

Humanities Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

Description

Syntax Transformation. Jurnal syntax Transformation adalah jurnal yang diterbitkan sebulan sekali oleh CV. Syntax Corporation Indonesia. Syntax Transformation akan menerbitkan artikel ilmiah dalam lingkup ilmu sosial sains. Artikel yang diterbitkan adalah artikel dari penelitian, studi atau studi ...